Tag Archives: future

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culture decisions

Culture Decisions Determine the Future of Fit

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There is little room for doubt that your organizational culture determines what happens next. Culture decisions drive what will become the future.

Culture is part of the long-run game. Or it could be the impact of numerous short-run games that build a long-run game picture.

One thing is certain, workplace dynamics vary a great deal from the manufacturing business in the industrial park, to the non-profit association across town, or to the new healthcare facility on the west side.

While many people and organizations believe that their culture is the best or perhaps the most appropriate, social trends will have something to do with the cultures that are most successful.

Different Cultures

One business believes that being a little gruff, leading with an authoritarian approach, and strong disciplinary actions for anyone coloring outside the lines is the secret formula for culture. It is a throwback to, “My way or the highway.”

Another business believes in open floor plans, building a community of employees, and being considerate of employees needs while maintaining accountability and of course profitability of the operation.

It may seem hard to find where these lines cross. If they even do, or if they even should.

Leading in our modern times has challenges, that is nothing new. The diversity aspect of navigating leadership roles continues to challenge the best cultures.

Leadership makes culture decisions. Known or unknown, it is happening around you.

Culture Decisions

The decision you’ll make today about accountability, responsibility, and a respectful (or not) workplace will shape tomorrow. Revenues, profit, and customer relationships are inclusive.

There is an old saying, “People may not remember what you said but they’ll always remember how you made them feel.”

This is true about your culture. People are human, not a machine. Societal trends will determine many of the feelings surrounding your business culture.

In a low-unemployment economy people are going to work at the best places.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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workplace experiences

Workplace Experiences Shape Your Future

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People will sometimes ask, “What did you learn?” Our workplace experiences guide nearly everything that happens next. They tear down, create new, or expand organization culture.

Likely, no one experiences the experience in exactly the same way. On a trip to Disney, individual experiences are different. A trip to the beach, the mountain resort, or last evenings sporting event, no two people have exactly the same experience.

It is the same for what we read, watch on TV, or learn in the seminar. It is always shaped by our individual thoughts and past experiences.

Experiential Learning

This is exactly why the concept of experiential learning matters in workshops and seminars. You can tell people many things, when you prompt them to reflect on ideas as an experience it is much more powerful.

In many regards, it is why the keynote at the convention is impactful, or perhaps why it is not. Ask a few people what they thought, you’ll likely get some different answers. No two people will experience it exactly the same way.

The stories that are told and the stories that are heard may be two different things.

Workplace Experiences

The hope then, of the story teller, the workshop leader, or the CEO is that his or her involvement will create the kind of impact desired.

The desire to shape futures, pivot directions, or do more of the same will be based on the behaviors that are led by our experiences.

We all rely on stories to shape what happens next. Biblical stories, historical accounts, and, “the way things are done around here.”

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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personal changes

Making Personal Changes for a Better Workplace

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Many people want to make personal changes for a better workplace. Are you one of them? We often spend a lot of time trying to figure the how. Yet sometimes, we lose sight of the why.

Have you ever questioned, “Am I in the right spot?” You know, are you in the right relationships, hanging with the right people, or actively employed in the right company?

We may even question if we studied the right stuff in school or if we are living in the right city or state. Has this, ever been you?

Everyone’s circumstance is situational. It is like the FAE, our actions and behaviors may best be judged by considering the situation, not labeling the person.

Personal Changes

Making personal changes can be challenging. We often think a lot about the new place we want to be, yet we often skip the concept of what we will give up.

If you want to give up a bad habit, it can be simple. Quit smoking, or quit eating donuts. You know what we have to give up.

What if you just want a better outlook for your future?

Did I marry the right person?

Did I choose the right career path?

Am I working for the right company?

Sometimes the best thing to give up is your doubt.

Instead of continuously questioning where you are at, instead be convinced that you are in the right place, right now, at this time. Commit to your place, give up the doubt.

It changes everything.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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mindful decisions

Mindful Decisions When The Decision Really Counts

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Businesses and individuals alike struggle with decisions. Whether you have the tea berry ice cream cone or the chocolate isn’t a huge decision. In life or business though, decisions are often tougher. Are you making mindful decisions?

Past Reflections

The first and perhaps biggest trouble spot with decision making is the reflection on the past. In business it may be sales data, customer returns, or other services or product quality issues.

In our personal lives it often comes down to reflection. People tend to dwell on or obsess about how their vision of things should have turned out, but didn’t.

In either case reflection on the past is okay. It may help to validate our future decisions. The problem becomes when you can’t make future choices because the past is crippling your clarity.

Granted the past may not be what you expected, what you wanted, or a fulfillment of your dreams, but a constant focus on it will keep you stuck.

What Is Gone

It often comes down to time, money, and resources spent. Things that feel wasted, lost, and can never be replaced. Admitting the reality once, is fine. Dwelling on it is a waste that keeps you from moving forward.

Instead of a focus on the unchangeable do something about the future. It won’t be comfortable, because what you thought you was the best direction is gone.

Don’t expect the future to be perfect either. There will be trouble spots, risk, and most of all, discomfort.

What you must decide is what choices you will make with options that are available. The past is not an option.

Mindful Decisions

Imagine if you arrive at the rental car counter late, your choices may be limited. There is no benefit to focus on the ride you wish you had. Focus on choosing the ride that makes the most sense from those available.

Otherwise, you can walk, Uber, or rent a bike.

Can you make a mindful decision? What are the best options in front of you?

Never stay stuck, and stop looking back. Choose one and go with it. Move forward.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating a Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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things will change

Things Will Change. Will You, Are You?

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Many people just want to move forward, yet they compare and contrast everything to the past. Often people are looking for differences and identifying that the unknown may not work. Things will change, the biggest question may be, “Will you?”

My cell phone failed a drop test last week. I knew immediately that there really wasn’t a choice, but to replace it. Two and a half years is a long time in the technology world. I didn’t really want any change, but I felt that I had no choice. Things have changed, and so have I.

Better Future

There could be lots of argument about technology or society. The big question often is, “Will the future be better?”

We are on the cutting edge of artificial intelligence (AI) and while that has many scary aspects, especially those connected to privacy or jobs, it is our future. It is not even likely, it is a given. AI is happening and it is happening without a stop sign.

Our future won’t be the same. Some things will work, some will delight, and others will cause fear, hesitation, and distrust.

All of this is likely not much different from a first ride at 35 mph in an automobile. Not really different from the introduction of the motorized bicycle, or to be flying several thousand feet high in a winged motorized vehicle.

There were people who likely scoffed at the idea. Said it won’t work, wouldn’t last, wouldn’t stick, and was dangerous. In the early 1990’s some proclaimed the pending emergence of the internet was a fad, it wouldn’t last, and people largely would not be interested to join.

Things Will Change

Many predictors of the future base their predictions on the past. This is often true for individual behavior. It is not so true for society or world cultures.

Things will change if you allow it to happen. Your workplace can become better, more prosperous, and successful. The way you did it three or five years ago may still work, but if you’re not eager about what is next, it is time to start looking.

The question is not about when, because the timing is now.  The only question remaining is, “Will you?”

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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future customer service expectations

Exceed Future Customer Service Expectations

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Retail stores (and online) gear up for back to school. They increase hiring and stock more inventory for cyclical or holiday seasons. They expect more to happen, more sales, more customers, and more revenue. It may represent future customer service expectations.

Most of us try to prepare. We prepare for the surge. Rush hour traffic, the dinner hour at our favorite restaurant, and even the best timing for the grocery store.

Customers and businesses alike prepare. They prepare for the most, more, and when they expect many. Are you prepared for the future expectations of your customers? What experience are they anticipating? What is your perception?

Technology and Speed

Technology is pushing everything to be faster. A telephone call or message once had to wait until we got to the next destination. Conversations or updates waited until after school, after work, until the evening or perhaps even waited until the upcoming weekend.

Many people carry a portable computer in the form of a smart phone in their pocket or purse. They get anxious when it isn’t working fast enough or the service is questionable.

When we have a question we don’t have to wait until the store opens tomorrow or the expert calls us back when he or she can fit us in. We don’t need a paper (hardcopy) dictionary, a thesaurus, or encyclopedia.

We don’t need our friend the professional mechanic to show us how to change our oil or fix the kitchen sink. All that we need is our phone, appropriate service and the understanding of how to seek a digital answer. Or is there something more?

Things aren’t just changing, they have changed. Expectations are increasing faster and many businesses can’t keep up.

Old School and Experts

Of course, there is always the desire for what once was such as the camping trip, the no phone zone, and an opportunity to unwind.

If you can raise the effort for back to school, the holiday season, and to achieve the best timing, do you really understand the future expectations of your customer? If the answers are only a smartphone away how does the expert become valued?

Future Customer Service Expectations

Expectations are created and opportunities exist in your future and for the future of your business.

Expectations create perception and perception is reality. With a little effort, you might be able to predict the future more than what you realize.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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building your future

Building Your Future or Predicting It

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Organizations face commitments to the future. Do employees face decisions for the same kind of commitment? Are you building your future or predicting it?

I often hear stories from people reminiscing. Stories that if they only would have known then what they know now. It is true for their investments and often for major life decisions. It might be different if they had that crystal ball.

Decisions we make are important. They help to shape our future. So do our actions and behaviors.

Predicting What’s Next

Many people confuse making a decision with predicting the future. Certainly, some things will just happen but far more important than predictions might be what you will do or how you will handle what happens next.

If you are an employee within an organization, you should have a commitment to help build it. The problem that most people see is that within the organization they don’t make the decisions for their future so they try to predict what will happen next.

In many ways, this seems like a truism. However, their individual contributions will somehow make a difference for the outcomes. So perhaps the outcomes are not so much of a prediction but more about how each individual helps to co-create.

Granted the contributions of just one individual seem minuscule when compared with an entire operation. However, we shouldn’t forget the story of what can happen with just one bad apple.

Building Your Future

If everyone on the team is needed then the contribution of every individual must matter. It isn’t necessarily about predicting the future. It might be about creating it.

If your contribution doesn’t matter or doesn’t make a difference then the prediction should be clear.

If it does, there shouldn’t be as much prediction necessary. You’re co-creating.

Reputations, brands, and entire organizations don’t just happen. They are built.

Sometimes it might be better to focus on building and stop trying to predict.

Predictions are for meteorologists.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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