Tag Archives: choices

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accelerate forward

Accelerate Forward or Race To The Bottom

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I love mornings. Every day is a new chance. It is a clear slate, an open path, and full of new opportunity. Each day people and business ventures will make a choice to accelerate forward or race to the bottom. What is your choice?

Bottom Racers

Some people get it wrong. They believe that louder, angrier, and meaner, is the way to move forward. It creates attention, makes people look, and temporarily causes them listen.

When we approach an opportunity, assertion is acceptable and is often appreciated. Aggression on the other hand, may cause action and short-term influence, but for the long-haul, aggression is usually not so attractive.

Aggressive behaviors, poor decisions made in haste, and strike backs to people, clients, and anything in the path are not flattering. In fact, even when passion or support for something you believe in takes over, it is not forward motion. It is a race to the bottom.

Accelerate Forward

Forward momentum is hard to stop. For most of us we are lucky for that. As people we’ll often engage with the wrong approach. We’ll inappropriately use tactics that feel like threats, and words that drive fear.

The best way to accelerate forward is to focus forward. Saying we are positive while we recite negative emotions is not forward motion. It is a race to the bottom.

The bottom is not desirable for most. It represents a change that leaves people exhausted and with their confidence shattered. Worse, their spirit is emotionally torn.

It’s interesting that it all begins with choice. A choice for what we’ll say, a choice for where and how we’ll engage, and a choice to accelerate forward or race to the bottom.

Accelerating forward is not shallow, it is a deeper path. It makes it much harder to get to the bottom.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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reviews matter

In Marketing Do Reviews Matter?

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Product or service providers plea, “Please go on Google, Yelp, or Amazon and leave a review.” Do reviews matter? Why is this so important?

For the marketer, the restaurant owner, or the car dealership, and anyone providing a service or product today, they want your comment online. Of course, they love it the most if it is a favorable comment and they want you to abide by your mother’s rule of don’t say (write) it if it isn’t nice.

Providing Opinions

Many of the consumers are not in a hurry to provide this. They don’t understand why they should invest their time or energy to help. Yet they are often looking for the reviews, testimonials, or other data before they buy.

People want to be certain and confident in their choice. As a bonus, when the decision is based on another person’s advice, they have a scapegoat.

In an uncertain World, what people often seek is certainty, or maybe someone else to blame.

People need the facts, not really opinions, yet many decisions are made based on opinions. Every day we encounter words like fake news, under oath, or perjury. In spite of, or because of, many people are compelled to action based on what others say.

Best of the Best

We live in a funny World. Throughout the year, magazines, newspapers, and many other forms of media, proclaim to provide lists of the best. There is the Top 100 Future Stars, the 50 Best Restaurants, and the 40 Most Influential Under 40. Does anyone ask about this research? The answer is, very few.

In marketing, reviews matter. They matter because we often want someone to tell us who is the best, what to buy and who to buy it from.

Top 10 Places to Visit

Most Popular on Netflix

Number One News Channel

Amazon Best Seller

Rated Safest and Most Reliable Car

This of course gets more confusing by with language like Award Winning, Voted Favorite, and All Time. Is any of this validated? What is in the fine print? Does anyone really care?

Reviews Matter

Chances are good that many consumers or even B2B decisions are emotionally based on what someone else says or writes. They want the other person to be on the hook, decisions are too hard, and they don’t want to be responsible for a point of view that may be judged by others as wrong.

It is not just people, but also technology. Our data is filtered. It is filtered by search engines, algorithms, and by our social network.

Reviews matter and choice may be one of the best problems to have.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Future Career Appreciative Strategies

Your Future Career Depends On You

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All the work that you do requires decisions. You make the choice to go to work, at some level, what you’ll wear, and how you’ll arrive. Certainly, you’ll make the choice about attitude, commitment, and effort. What you do today and tomorrow will impact your future career.

In my business I will occasionally hear stories of, “I can’t” or “we can’t.” Not so long ago I was working with a client in a facilitated training event and someone responded to a question by saying something along the lines of, “We can do this, or we can do that, but we can’t do both.”

Honestly, I was somewhat surprised by the comment since this person was in a room full of peers and some senior management. Then it hit me, this person was reciting a thought embraced the culture. It wasn’t shocking to some. It was a belief.

Limiting Beliefs

My reaction to the comment was that this segment of the discussion was critical and I reconnected with opening comments of the session about how businesses change and succeed.

I took advantage of a comment made a few moments earlier and suggested that being average is easy, becoming better is hard. My intent was to solidify concepts connected with hard work pays off. A period was put on the discussion with, “It won’t be easy, it will be hard, and that is why we call it work.”

Culture is very interesting, because those deeply engaged in their culture don’t really see it any other way. They are limited by the idea that they “can’t.” Although they are trapped in the mind-set, they honestly believe that it is a truth that they won’t change.

Everyday Choice

Every employee who comes to work each day makes a choice. Your future career will depend on the choices you make today.

One mind-set is that you will do just enough to get by. You won’t work too hard or too fast. You’ll occupy space for the required impression of hours on the job and join the ranks of those who speak with pride about the hours spent.

Nebulous Measurement

In this mind-set the measurements and metrics connected with your job are fuzzy and are likely a spillover from the last person who held the same role. Or, now that this job is the combination of two previous jobs you can’t possibly overachieve.

You are often encouraged by others to do the least, or work within the effort of limitations set by everyone else.

Different Choice

You do have another choice. This choice is not directly connected with pay. It certainly is not directly connected by others who want you to move slower, at their pace, or to be patient and put in your time.

Today the most important choice you make about your career is not about on-the-job tradeoffs. It is not about I can do this, or I can do that, but I can’t do both. It is more likely about finding a way to balance both.

Here is the reality, when you don’t, someone else will.

Your Future Career

This is true for organizations and it is true for individuals. In many workplace cultures, this part of story is never told. Across time, the culture of effort and productivity has leveled itself to the output of averages.

When every day is embraced as an opportunity you’ll make the choice to do enough to get by, or you’ll do more than what is required because it may be the last or only chance you’ll get.

This may be the most important decision you’ll make. It will determine the future of your career.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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about attitude

15 Choices We Can Make About Attitude

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It is often easy to point the finger at a bad attitude. We can be accusatory without self-examination. And yes, we make choices about attitude.

Most employers will tell you that they hire for attitude. Certainly, there are often minimum skill requirements and sometimes certifications or degrees, but next in line is often attitude. Although we might not always recognize it, attitude is about choice.

attitudes contagious

It is about our choices, what we choose. It is not about what someone has done to us, against us, or because of us. We still have the right, and more importantly the responsibility, to choose.

Good or Bad

Like most things in life, we can make good choices or bad. Do you want to make good choices?

If yes, you might choose to:

  1. participate with interest
  2. give your best effort
  3. encourage honest work
  4. help others
  5. be committed to learning
  6. strive for excellence
  7. have a willingness for change
  8. support improving confidence
  9. be optimistic
  10. have an open mind
  11. have ambition
  12. celebrate achievements
  13. keep promises
  14. believe in the goal
  15. discover and focus on the good

That isn’t all, there are plenty more. Unfortunately, there are bad choices too.

About Attitude

Choices about our attitude may be similar to a habit, or perhaps positive choices should become one. You have to make the choice about attitude over and over again. It isn’t a one and done.

We’ve all probably heard that attitudes are contagious and that they often develop from role models. Each day is a new opportunity, a new experience, and one that may require the right attitude.

good attitude

There are rewards for making good choices. When you make good choices about attitude, you might find yourself with a better job, better pay, and an ever increasing number of opportunities.

Choose to lead. Choose to be a good role model.

Always make good choices.

Have the right attitude.

– DEG

Originally posted on August 3, 2017, last updated on November 5, 2018.

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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digital customer service

Why Digital Customer Service is for You

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You are in a new race: the race for digital excellence. Don’t be alarmed; be happy. Digital customer service is happening for us, not to us.

Things are always changing. We can argue for good, bad, or somewhere in between. Change often makes people feel uneasy, nervous, and afraid. From generation to generation, things are changing.

Generational Differences

Generational shifts happen for a combination of reasons. In our modern history, we can attribute these shifts to some combination of three factors, major socioeconomic shifts, technology, and times of war.

You can clearly see the shifting and weaving of these patterns when you consider the five generations we currently have active in our workforce.

Going Digital

What changes are affecting customer service? One of the biggest may be the digital revolution.

Digital isn’t new, but the rapid rate of implementation is causing a significant shift. Things are going digital. How will digital impact you?

Digital Customer Service

When it comes to customer service, here are three of many areas to consider:

  1. Security. You go through a finger print reader at Epcot, and your boarding pass for airline travel is a QR code on your telephone. The face of security is changing. Not only are video surveillance cameras installed in many public places, but they are also improving the customer experience with speed, safety, and comfort.
  2. World of Mouth. Sales and customer service experts know both the benefits and dangers of word of mouth. Today we have to face the risks and rewards of world of mouth with social media. Accept it or deny it, social media data impacts revenues and success. Ignore it, and get left behind.
  3. Access to Choices. Do you want to engage tech-savvy customers and especially those representing the millennial and Gen Z populations? Start thinking more about mobile technologies, smart phones, and downloadable apps. Fast, easy, and with better features, this is the future of customer service.

Going Digital

Most of all, remember that change is happening all around us. As a result, if you want the best customer experience, you might have to think more digitally. Consider your choices, be innovative, and always consider your target market.

It is all happening for you.

– DEG

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Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect,Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

 


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The Difference Between Lucky or Smart

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You’ll often hear someone say, “They got lucky.” Sometimes you’ll hear someone say, “They are very smart.” Is there a difference between being lucky or smart?

lucky or smart appreciative strategies

Good Luck

We sometimes assume that luck simply happens. You get lucky if you win the lottery against very big odds. Luck might be with you when you pick the date for the summer picnic and that day the weather is amazing.

Many people might agree that luck implies we have little or no control over the situation.

Bad Luck

We might feel unlucky if we get a flat tire on our car, or we get sick with a cold right before several very busy days in our schedule.

The truth about luck, good or bad, is that often the outcomes are conditioned by how you manage it.

Have the most successful people been lucky? Are they smarter?

Lucky or Smart

The multi-million dollar winner of the lottery might become completely broke within just a few years. In contrast, the person with nearly nothing might become quite successful in a very short time. Both are the result of how their situation was managed.

This is exactly why you have to be smart. Smart isn’t always the most educated. It isn’t always the most experienced. Being smart often means you feel a responsibility and hold yourself accountable for your actions and decisions.

Analyze the data, consider the facts, use your knowledge and base it on your experiences. Sure, you can consult with others, get opinions, and make best guesses. You can do research and examine all options. Just make sure you are doing it smart.

Smart

It’s not always the fastest, it’s not necessarily the most calculated, and it doesn’t mean that it is low risk. Smart means you do the absolute best you can with everything you do. It means you make the best choices, not necessarily the easiest ones.

You may not always like the options but you still have to decide. Sometimes a decision to do nothing is still a decision. You’ll have to make the best one at the time, live with it, and make more.

Are you lucky or smart?

Either way it’s always about what you decide.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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Big Decisions, Removing Options, and Permanent Choices

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Are you facing a tough decision or choice? What is it about big decisions that often leave us struggling to make the call?

Big decisions, appreciative Strategies

About eight months ago on a 114 degree day near Phoenix, Arizona, I found myself riding in the back seat of a big, dark, tinted window SUV. I was on business related travel and was able to get connected with a very reasonably priced private driver.

This wasn’t Uber, it wasn’t a cab, but a professional business service that chauffeurs people in that area.

While on a ride from a business meeting back to my hotel I engaged in some small talk with the driver. After a few minutes I noticed that the driver was very well spoken, appeared very knowledgeable, and his business savvy was quite impressive.

Being somewhat intrigued, we continued to talk. I learned that he was originally from the east coast with a very noteworthy professional career. I asked him about his move to Arizona, how he made the decision, and if it was the right choice.

His story was interesting but the details are not what really matter the most. What matters the most is one specific sentence that he shared. He said, “Every big decision that we make in life is always the right decision at that time, at that exact moment when you make it.”

Like a heavy meal of pasta and bread, it hit the spot and has stuck with me ever since.

Big Decisions

Sometimes when we are faced with big decisions we get too caught up in the details. It’s easy to become worried about what is the right choice or the best choice, and sadly we often inappropriately weigh the risks.

Confidence might sometimes be a factor, but most of our struggle often comes from the feeling of what we have to give up. Additionally, it might be about the feeling of permanency with our choice.

Consider a decision to move a thousand or more miles away from home. A career choice or a new job offer, and we certainly can’t forget about the idea of getting a tattoo or marriage. All of those things might feel permanent, and with that feeling of permanency there is added pressure.

Removing Options

The challenge for most people exists in the removal of options. Like a multiple choice question on an exam, deciding means we have to eliminate something. Some choices are easily removed because they just don’t fit. As the options become fewer the pressure might feel more intense.

Businesses often feel this pressure when deciding on their marketing mix or building a brand. Lots of options or being all things to all people feels more comfortable. The feeling is that you’ll never miss an opportunity.

Unfortunately as a result prospective buyers can’t decide so they move on to the vendor who has exactly what they want. Fewer options make deciding easier.

Individuals sometimes find this challenge with big decisions such as buying an automobile, a home, or booking that once-in-a-lifetime vacation.  The more choices or options, the harder it is to decide.

Perhaps in life or business the easiest way to make big decisions is by becoming more comfortable with removing options.

Make the big decisions, even when it feels like it might be permanent.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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Taking The Lead On Tough Choices

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People often wonder how to discover the key for success. They don’t always understand the discipline or the motivation involved. They second guess the purpose and the effort. They sometimes underestimate the commitment and the tenacity that is required.

Business Discussion

Most of your personal or professional growth will not come from luck, fate, or coincidence. When was the last time you heard someone, including yourself, say:

I don’t want to go to work today, but I don’t have a choice.

Working on this special project is killing me, but I don’t have a choice.

Learning this new software is ridiculous, but there is no choice. 

Typically we do have choices, what we sometimes lack are easy choices. You hold the key; you don’t have to discover it. You just have to use it. The greatest success stories develop from a commitment to a choice, a choice someone may have felt was not their own. Why, because it was tough.

Tough choices don’t make you powerless, they make you powerful.

But remember, it is still your choice.

– DEG

Dennis E. Gilbert is a business consultant, speaker, and coach that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is the author of the newly released book, Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at DennisEGilbert.com or by calling +1 646.546.5553.


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High Road

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What to wear, what to eat, or what will be first on our to-do list? We make choices and decisions every day that impact our lives and in many cases the lives of those around us. Most choices seem like just everyday life, and as a result are commonly taken for granted, ignored, or labeled as uninteresting to others.

Open Road Semi Trucks Travel Curved Highway Oregon Countryside

It isn’t those choices that we make every day that are so visible, apparent, or perhaps interesting to others. It is the choices we make during times of chaos, unexpected setbacks, or failures that are so visible and have everyone watching. You may not be remembered for your choice of shoes, what you ordered at the restaurant, or how you prioritize your to-do list. It is when the chips are down, when the dark cloud is looming, or when suddenly you face a life changing event that all eyes will be on you.

Friends, co-workers, or interactions with other people may not always seem right, fair, or appropriate. They may not be choices you would make or how you would treat someone else, but the choice you make during a difficult time will define who you are. Revenge, strike-outs, or strike-backs in the pursuit of justice may feel like the right road, but with all eyes on you, you want to be sure you choose only one road, the high road.

– DEG

Dennis E. Gilbert is a keynote speaker, corporate trainer, and consultant that specializes in helping businesses accelerate their leadership, their team, and their success. Reach him through his website at http://DennisEGilbert.com or by calling +1 646.546.5553.


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Sideliner

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When you are in the flow and everything in your world is responding, you feel unflappable. You create your future building from one small success to another, and before you know it another, and another. Things are happening fast, and sideliners shout, “keep going, you’ve got this,” and your momentum builds.

012449971-thirty-yard-line-football

When things are not flowing so well, and every twist and turn feels like you are falling deeper you also tend to self-create. Your analysis of the opportunity is that whatever appears good must be a trick, a setup, or a false hope that isn’t going to happen. It’s different from unflappable, and you hear sideliners shouting, “I told you so.”

Which sideliner was right? The answer is, you create your flow. Input conditions output, garbage in, garbage out. When you create your own story, when you decide the flow, you change the input.

Your choices are conditioned by input. That choice will alter the outcome, produce results, or do nothing. You will be in the flow, or not.  You’ll decide the pace, you’ll coast, accelerate, or stay stuck.

You’ll start today, and start tomorrow, and start the next day with input. Be your own sideliner (critic), create your flow.

– DEG

Dennis Gilbert is a keynote speaker, corporate trainer, and consultant that specializes in helping businesses accelerate their leadership, their team, and their success. Reach him through his website at http://DennisEGilbert.com or by calling +1 646.546.5553.


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