About Dennis. (Fast Facts)
Dennis E. Gilbert is a proven leadership, generations, and customer service expert who has helped hundreds of organizations and thousands of individuals and teams transition forward to achieve higher levels of business and organizational success. Dennis consistently receives the highest ratings from corporate training events and keynote speeches and he is hired again and again by clients because of his unique ability to present what is often complex and challenging material with a breakthrough style that is deeply rooted in his real world experiences.
His business expertise not only includes his 12+ year success story as a business consultant, speaker, and culture development expert, but also includes executive management success in the technology sector, having led a business unit to achieve annual sales in excess of $34 million. Dennis has also worked in academia, serving as the managing director of a business unit that provided workforce training and continuing education for both individuals and entire organizations.
As an author Dennis has published five books and contributed to works in eight other books published by Pfeiffer. His two most recent books, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating a Multigenerational Workforce, are popular with his clients and are often used as tools for personal and professional development.
He has obtained the highly coveted status of Certified Speaking Professional (CSPTM) with the National Speaker Association. Fewer than 12% of the 5,000+ speakers of the 13 associations affiliated with the Global Speakers Federation currently hold this honor. This prestigious certification includes verification of performance data for speaking events and revenues, as well as client evaluations and a peer team review.
Dennis is an alumnus of the Pennsylvania State University and Pennsylvania College of Technology. He holds a Master of Science degree in Workforce Education and Development from Penn State. Dennis has dual degrees from Penn College with a Bachelor of Science degree in Technology Management and an Associate degree in Computer Science.
His extensive background is the culmination of more than 30 years of business and educational expertise. Dennis is the President of Appreciative Strategies, LLC, a business he founded in 2006, which he took from an aspiring challenge to a successful reality.
Appreciative Strategies, LLC is a for-profit consulting, training, and human performance improvement solutions company. The business is established on the philosophy of human performance improvement through positive interventions. This is in sharp contrast to conventional methods which typically address problems and seek changes that eliminate or solve problematic areas.
Appreciative Strategies, LLC seeks to find the positive forces within people, teams, and entire organizations. Focusing on the positive and life-giving forces that make the people, teams, and organizations what they are today. In its most simplistic terms instead of addressing problems that bring organizations down, this approach highlights and brings to life the dynamics that make it great.
An example of this philosophy can be represented by imagining an organization that is experiencing high employee absenteeism and turnover. Instead of asking ourselves, “why are the employees being absent or leaving?” We would ask “why are some individuals showing up for work and staying?” Focusing on the positive life-giving forces can propel the organization to new levels of energy and growth that have been missing by an unmotivated and burnt-out workforce.
This represents the core value of the Appreciative Strategies, LLC approach. This is not an original concept or approach but has developed a large following in recent years and is helping to change the face of workplace professionals at an international level. The organization development (consulting, training, etc.) marketplace finds this strategy as a niche approach and is quickly emerging as an intervention method of choice.
The words appreciative strategies were filed as a fictitious name in 2004 and subsequently was organized as a limited liability company in 2006. In 2012, the words Appreciative Strategies became a registered trademark with the United States Patent and Trademark Office.
The name represents a positive focus on strategies for human performance improvement and organization development.