Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Brand Consistency Should Mean Authenticity
Choose a consumer of any product or service and you may find what they value the most is brand consistency. Have you been turned off, made a different choice, or selected a new vendor because of a lack of consistency? Ask yourself this question, “What do buying choices, customer satisfaction, and job promotions have in
Improving Worker Engagement or Calculating Turnover
Putting the widget in the box may be a job. Today, mostly, this job is automated or is planned for automation soon. Is your organization improving worker engagement? Things have unfolded rapidly in the past couple of decades. Unemployment rates are currently trending low. Employers claim difficulty in finding employees and great employees claim finding
Hiring Practices Tell a Story
It seems almost counterintuitive. Low unemployment rates, organizations claiming they can’t find employees, and potential candidates expressing they can’t find employers. Does it have something to do with hiring practices? The easy answer is, “Perhaps.” Another good answer would be, “It depends.” If you are an emerging potential candidate you should consider the effort that
Are Your Skills Rusty?
Working hard to perfect your skills seems like the right thing to do. Learn it, deliver it, and live it. It seems logical. It is the discipline behind many quality control initiatives. Perfect it and protect it. In a World of constant change, are your skills rusty? I’m fascinated with certain aspects of history. Probably,
Progress Through The Baby Step Pivot
Confidence is a characteristic that many people have interest in growing. In simple terms, confidence is built through collective small wins. Change is often managed in the same way, a sort of, baby step pivot. The baby step pivot surrounds us. Change Happens The typewriter was a cutting edge device. It emerged, grew, and became
The Trouble Spots of Meeting Job Requirements
The performance review is often known as an annual process. Employees at all levels start to think, “What will happen, what will be said, and how will it shape my future?” Meeting job requirements may be more challenging than you think. People are quick to consider things like, “I get all of my work done.”
Navigating Job Performance Within Boundaries
Most people come to work expecting to succeed. They put a lot of effort into making a difference, fitting in, and navigating the culture. Navigating job performance often involves subjectivity and attaining successful performance can be tricky. A member of the waitstaff team decides the menu needs some new choices. He pushes management hard continuously
Scaling Side Effects and Cultural Impact
Scaling works both ways. Organizations scale up, or they can scale down. It happens with leadership changes too. Sometimes they are mutually inclusive. Are you aware of the scaling side effects? Changing Organizations Recently, I spoke with a middle management employee of a rather large software firm. He was in touch with me because he
Resume Writer or Career Coach, Which Do You Need?
Considering all the reports of a flourishing economy, many people are seeing an opportunity for a career change. Finding your dream job may still have its challenges. Do you need a resume writer or a career coach? Some people believe that what they really need is a good recruiter. Yes, these folks are out there
Workforce Trends Connected To Generational Differences?
The recent newsflash is that GM is planning to layoff 14,000 US workers. Is this capitalism at its finest? Could it be a sign of uncertainty in the economy? Is this disruption in workforce trends somehow connected to generational differences? The safest answer may be to consider that all the above apply. There are plenty
