Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Workplace Intentions Forge Stronger Connections
What are your workplace intentions? Are you striving to do good work, have effective communication, and foster stronger workplace relationships? There is almost always some difference between what is said and what is heard. It may be because we haven’t planned our words wisely, our emotions jumped in the way, or the receiver of the
Continuous Feed is Persistent and Attainable
Popular in the 1980s, continuous feed forms for computer printouts kept the information flowing. Your work and what you’ll achieve is a practice across time. It flows, one page linking to the next. Do you realize what your cable and internet bill will cost you across the next five years? Have you considered how many
Mismatched Expectations Will Get You Every Time
Disconnects in customer service happen all the time. It happens for new hires, and it happens for the project. Mismatched expectations don’t mean that everything is lost. As a young boy my son always loved my mother’s pot-pie. She had a special home-made recipe of beef pot-pie that seemed like the best comfort food on
Caring Gracefully Is In Short Supply
Caring gracefully may be exactly what your organization is missing. Are you stuck between offerings and volume? Are the big box stores or eCommerce sites rattling your cage? How will you compete? The best way to get more is to bring it all to scale. Scaling your product and services is the best way to
Job Changes Always Mean Opportunity
There is always change. No matter what the calendar illustrates as the current year, there are changes. Job changes are commonplace. Are they for the better? Everyone’s job changes. Things shift, requirements transform, and the needs of the customer often get more demanding. That means your job will change. Habits are hard to break. Good
Emotions Guide Your Work, Good or Bad
Do you recognize how your emotions guide everything that happens next? Emotions are tightly connected to your culture whether it is realized or not. Leaders sometimes suggest you should remove the emotion in order to make a good decision. Certainly, there are times when that may apply. Yet, there are other circumstances or situations where
Project Details Bring It All To Life
Are you working on a significant project? Have you revealed the project details? In the seventh grade, it wasn’t okay to only have the correct answer on the Algebra exam, the teacher insisted that you show your work. On the vocabulary test, you had to express the exact verbiage. Skimpy answers didn’t show comprehension. In
Leadership Balance, Find the Middle Ground
Harmony is typically not found in extremes. Regardless of which end. Leadership balance is where the best results will develop. Are you finding the middle ground? Too many meetings, or too few? Too strict and authoritarian or too soft and too lenient? Are you too congratulatory and appreciative or too subdued and neglectful? Everything in
Compelling Belief Is Not Necessarily a Fact
Have you been lured in by someone stating their compelling belief? Stated with confidence and vigor, it is often easy to believe. People have strong opinions about political issues, yet they often can’t cite the framework of their opinions. People have strong opinions about medical concerns. The 2020 pandemic has been the playing field for
Exceptional Talent Is Based on Real Skill and Art
Skill building is life-changing. That is a fact, not an opinion. Are you developing exceptional talent or simply staying the same? You can learn how to use a wrench, create a formula in an Excel spreadsheet, or improve your mental outlook and focus. Any or all of those may alter your future outcomes. Change is
