Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
Blog
Sweet Spot Is An Attempt To Please Everyone
Do you find yourself striving for the sweet spot? That magical position somewhere near the middle of any continuum that often seems elusive? The middle of summer is often interesting in the climate-controlled office. Some people feel hot, others feel cold, and the temperature control panel is fiddled with until the compressor on the roof
Status Quo Defense, Is That Your Position?
Have you ever witnessed a status quo defense? Have you been a person who delivered one? Change is happening all around you, even though the first thought is often a defensive posture. That will never work. We can’t do that because we don’t have the resources. It is too expensive, we can’t pass the cost
Are Social Metrics Valuable or Just Hype?
Do you trust social metrics? Are you using social media professionally for business, is it more of a hobby, or are you just a casual observer? When you posted the picture of your pet, did you get a lot of likes? What about when you posted your angry customer service story, posted a political position,
Valued Services Are a Measurement Of The Customer
Do you deliver valued services? How do you know? In business, people often express that they deliver excellent products or highly valued services. They believe that what they deliver is very good. It begs a two-part question, compared to what and defined by whom? When you build a product or deliver a service you can
Beautiful Jobs, Have You Lost One or Found One?
Writing this early on a Monday morning reminds me that Mondays often mean a day of grit and grind. Do businesses really offer beautiful jobs? Are you in a great one, feel stuck in a bad one, or have recently lost one? Are you working your dream job? Have you ever lost a job and
Smart Connections Are Built To Last
Do you have some good connections? How long have they lasted? Building smart connections ensures better quality and creates lasting relationships. What are connections for, are they for leaning on when you need them? Are they built for you to help them, or them to help you? Is help part of the equation? Are connections
Full Risk, Are You Ever Willing To Take It?
Assessing risk can feel complicated. It probably is. Are you willing to take full risk, or do you try to cut it in half? All of life includes risk. Risk means you’re not guaranteed an exact outcome. You take a risk leaving your home and driving to work. You take a risk with the unknown
Learning Together Is Still An Option
There are plenty of people who have decided that the online, virtual learning options are a better choice. At the same time, there are plenty of people who insist learning together, live, in-person is better. What works best for you? Are you committed to only one path? First, let me clarify that the discussion here
Protected Ideas Halt Forward Motion
Are there protected ideas in your workplace? Those ideas that are on sacred ground, untouchable, or off-the-table? While some thoughts or ideas may be off-the-table due to legal concerns with protected classes, discrimination, or even harassment, others are often felt to be untouchable without good reason. Protected ideas are not open to the consideration of
Remembrance May Be Creating The Change You Seek
What sparks change for you? Remembrance of past events may be the key to keeping the future on a different trajectory. Every day, everybody has a chance to make a difference. They might make a difference for themselves, their family, or for the organization they work for. What helps drive them forward? Reliving past negative
