Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Workplace Accountability Starts With Purpose
Frustrated, many employees feel that there is a lack of accountability. Have you sized up your workplace accountability? As an individual, team lead, manager, or the CEO, are people accountable? In the workplace people can be accountable for many things. They can be accountable for knowledge, skills, and abilities. They can also be accountable for
Zoom Dress Code, Social Etiquette, and Posers
Today you may have a Zoom meeting. If not, you may find yourself in one this week, or next. What is your Zoom dress code? Are you a poser? It is hard to pin point an exact moment when, but somewhere along the way the selfie became a thing. A selfie is an opportunity. It’s
Never Been Done Before, That’s What You Need
Everyone is forced to change. Some are willing, others are waiting and watching. Do you need to do something that has never been done before? I’m not sure who deserves credit for this, but there is a saying, “You cannot just do things differently, you must do different things.” Now is a great time to
Hard Decisions, Bad Habits and Your Energy
Are you facing some hard decisions? What differentiates the level of difficulty or is it only about comfort, risk, and confidence? Organizations often make decisions about what things will look like next. They have some level of confidence because they’ve done the math, considered options, and set the timelines. The decision feels good because they’ve
Box Checkers Don’t Get the Value of Expertise
Task masters like to check the box. Box checkers often forget or fail to understand one important thing. The value of expertise. People sometimes view education as a box checked. Get the certificate, get the degree, check the box. In your workplace boxes are often checked. Did the data get entered, the messages sent, responses
Helping Quiet Monsters Get Tame
Do you know where the quiet monsters are lurking? Chances are, there is at least one in every workplace. It isn’t always intentional. Some people just don’t know what they don’t know. Behaviors, actions, or in-actions are unrecognized, not thoughtful, or disrespectful. Honestly, some people just don’t get. And, of course, there are some that
Career Narratives Shape What Happens Next
Is it really a self-fulfilled prophecy? Are you working for a career? Is your career working for you? Consciously or not, career narratives may be shaping your future. When I go to the meeting today, no one will listen. This is too expensive; the customer will never go for it. I’m not getting promoted because
Rock Star Performances Keep Workplace Training Alive
There is always a shift. Good gets better, and then sometimes, often times, things get worse. Rock star performances will always matter for the future of workplace training. Death by PowerPoint was once a popular phrase. The concept was that too many slides would cause severe boredom and participants would disengage. Today, more slides seem
Workplace Seniority Has Lost Its Appeal
Does workplace seniority matter? It seems that like a fairy tale, once upon a time it did. There are as many flavors of job promotion philosophy as there are Baskin-Robbins ice cream, and then some. Certainly, labor unions may have something to say about it. Aside from any organized labor structure what is the vibe
Planning Tomorrow, and Every Day After
Does your day start with a plan? Will what you do today include planning tomorrow? You can plan for tomorrow or you can make part of your daily routine planning tomorrow. Perhaps there is a difference. Jobs and Careers When someone starts a new job, begins a career, or finishes their primary education, they may
