Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
Blog
Are You Living Up To Marketing Promises?
People grow tired of being fooled. It is easier to not respond than to interact with someone determined to alter your desired direction. Advertisements make marketing promises and that creates expectation. When we call for technical or customer support, we expect to get it. Instead, we sometimes get a sales pitch. If the resume or
When Workplace Resilience Turns to Brilliance
What does being resilient mean? It is a question I often ask in leadership seminars. It is a thought starter, something to get people thinking. Do you have workplace resilience? Resilience may be described as the ability to bounce back quickly. We may suggest that a Nerf ball has resilient properties. Baby Boomers may think
Leadership Habit 42: Navigating Leadership Opportunity
One day you are rolling along and things seem to be going well, then you hit a roadblock. This is both the challenge and opportunity of leadership. How are you navigating leadership opportunity? Change is a process. When we consider employees who are facing a change, that is the external event. How people transition through
Team Energy Comes from Going to the Well
Team energy seems like an easy concept. Treat people with respect. Focus on the mission. People get paid. In practice though, it may not always be so easy. Doing the same work repeatedly, the daily grind, conflict with coworkers and a boss who frequently changes his or her mind. Historical Perspective The older I get,
Workplace Innovation is Peanut Butter and Chocolate
Have you ever wondered who first connected peanut butter with chocolate? Perhaps it was the other way around chocolate with peanut butter? How does this connect to workplace innovation? You must wonder sometimes, how does real innovation occur? Is it by luck, by chance, or perhaps an accidental connection? Exploring Different Who decided to put
Does Your Team Understand Workplace Purpose?
One of the most basic elements of building a successful organization is the ability to rally the people around a workplace purpose. Have you considered lately how that is working in your team or department? Setting the Stage The development stages of the organization are simpler. There are fewer people, less moving parts, it is
Bad Workplace Attitudes Lack Purpose
You’ve probably noticed a bad attitude at some point in your life. It may be at work, in the grocery store, or at the red light. Have you noticed bad workplace attitudes? There are plenty of reasons why someone may be illustrating a bad attitude. Sometimes it is because something happened outside of work and
How Long Does Job Appreciation Last?
Is appreciation important? At your workplace is job appreciation plentiful? As with most things in life, job appreciation may be the result of our efforts. When was the last time you heard, “Thank you, nice work!”? This is a question I often ask in leadership or cultural development seminars. Reactions vary, but largely it stumps the
Performance Feedback, What Are You Serving?
Many people dread the performance review. It is common that both the supervisor and the direct report have some anxiety connected with the process. How are you navigating the performance feedback process? Whenever I speak to groups about feedback, one of the most fundamental but important comments I make is that we need to remove
In Your Workplace Daylight Savings Still Requires You
People may ask, “Do we move the time forward or do we turn back the clocks?” Confused they may say, “Are we losing an hour or gaining an hour?” Are people asking you about the effects of daylight savings time? I have two grandmother clocks in my home. They don’t run on electricity or batteries.
