Dennis is a five-time author. His most recent release #CustServ The Customer Service Culture has been receiving exceptional reviews. In addition to his five books he has contributed to eight additional books published by Pfeiffer (A Wiley Imprint). 

Books are available from this site, on-line at Amazon and other web based sellers, and at select retail outlets. If you are interested in quantities of books for your team or organization please feel free to contact Dennis. 

CustServ The customer service culture Dennis Gilbert

Published September 25, 2017, official release date October 3, 2017. 

Video Trailer

206 Pages, Paperback

$15.95 + 3.99 S&H





Forgotten Respect Generations Dennis Gilbert

Published September 11, 2015.

150 Pages, Paperback

$14.95 + 3.99 S&H





Pivot and Accelerate Dennis Gilbert

Published January 3, 2014

184 Pages, Paperback

$14.95 + 3.99 S&H





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