Tag Archives: outcomes

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professional contributions

Professional Contributions Will Change Outcomes

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There is always a choice at the meeting. Will you deliver professional contributions or just what feels required to get by?

The first time with a seat at the table and you may choose to just observe. Once acquainted with the audience you may proceed with caution but you’re optimistic. It is placing a toe in the water.

What is your long-term contribution?

Meeting Performance

People don’t know what they don’t know.

We’ve all heard, “Ignorance is bliss.”

There may be some truth to that idea. When you don’t know the background, the skeletons, or what has been sent to the graveyard and by whom, you’ll just openly contribute. You don’t know the history.

Your intentions are often good, yet, sometimes you learn that the outcomes are not so good. You regroup, hold things tighter to the vest, and become more calculated.

In other cases, you learn what people want you to say.

In the meeting, you respond to the affirmative. You agree, you do not tactfully challenge or question.

Decisions are made. It seems everyone agrees.

After the meeting, in a more private conversation, you truthfully admit the decision seems like a bad idea.

Why did you agree?

Professional Contributions

You have at least three choices.

The first choice is to arrive unfiltered. Arrive with innocence and express your best thoughts. Enter with the excitement and enthusiasm of involvement without the history.

It is the spirit of the novice. Sometimes, it is refreshing.

Your second choice is to arrive as a professional, making professional contributions.

You’ve studied the data, you know the history, and you’ll be brave enough and vulnerable enough to take greater risk. The risk isn’t personal, it’s professional.

Risk means you’ll push for what is right, do the right thing, serve the client, ask the customer, and deliver what is promised.

Unfortunately, sometimes the third option is the easiest. Just agree and move on. Meeting over.

Doing what is right is worth more than doing what is easy.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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good decisions

Good Decisions Come From Good Character

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Is it easy to make good decisions? Considering a lifetime of decisions and choices, does your character define you?

A good friend of mine asks the question, “How does someone get discovered?”

He is referring to things like musicians, authors, and even great business leaders. Evidence suggests that there are many talented people who go through life undiscovered.

Why?

Has the playing field been leveled? Are there too many in the category of average?

What will set you apart?

Wealth of Information

We live in a World saturated with information. There is so much information, so many media options, and so many opportunities worthy of consideration that nearly everyone has an opportunity to contribute or learn something.

In professional settings there are countless sources for business information. There are thousands of schools and universities, and even more books, seminars, and other learning opportunities.

It would seem that both knowledge and opportunity are everywhere.

What makes a difference for people in their career? If information and knowledge are abundantly available, what sets some apart?

Good Decisions

Setting aside the concept of luck or being at the right place at the right time your best moves probably develop from your character.

When you consider that all of the people who seek knowledge have similar resources for knowledge gain or accessibility to information, then it really comes down to decisions.

The missing skill becomes your sense of good judgment.

Every decision made today will have consequences. Some of those may be labeled as good while others may be labeled as bad.

Everything that you do and become is a part of the decisions you’ve made. Across your own lifetime, it is part of your character.

Perhaps the most scarce resource of all, is the character required to make good judgments that lead to good decisions.

Decisions made are part of who you are. How you change what happens next is part of who you’ll become.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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desperate hustle

Desperate Hustle And The Path It Leaves Behind

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Are you good at hustling? Are you assertive and spring into action conquering sales and navigating corporate environments in a single bound? The desperate hustle may leave behind some unfavorable consequences.

Businesses like people who can make things happen. It is a good trait. Sales and marketing professionals often thrive on the hustle. A good hustle, not a crafty snake oil bait and switch. Just a good hustle.

The hustle often has positive effects. Bringing in revenue, building the brand, and weakening the position of the competition.

Desperate Hustle

Then there is the desperate hustle. This often develops after a period of sleeping, complacency, or internal change where the biggest hustle becomes a version of hustlers, who are hustling for a new job with a new employer.

This desperation or corporate push means that people are in fear of their job, their livelihood, and how they’ll support their family. They become desperate.

The consequences of this behavior can have very negative long-term effects. When the mindset is divide and conquer without worry or concern about what or who is in the way. Watch out.

The mindset may become, as long as I’m winning, I don’t care.

This is dangerous and a sign of faulty leadership.

Future Outcomes

Sometimes the workplace objective is met, yet the path of destruction in its wake is devastating.

Clients get burnt, vendors hosed, and interpersonal workplace relationships may be damaged beyond repair. After the revenue is counted, the future actually becomes bleak.

Being a strong hustler is good. Leaving behind a path of destruction is not.

Find the balance. You’ll do your best work there.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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change narrative

Processing Through The Change Narrative

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Are things always changing or never changing? We often have a perception of change. Your perception of what is happening is based on your change narrative.

In New York City the turnover of the small business establishment or street vendor in SoHo feels like it is constantly changing. And yet, to the unknowing or uncaring, SoHo is exactly the same as it was twenty years ago.

In rural America, farming and agriculture are arguably rapidly changing because of technology, and yet, the urban visitor sees the fields of corn or wheat as a step back in time.

Change is always about the narrative. The perception that is created by the conversation will stimulate the feeling associated with change.

Never changing or always changing is relevant to those existing within that community or system. It is about the narrative.

Your Change Narrative

What is currently happening in your workplace may feel completely different from last quarter, or it may feel exactly the same as five or ten years ago.

It may be better to consider, what image is the communication creating? How are things different today from one year ago, or three?

The speed of change is relative to the feeling about its necessity.

When a business is sold and new ownership takes over everyone is looking for what will change. The anxiety is a form of nervous energy. Quieter, yet hurried.

Quiet because people want to stay low and not attract a lot of attention until it is viewed that attention is important. Hurried because appearing that your contributions aren’t constructive and required is viewed as the first step for losing your spot in the system.

The change narrative surrounds everyone, in every community, workplace, and system. Others may not see it, but is always present.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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Relentless effort

Relentless Effort is a Part of Service Interactions

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Are you giving relentless effort? Sometimes it feels like a thankless job. Does it make a difference for future outcomes? Yes.

Mindset is powerful and often we need to shift the concept of problems to opportunities. Opportunities can be much more attractive when compared with problems. Mindset starts with a choice.

When it comes to service interactions, you have a choice about how you will accept the outcomes of your efforts.

Say, “Hello.” to a stranger and you may or may not get a response. You took the risk and you accept the possibility of no reaction, or worse, perhaps a negative reaction.

Applying Relentless Effort

Relentless effort is about multiplying this effect across time. A one-time deal isn’t nearly as effective as repetitive daily pursuit.

One stumbling block for relentless effort is having the willingness (it’s a choice) to accept what happens next. When you are committed to your choice, you’ll have the energy, even in the face of adversity, to try again.

You may ask yourself this simple two-part question, “What is the opportunity in front of me and am I willing to pursue it relentlessly?”

Persistence matters, and persistence across time is relentless pursuit.

You have to be willing to accept what happens next, even when the results may not be desirable.

It makes a difference for what you’ll do next, and that, makes a difference for what happens next.

-DEG

Two Resources

I wrote both of these books to help with relentless effort. Get them on Amazon.

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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Creating Outcomes Is Exactly What We’re All Doing

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Are you responsible for your own fate? Are you being positive about what the future holds for you? In your life or career, do you feel like you are creating outcomes?

Most people probably do this much more than they realize. Their mindset directs what happens next.

Someone coughs. “Stop spreading your germs! I better not get sick.”

Traffic is backed up. “I knew this would happen.”

Sales are down. “The marketing plan was a bad idea from the start.”

Our Vision

We get more assignments when we attend the meeting. The phone rings as soon as we get engaged in our work. We nearly the finish the project and then the boss decides it isn’t needed anyway.

It happens to us when we don’t get the job. Perhaps when the weather takes a turn we don’t like. And, it especially happens when we feel overwhelmed.

Is it coincidence, is it fate, or just bad luck?

Expectations

We get more of what we expect. Yet we’ll argue that we would never, ever, do that. In fact, we may even argue that we are being positive but bad things keep happening.

Do you talk about what’s positive? Do you recite the feeling you had when you closed the sale, drove straight through without traffic, or felt pretty good after a brisk walk? This is option one.

Option two is talking about the coworker that appears to be goofing off, how you were running a few minutes late and then traffic was at a standstill. Or, perhaps you’ll mention the scratchy feeling in your throat and worry about an oncoming sickness.

Creating Outcomes

Life isn’t always as complex as it seems to be. Creating outcomes is what we do. It all starts with our vision.

When we expect a bad day. We’ll find a reason to see a bad day. Do this repetitively and we’ll develop confidence that our vibes are correct. Our intuition is our guide and we trust it.

All of this affirms that you get what you look for, and what you look for is what you’ll get.

Stop telling everyone what went wrong. Look for what worked, what went right, what is a win. You’re not bragging, you’re not narcissistic, you are turning your life around.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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powerful belief

Powerful Belief and the Facts Surrounding It

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Believe you are going to have a good day or a bad day, and you will find lots of evidence to support your belief. Belief has an amazing effect on performance. Do you have powerful belief?

We see it in religion, in politics, and with innovation. Belief often creates power. Have you considered how your belief is guiding your outcomes?

Just the Facts

“Show me the facts!” is often proclaimed as a requirement to establish belief. Yet, much of our discussion, our presentations, and what is repeated is based on theory or opinion.

In the business meeting when people are looking for a reason why the strategy won’t work, they’ll probably find some. Of course, in contrast when the group seeks reasons why something may work or is worth a try, they’ll likely find some.

People with experiences (we all have some) want to share those experiences as facts. We tried this once, it didn’t work, and that is a fact.

Manifested facts become beliefs, and beliefs manifested are often presented as facts.

Seeing Is Believing

We believe what we see. Throughout many forms of media, the persuasion to buy this product so you can look like me, feel like me, and have success like me is overwhelming.

Social media attempts to remind us of how people live large, have luxurious homes, vacations, and “life is good.” We also see some of the opposite. The bad boss story, the customer service horror stories, and the passing of people and pets.

We live surrounded by stories of fame and fortune. And stories of tragedy and gloom. There is not much room for average, yet on the bell curve it is exactly where most people or businesses exist.

Powerful Belief

Powerful belief happens every day. It is connected to decisions, a choice, and what you look for.

Most of what comes true for your career, for sales revenue, or the marketing plan starts with belief.

You decide what you’ll look for. The why’s or the why not’s.

You’ll find it and you’ll believe it.

Powerful.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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worked yesterday

This Worked Yesterday, So It Will Work Today

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Habits are what carry most people through each day. Self-improvement experts are always suggesting that people should change their habits. If it worked yesterday, will it work again today?

Many people stick with what is familiar.

Right arm in the right sleeve first, it is the way to put on a jacket.

Coffee before any work begins.

The number four combo in the drive-through restaurant.

In the workplace people often groan about boredom. They can’t stand Monday, start a little happy dance on Wednesday afternoon, and are excited for the end of work on Friday. Included in their status quo are the grumbles about their repetitive, monotonous, and humdrum jobs.

They retire there, but before they do, in their final days, they discover something. They discover that it is their chance to leave something behind. Perhaps it is a legacy, a chance to make an impact, a chance to tell the story of how to make it better and why the work matters.

Risk Change

Some of the best companies have failed. Some of the best companies have changed.

People sometimes proclaim, “Nothing will ever change around here.” Yet it is that same story that they work for each day.

Some businesses strive for process improvement through Six Sigma, or other cleverly named methods of perfecting a process. Reduce waste, improve efficiency, and have no defects.

It is fantastic during the build. It accomplishes something. Long term it creates a mindset of perfect it, lock it in and never change. Then there is the concept of continuous improvement, but then people are at odds with the philosophy. Do we change or stay exactly the same?

Habits are micro steps to creating an outcome. They build confidence or destroy it. Lessons are learned, some should be kept and others discarded. This worked yesterday, it took a while to perfect the process, lock it in. It will work today.

What is familiar is comfortable. Habits are supposed to be the process that creates the desired outcome.

If it worked yesterday, it will work today.

Worked Yesterday

Some things never change and some shouldn’t. Some shouldn’t be the way they are, and some should never have started.

One of the best ways to start your day may be with the optimism of your first day.

I am not completely sure what is going here, but I really want to learn something new.

Maybe this is the best habit of all.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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expectations control

Expectations Control Your Future

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Several times recently, I’ve chatted with friends and clients about expectations. Expectations really condition the feeling that we have about an outcome. Do expectations control your future?

Future Expectations

When we embark on something new, sometimes our expectations are high, the new restaurant, the new digital device, or even the new job. We often expect a lot.

Social media is an interesting example. Many people grab their phone, tap an icon and expect to be engaged by a post from a life they aren’t living. They may be looking to live vicariously.

However, social media just like many things in life do not always meet or exceed our expectations. Sometimes, or often, it is something less.

For many others their daily commute is too crowded, the internet too slow, and the weather often seems undesirable.

High Hopes

Hopes, faith, or some form of conviction, it keeps many people going. Yet nearly everyday someone will find a way to describe a dream that is shattered.

High expectations and high hopes can eventually drive a feeling of disappointment. Feeling disappointed people stop dreaming, they stop hoping and they lose faith in a favorable outcome.

Management Expectations

In management circles, workplace expectations drive goals and an outcome is produced. How is that outcome measured? Often it is measured against management expectations.

Do lowered expectations change the results? They can, but they can also shatter dreams.

Expect to Win

There may be a difference between the athlete who wants to make it to the Olympic Games and the athlete who wins. Often one expects to get there, for another, they expect to win.

We can’t lose sight though of reality. Reality is the brutal truth. It pinches us, and lowers the expectations of the dream. The feeling is disappointment, and it often goes unexpressed. It is the social media thread that only illustrates bad news, no good news.

Disappointment is part of life, growth, and ultimately a path to a happier place. Is it about expectations control?

Expectations Control

Expectations can satisfy or leave you wanting more. The trick then is learning to adjust your expectations to the reality of the situation.

You may believe you deserve better or the business goal may be too short sighted, but your expectations will help you determine what happens next.

Don’t give up on your dream. You deserve it, but the hope and faith that will keep you going is based entirely on your expectations.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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