Tag Archives: focus

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positive focus

Positive Focus – Find Ten Reasons Why

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People often suggest that they are going to focus on the positive and that they are committed to a more positive outcome. Do you have a positive focus or are you really a naysayer?

Thoughts and Words

A positive focus starts with what you think. It is confirmed, broadcast, and replicated by what you say.

When you start your day at the office, the plant, or any job site talking about the negativity that surrounds your life, you do not have a positive focus.

When you enter the boardroom, attend the strategic planning session, or participate in the meeting you do not have a positive focus if your only contribution is to recite problems.

Naysayer Syndrome

The naysayer wants company, and so does misery. It seems to me it is much easier to build the fear of failure into the equation and be wrong, than it is to risk bringing the solution. Naysayers believe they win either way. Say it will not work and if you’re wrong it is still alright.

This is the naysayer. Whatever others contribute, the naysayer offers why it is a bad idea, why it won’t work, and why to avoid taking the path.

The best way to have a positive focus may be to do the exact opposite of the naysayer.

Be Different

When the naysayer comes to the table, he or she brings with them all the reasons why not. Therefore, your job is to bring all the reasons why it will.

A positive focus comes from bringing ten reasons why it is worth a try. Even if it has been tried in the past. Everything may be different now. The circumstances and situations are different. They players may be different, the timing is different, and yes, even the presentation may be different.

Positive Focus

Do you have a positive focus? Become the person who brings the reasons why. Be farsighted and encouraging. List why it will work instead of setting up roadblocks with why it won’t.

Nearly anyone can find someone to turn to when they want confirmation of doom and gloom. You are the opposite, you confirm that it just might work.

A positive focus starts with the reasons why.

Try it.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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being everything appreciative strategies

Why Being Everything Doesn’t Matter Much

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There is a simple concept that many follow in business, “If we don’t have it we can get it.” That may go along with; we can build it, create it, or do it. Does being everything matter?

It seems logical, feels intuitive, we don’t want to lose the customer or the sale so we broaden our offering. On the job, we’re mostly taught to fill in, lend a hand, and learn something new. Does this make us more valuable, or less?

Like many things in life, some of this may be situational. It probably helps a lot of people most of the time, but when we really want to stand out or do our best work it may be the wrong approach.

Focus and Risk

We may call this our focus. What are the things that we do really well? What are our core competencies? In what ways or areas do we deliver our best work, build the best product, and set higher standards with our talent?

Focus feels risky. When we say we can’t do that, get that, or make that, it feels like business lost. It may be, and most can’t afford to give up anything, or so that is the feeling. On the other hand, when someone needs an expert, a specialist, and the best who will they call?

There are plenty of analogies about why focus makes sense. For example, for those who are industrial minded there is the torch that cuts metal. A broad flame isn’t concentrated, it doesn’t get as hot, a finer flame focused on a specific spot will cut through the metal.

Depending on backgrounds, industries, or even rural versus urban demographics there are analogies of the shotgun approach, spray and pray, or stories of you can’t be all things to all people. Is being everything smart?

Being Everything

When your focus is too wide, when you try to be everything to all people and all situations you might be lessening your value. In fact, you might accomplish much less. You may start a lot of work but you can’t seem to finish anything.

I’m certainly not suggesting you don’t lend a hand, build something custom, or order the one thing that is hard to get for your valued customers. At the same time, keep in mind that hauling a wider load doesn’t make the trip cost less or get you to the destination faster.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, Pivot and Accelerate, The Next Move Is Yours!, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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help a perfectionist

How to Help a Perfectionist

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Many people might quickly agree that the drive to do things right is a good quality to have. Can it go too far? How do you help a perfectionist?

Many psychological studies have found that perfectionism correlates with depression, anxiety, and other mental health concerns. Interesting stuff, but for the most part I’ll leave that to the professionals in that field.

Perfectionist at Work

Perfectionism is an interesting part of our workplace. While it is almost always important to strive for exceptional quality we are also challenged with time, efficiency, and meeting the demands of the bottom line.

Perhaps the hardest part for the perfectionist is letting go. At least that might be the presenting problem. The real problem though might be overcoming fear.

Here are three common problems for workplace professionals and perfectionism:

  • Productivity. Time management is often out of balance for the perfectionist. They spend so much time perfecting the work that they lose track of the delicate balance of exceptional quality and speed.
  • New Projects. Often there is a reluctance to start new projects. Not only does the perfectionist feel a loss of control over the work, but they are extremely fearful that the outcomes might not be good enough.
  • Delegation. When they recognize how hard they have to work to produce the quality they feel is required, they might feel certain others won’t measure up.

Help a Perfectionist

Helping a perfectionist has its challenges. Getting them to let go is important but it is not the act of letting go that has to be overcome. It might be quelling their fears about negative outcomes.

Try illustrating these points:

  • Sometimes there is value to releasing work for additional feedback. This is most helpful before spending hours on something that might be rejected, or worse no longer needed. Think draft.
  • Professional growth often doesn’t come from just from their individual contribution but more from replication and team efforts. Others can learn to do the work. Teach them.
  • Encourage them to consider that perfect is more about creating exceptional results in minimal time. Therefore, mastering the balance of quality and time is the true perfection. Release more work.

Sometimes the best way to help a perfectionist in the workplace is to give them something different to focus on.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Coaching Yourself to Achieve Your Next Goal

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There are large numbers of people who chit-chat about their next goal. They have some ideas, talk about them, and perhaps give some fuzzy deadlines. Will coaching yourself work?

coaching yourself

Goal setting helps with vision. When you move forward step-by-step you are taking action. Action creates results, and you’ll need to actualize your vision.

Whenever you set a goal and actually put your body, mind, and heart behind it your chances of accomplishing something increases, dramatically. What sometimes stops people is that you also increase the chance of failure, setbacks, and disappointment.

Goal setting can sometimes be kind of funny. The bigger your vision the easier it is to make an excuse to quit. Better yet (actually worse yet) you might choose to just never get started in the first place. Sometimes people would just rather not face any disappointment and stay stuck.

Coaching Yourself

Here are a few points to keep in mind as you pursue any goal:

  • Make it realistic. What can you do to start the process moving forward? Monitor baby steps. Allow enough time.
  • Put time on your side. Disappointment often sets in because we hear about flash diets, short cuts, and quick fixes. There are none, be patient.
  • Be sincere with yourself. “I think I can,” is different from “I will do this.” If you want to program yourself to get there, don’t use wiggle words.
  • Focus on the next step. Sure you want to see the finish line, but you’ll never get there without the next step. If you only look towards the finish you leave room for doubt about the next step.

Talking about change or transformation is easy, making the pivot is harder. Often people find ways to talk themselves out of action instead of into action. If you’re coaching yourself you still have to pay the price of commitment.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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A Bad Mood Ruins Everything, Lose It!

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Do you notice when someone is in a bad mood? Do you notice when people appear to be in a good mood?

bad mood good

You’ve probably heard it before, “Attitudes are contagious!” The same might be true for people who are in a bad mood.

People often find what they are looking for. Are you looking for an argument, you’ll probably find one. Are you looking for others just as angry as you are, you’ll probably find some. Stop.

A bad mood ruins everything.

In my profession, I hear about people with bad moods often. If you want to stifle workplace energy and motivation throw someone with a bad mood into the mix.

Can we change our mood? Absolutely, and it often begins with understanding a little about emotional intelligence. How we perceive our workplace environment, the culture, and other people will typically have a big impact on our mood.

Here are a few tips to help replace a bad mood, with a good one.

  1. Focus on tasks at hand. Bad moods often develop by reliving a negative experience. Stop dwelling on it and move forward. You’ve got work to do, stay focused.
  2. Recognize benefits. What are the benefits of being in a bad mood? I can’t think of any. What are the benefits of being in a good mood? More relaxed, less stress, helps others, and so many more!
  3. Stop comparing. Many people feel that someone else has it better. A better life, better relationships, and a better job. Stop comparing yourself to others. Instead compare yourself to your next goal.
  4. Realize that life is short. If you’re often in a bad mood at work or about work consider that as a person you only have so much time, why waste even a minute of it being in a bad mood. Be thankful for your job or find a new one.
  5. Look for good mood people. Have a sense of curiosity and appreciation for good mood people. They’re out there but you might have to change your own mood first. Next, find two or three of them and then act like a crowd.

Perhaps nothing will zap your energy, give you a headache, cause you harmful stress and burn you out faster than when you are in a bad mood.

Good moods mean everything.

You might consider that moods happen, but you’ll decide if you stay with it. One answer is to grow your levels of emotional intelligence allowing you to spot the negativity and replace it with positivity before it brings you or others down.

You might not be able to control what happens in your environment but you can control how you react to it.

Put yourself in a good mood.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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Blind Spots Can Be Managed, Right?

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How do you recognize blind spots? It seems realistic that you don’t know what you don’t know, but what should you do?

managing blind spots

Everyone probably has some blind spots. Something with their personality, their drive, or their leadership ability that they just don’t see or else they fail to acknowledge.

First Steps

If you’re looking for personal improvement you might consider that you have at least two areas to assess. You’ll have to manage what you know that don’t know, and you’ll have to learn more about what you don’t know that you don’t know.

Sounds a little tricky but consider thinking about it like this.

You might recognize that you need to learn more about being an effective communicator or managing conflict. You’ll also probably recognize that you’ll have to set some specific goals to improve your skills and reduce wasted time, effort, or other inefficiencies. This is what you recognize that you don’t know, or that needs improvement.

Blind spots are different because they represent something you don’t know or recognize. Otherwise, they fall into the first category and they aren’t really a blind spot, right? Blind spots might require you to become more socially aware, ask others for feedback, or consider some careful self-reflection.

Recognizing Blind Spots

In the workplace we might have some common areas for blind spots. Here are a few of them:

  • Ineffective Decisions. You jump in too quickly, or you fail to consider data, input, and benchmarks. Of course the opposite can be true too. You overanalyze or inappropriately anchor to input, observations, or past experiences.
  • Goal Management. You set unrealistic goals or goals that might be attainable but only with increased resources, capital investments, or time, none of which you might have. This results in chronic failures, setbacks, and reduced morale.
  • Perfectionism. A belief that you have to be perfect at everything. Causing burn out for yourself, your team, or creating a feeling of nothing is ever good enough. Time might be wasted or misused.
  • Poor Listening. Failure to solicit input from others, or a belief that others have little to offer. Failure to discern fact from opinion. Listening to respond instead of listening to understand.
  • Wrong Focus. A chronic focus on issues or problems that aren’t directly connected to the goals or mission. Perhaps being concerned only with a personal agenda instead of what is best for the group.

Managing Blind Spots

No joke, the first step might be admitting or recognizing that a blind spot exists, this is often half of the battle. Once you know of a blind spot you’ll need to take the appropriate corrective action.

Consider how you might learn more. Find articles, books, podcasts, or videos that relate to appropriate corrective actions.

Attend workshops, seminars, or select related sessions at an annual conference or convention. Too often people attend sessions that they like which may not be what they need.

Get coaching, mentoring, or otherwise seek feedback and recognize that although sometimes painful, others might have a point or they might be right. Stay open minded and reflective, not all feedback is well constructed or appropriate but be receptive to listening more.

Be committed that there is more to know and ways to grow. Focus on developing your greatest talents while also improving some weaknesses.

Can blind spots be managed? Yes, when they are recognized.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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5 Tips To Spice Up Your Motivation

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Do you ever wonder how some people find the energy or motivation to keep pushing? Have you ever felt like you were once very motivated but now not so much?

business people in a meeting at office

Motivation has much to do with your mind-set and your mind-set is created, built, or maintained by your reactions or interactions with everyday life. Would you like to spice up your motivation or bring back the pep to your step?

Here are 5 tips that will help:

  1. Change your input. As a one-time computer programmer I remember the days when we talked about GIGO (garbage in, garbage out) and the same is true for your motivation. If you are chronically plagued with naysayers and negativity it will be difficult for you to break free to become more motivated. Consider reading a book that excites you, watch a movie or YouTube video, or subscribe to a blog that gives you daily motivation and inspiration.
  2. Celebrate others. Sometimes you might find yourself feeling a little trapped and unable to break free from what seems like your fate to underachieve. Look around you and find others who are experiencing emerging success. Instead of feeling envy, help them to celebrate their success, congratulate them, and build them up. You might be surprised to learn their achievements have not come easily and you’ll find new ways to achieve more.
  3. Focus on your purpose. Consider why you do what you do or why you are pursuing your goals and objectives. For example, the purpose of your job might not be about earning money, it is about providing for your family or paying for the house or that car you love so much. Find meaning in what you do, go deeper to understand why, and consider that sometimes your purpose is about the journey not the end result.
  4. Talk with others. I sometimes joke with people that they should find two people who are motivated, join them, and act like a crowd. You can walk into a room and feel the energy, or you can feel the defeat. Surround yourself with people and situations that are uplifting not downshifting. When you feel a bit of their excitement it will often renew your own.
  5. Take a break. Persistence is something that will definitely make a difference for your life, but like most living things we also require sleep, nourishment, and sometimes a mental or physical break. Doing things in smaller pieces instead of all at one time not only helps to keep things in perspective but it also improves the quality. Consider where you’re going, and that you probably can’t get there in one fell swoop, so step back from time-to-time, get some rest, and refresh.

Motivation is a very individualized process and sometimes people get very motivated by pushing harder, working harder, or even focusing on things that they don’t like or that make them angry. The great news is that it is your choice, and you get to decide what motivates you the most, or motivates you in a particular situation.

If you get a burst of energy from proving you can do 25 pushups because somebody told you that you couldn’t, then go for it. If you get a burst of energy from watching a Rocky Balboa marathon on television, then watch it. If you feel alive and excited by making a difference for someone else that might be in greater need than you, then do it.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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build more confidence

5 Actions to Build More Confidence

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If you were asked to describe confidence, what would you say? Describing confidence might be similar to describing audacity, presence, or even success. While these are sometimes hard to describe or explain, you recognize them when you see them. What is important to build more confidence?

Many people who talk with me about self-improvement often express that they want to be more confident which leads to the question of, “How do you achieve more confidence?”

Questions help us create more focus and getting more focused is a big factor for achieving higher levels of confidence. Confidence might be responsible for helping people overcome some of their biggest fears, how world-class athletes break records, or how sports teams win championships. It might also be responsible for how individuals in the workplace develop more respect, tackle big projects, and get a raise or promotion.

Build More Confidence

I’ve observed a lot of confidence in action, and here are five actions that I believe are critical for building more.

  1. Develop reasonable but reaching expectations. Your ability to build more confidence will often be conditioned by both reflection and vision. Your past experiences, both failures and successes, must be properly managed so that you can set reasonable expectations. Reflect on any past failures, but do not focus on them, instead focus on your successes no matter how small. Lump them together, pile them up, and remember how each (winning) experience felt. Next, build a vision that is one step greater than your comfort zone.
  2. You must take some risk. The wall that you’ve built around your comfort zone might be the biggest deterrent to gaining more confidence. While you might not quickly recognize it, your comfort zone is where you’re currently the most confident. If you are hungry for something more, you’re going to have to expand those walls. Expansion requires you to open your gate which makes you to be susceptible to either losing or gaining confidence. We call this risk. No open gate, no expansion. Risk nothing and you’ll stay the same, or worse, you’ll fall behind.
  3. You must prepare. You probably know this, but let me remind you. Failure to plan is the first step for planning to fail. People will often tell you that they just jumped in and did it, or they might say, “I’m just going to see what happens.” Another of my favorites is, “I’m just going to wing it.” Anything that you “wing” and doesn’t turn out well becomes another obstacle for achieving a higher level of confidence. Performance failures happen, but if it’s going to happen to you do it gracefully. Everyone quickly recognizes the unprepared and there is no grace in that. An investment in preparation is an investment in you.
  4. Program your mind. Visualize yourself in the moment of success. Reach deep inside to experience again what it feels like when you’ve accomplished something. Go as far back or as deep as you have to go, remind yourself that your expectations are realistic, your risk is properly calculated, and that you’ve thoroughly prepared. Rehearse (mentally or literally) each step of your plan and visualize your plan unfolding with favorable results. Accept that your plan might require adjustment but you’ll make the right choices as you encounter obstacles in your path.
  5. Assess your results. You’ll only know if you are successful if you have something to measure or compare. This brings you back to how you’ll create future expectations. Consider how your performance adjusted to any unexpected obstacles, what value or lesson exists in any shortcomings, and be sure to identify, count, and celebrate successes along the way. Keep in mind that even a failure can unveil an element of success when you learn what not to do or try the next time.

Are you hungry to build more confidence?

Confidence is built from self-esteem and self-efficacy, and these five actions can help you improve both. Some might try to “wing it” or suggest that they are waiting for luck or fate, but people who are hungry to build more, well, they can’t wait to get started.

– DEG

Originally posted on November 7, 2016, last updated on November 7, 2018.

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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  • 4

What Makes You Resilient?

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Adverse conditions aren’t something that most people look forward to, but resilient people dig deep to find ways to overcome them.

Attractive female business executive

Resiliency is a leadership quality, and of course, leadership qualities are appropriate for everyone. While many quickly recognize that resiliency means having an ability to bounce back, bounce back quickly, or return to original form, in leadership endeavors it may also mean that you get the bad news first, you must be able to accept adverse or difficult situations, and you must be responsible and accountable to bounce back faster than most.

Many people like the idea of being a supervisor, a manager, or in some way being recognized as a leader in the workplace, that is until they realize that leadership is not a bigger office, a nicer desk, and a bunch of job perks. It requires you to have a strong ability to work with others to accomplish a common goal, to be willing and able to face and solve problems, and to take some reasonable risk all while remaining very poised and confident. If you can do this, you might be resilient. 

Building Resiliency

You’ve heard it before. The best people at doing anything (or nothing) make it look easy. It might be true that talent, expertise, and hard work can make overcoming adverse conditions or solving difficult problems look easy, but the truth for most people who make it look this way is that they are extremely resilient. There are many things that can help people become more resilient and here are a few of my favorites:

  • Appropriate Attitude. People have to come prepared with an appropriate attitude. Resilient people or people with a resiliency attitude tend to focus on making the most of every situation, they don’t focus on what they don’t have, they focus on effectively using everything they do have and sometimes this starts with having a good attitude.
  • Willingness to Jump In. Critical thinking and root cause analysis are important for problem solving and people should use all of their skills to be as effective as possible, but it is important to note that resilient people are not plagued with analysis paralysis; they have a willingness to jump in and get things started. Hesitation, procrastination, and any fears that halt progress might be the first step in creating additional failures. Resilient people balance their actions with well thought out plans but at the same time they don’t chronically plan, they jump in and get things done.
  • Create Opportunities. Change means opportunity and opportunity means change. If you believe the comfort zone is real then you might also believe that staying the same is the riskiest place to be. I believe the comfort zone is real and too many people are stranded because they don’t take appropriate risks. No one wants to risk something to end up worse off than before, but if you don’t see change as an opportunity and you fail to take any risk you won’t just stay the same, you’ll fall behind.

Resiliency is sometimes associated with mental and physical toughness and it certainly helps to have strength in those areas but resiliency can also be built. It starts by having the right attitude, it is important to have a willingness to jump in and get things started, and you have to seek (find, create) opportunities even when the circumstances seem overwhelming and the conditions extremely adverse. Overcoming problems and issues is never easy, if it was easy, they would already be solved. The best leaders are very resilient, instead of seeing a no win situation they find or create a no lose opportunity, it may have risk but they make it look easy.

What about you, are you resilient?

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and coach that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is the author of the newly released book, Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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Are You Pushing or Being Pulled?

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There are a lot of people working really hard. There is a good chance you are one of them. There are also a lot of cliché’ phrases, idiom’s, and meme’s floating around social media channels about working smarter and not harder or how if you love what you do you’ll never work another day in your life. There is certainly some value to those, but have you considered the aspect of push or pull? Marketers will quickly associate with the concept of push versus pull marketing, but we’re not talking about marketing here, at least not specifically.

AppStratPhoto-FingerString

Some time ago, and unfortunately I cannot recall who to credit with this idea, I heard an analogy that really stuck with me related to push or pull.

Imagine a twelve inch long piece of string on a flat open space such as a desktop or table. Now imagine that you want to move that piece of string across this space. If you place your index finger on one end of the string and attempt to push it across the string will likely bunch up, twist up, or otherwise not cooperate. Instead imagine if you place your index finger on one end of the string and pull the string across, the string would likely straighten out and follow the path of your finger pulling it. So what is better, push or pull?

I believe in hard work, I believe it is a testament to achieving something greater, something worthwhile, and something you can be proud to have accomplished. While not everyone agrees with this philosophically, I’m a believer. If you’re with me on this, you’re working hard too, but what about this push or pull concept?

It’s really exciting and quite simple. We may often push so hard that we become frustrated, burnt out, or worse, we start to disengage. We may begin to focus on the short-comings and develop self-limiting beliefs that stifle our opportunities and short change our success. Push often makes you feel tired, worn out, and unexcited. That is why I believe pull is so much better. When you become so compelled, energized, and excited about achieving your next goal, it draws you in and pulls you to your destination.

Both approaches have some value, but most likely one of them has more advantages.

Which approach will you use?

– DEG

See also: 3 Tips to Pull You Towards Your Goal

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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