Tag Archives: motivation

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nomophobia

Nomophobia, Workplace Anxiety, and Motivation

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Human behavior is a factor in our workplace every day. Behaviors and habits shape decisions and choices from the moment our eyes open until the moment we sleep. Have you heard of nomophobia?

While I’m not sure, and I’m not confident in the origin of the word, its existence is real. At least as early as 2014, Psychology Today, published an article about nomophobia. In the article it states origins to the year 2010.

Nomophobia

Nomophobia is defined as an anxiety associated with the fear of being without your cellular telephone, or at least without its use.

Many people can probably relate. Forget your phone on your way out the door and you would think you left a pan of bacon cooking unattended on the stove. We impulsively want to run back to change our situation.

Is nomophobia real? Of course it is real. Fear will drive human behavior. Afraid of what we’ll miss, who may call or text, or simply being disconnected from our friends and family will alter our behavior.

As with any phobia, anxiety increases. Desirable performance will likely decrease. What we should be doing shifts, we change. Our human reaction to fear and panic is now in control.

I’ve often wrote about the cautions associated with fear as a driver for motivation.

Do this or get fired. 

Sales are down and we’re going to have to cut back.

Next week we are installing a brand new software system. 

Fear in the workplace will change performance. It may also change buy-in, communication patterns, and certainly fear will change the end results.

Habits Move Us

People are creatures of habit. The habits that we have every day will drive the outcomes of our performance. Change your habits, you’ll change your performance.

This is true with eating, exercise, and what happens (or doesn’t) for our career.

When something that has become a habit suddenly becomes unavailable, goes away, or changes, there will be a reaction. The ultimate question is, “Will the reaction be productive or counterproductive?”

What you remove may be exactly what was keeping it all together.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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balancing customer service

Balancing Customer Service or Tipping The Scale

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People often suggest that most things in life require balance. Are you balancing customer service? Does the harsh outweigh the delight?

Doing your best work matters. Doing your best work and being recognized for it may feel like it matters even more. What happens when your best work is criticized?

Show Appreciation

Every day employees, business owners, and people helping other people try hard to create satisfaction.

When a compliment is received, it feels pretty good. A referral, a handwritten note, a smile, a nod, or even an email can make a difference for your day, perhaps your week. If it is really great, it may last a lifetime.

We tend to welcome comments and gestures of appreciation. Without much thought we accept the gratitude, grow through it, and work hard for more.

It makes the effort feel worthwhile. Justifies the labor and is satisfying.

No Appreciation

The other side of the coin is when we put in the labor without recognition. When we hold the door, give the smile, and lend a hand and no appreciation is shown. Nothing recognized, no gestures, and no take away.

It happens when people are judged. When biases lead the conversations, and when what is done well or done right is what was expected and for that, no gratitude.

When the extra effort, or even the required effort goes unnoticed, unrecognized, and underappreciated it feels like our work lacks value. A lack of value makes us question the reasons for the work in the first place. No appreciation, no reason to do the work.

Balancing Customer Service

Lack of appreciation is a deal breaker. It can ruin the moment, the day, and leave a lasting undesirable impression. Good news travels fast, but bad news often travels faster.

For everyone that you serve and for everyone that is serving you, is there balance? Are you balancing customer service efforts? Internal or external, are you providing motivation or disengagement?

If you’re going to tip the scale, tip it by providing more value. It’s appreciated.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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pull customer service

Pull Customer Service Matters More

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Get the work done. Push it out the door. Sell more, ship more, and grow the business. These all matter but are they push or pull? Pull customer service may be what makes a bigger difference.

What Is Your Plan?

Plenty of businesses and organizations have a decent plan. Plenty of them execute according to the plan and have some success.

It certainly is not always about reinventing the wheel. Sometimes it is about how we care for the wheel.

If you are already bought-in that care is important, especially for the customer experience, does your culture push or pull?

We often talk about push. Push through the day. Push through the comfort zone. Make greater things happen even in the face of adversity.

Have grit, grind through the emotional labor.

These concepts are not necessarily bad, but they are all about the push. And yes, the push can be motivational.

Plan to Pull

What about pull though? What about having a culture of customer service that is so strong the organizational culture creates a pull?

Imagine the outcomes when the service experience is so good that internal and external customers are pulled in. Imagine they are so attracted to the good vibes that they simply want more.

Organizations with pull customer service are not bickering over who does the work. You don’t hear, “That’s not my job.”

Pull Customer Service

In a pull culture, growth begets growth. It is attraction that builds community. Community builds connection. Connections build more pull. Nobody internal or external feels pushed. Push isn’t a motivator, it is all pull.

They sell more, ship more, and grow more without pushing.

The grind isn’t really a grind because it pulls people in. Sure, there may be moments here and there, but the overall feeling is pull.

Wouldn’t it be nice to push less?

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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project management

Project Management Done For Us Not To Us

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Many professionals can cite project management on their resume or curriculum vitae. It is often what people do, work together for a common goal. What are your experiences with project management?

Some people want off the committee, they grow tired of the project, the team, the conflict, debates, arguments, and turmoil. It may feel like little is being accomplished and no one knows the goal.

The truth is that project management can be done to us, or for us. How are you managing or leading projects?

To Us or For Us?

When the project is done to us it feels forced. The project is rooted in demand and command, not opportunity. This sometimes works. It is a push style. The authoritarian approach. Today, many would label this old school.

There is a different approach. It is a pull style. It is what draws people in, what inspires them, motivates them, and makes the project a delight.

The project feels like it is for us. The project is an inspiration. Engaged contributors want to start early, work long, and stay late.

Meetings are short and focused, people can’t stand to be away from the work at hand. Not because they hate the meeting, but because they can’t wait to get started.

Vision is shared, contributors are happy, the talk is of success and accomplishment.

Project Management

Does project management appear on your resume? What is your approach to projects?

Considering there are five generations active in our workforce today leading projects can be complex. Getting people on board, bought in, and motivated is critical.

Our highest job satisfaction often develops from respect. Pushed people don’t feel respected. Push implies forced. Push implies done to us, not for us.

Pull on the other hand can be a delight. It feels like it is there for us.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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your picture

Your Picture, Your Vision, Your Image Is a Thousand Words

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No, it is not that selfie you just snapped. What you picture, what you think or say about a picture will create the path that you follow. What is your picture?

Many of us have a camera in our hand or within arm’s reach. We snap photos of people, buildings, animals, and other cool things. Every photo tells a story, but is it a true story?

The Client

A few years ago, I was about to engage with a client and decided to browse their website to learn a little more about them.

Of course, I saw pictures and their logo. I read catchy slogans and about how they please customers. There were testimonials and expressions of longevity.

Then I watched their corporate video. Indeed, it was impressive. In the video happy employees were working hard.

The video included short clips as the videographer toured the facilities. There were drone shots, employee picnics and charity events. There was even a run through the woods to illustrate fitness and stress release.

Later, but before my first engagement, I privately asked my contact if I could ask a tough question. I suggested it would be important for my engagement with them and that it would guide what I delivered.

The response was, “Certainly, yes, please go ahead.”

I asked, “I noticed your video on your website. Is that culture, the culture it illustrates, is that real?”

The next words spoken by the contact were, “Hang on a minute. Let me close my door.”

I don’t think I need to explain what happened next. Honestly, I was disappointed. The video was a masterpiece, but it was more art than it was reality.

Your Picture

As you browse the pictures in your home, the pictures in your social media feed, or the pictures in the customer entrance of your workplace, ask yourself, “Are they real?”

Be honest, it is important for everything that happens next.

There is a good chance there is more work to be done.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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workplace stories

Workplace Stories, What Is Your Story?

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Conversations are everywhere, even digital text-based conversations. Workplace stories are path setting. What is the story trending around the office, the plant floor, or the job site today?

Much of the World as we know it is based on a story. Not everyone believes the same story, but regardless there is a story.

There is a story behind our evolution, there is a story that grounds our universal coding for years (B.C. and A.D.). There are religious stories. Stories of great leaders, army’s, wealth, and devastation.

Story Incubator

In our workplace, any ordinary day may continue with the same old story. When there is a change, a shift, or the pattern of the environment slides the story may change.

There is the story of who will be promoted and why. The story of the philosophy of the new boss. And even more personal drama such as workplace romances, who is getting divorced, or who has trouble at home.

Any business that has been around for a while may have cyclical shifts in revenue. Some expected, and some perhaps a surprise. In a downturn, there will be stories about what is happening, who is to blame, and the tribe will start discussing who should go.

Many organizations set out to squash the story. Stop the discussion. They’ll attempt to break up small groups and they will disperse hoovering supervisors.

The challenge really isn’t to stop the discussion. The challenge is to change the story.

Workplace Stories

Certainly, there may occasionally be some misfortune, some economic hardship, or drama fueled rumors. There also may be growth and expansion rumors, who is getting promoted, who is getting hired, and who just got a raise.

There is one thing true about all stories. Stories drive our actions and behaviors.

Today, tomorrow, and for the legacy of your career or the organization, have you thought about the effects of the stories you tell? Keep in mind, you’ll be remembered and identified by your stories.

What is your story?

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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front runners

Front Runners Are Hard To Catch

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You have lofty goals, big dreams, and a desire to get there fast. Do you have energy and time in your favor, or is it a lost cause? Can you catch the front runners or should you quit?

Unless you are starting something completely new, you were already behind when you started.

You decide to start a coin collection. Someone who has been collecting for years already has some of the rarest.

You want to start a YouTube channel featuring technology product reviews. It has already been done and they have many subscribers.

There is a charity half marathon connected with your employer. You want to be the best competitor in your company. Your coworker started training for it three months ago.

The picture seems clear. Nearly anything you are about to start has already been started by someone else. Does this cause you to think about quitting or does it provide energy to pull you even harder in your pursuit?

Winning From Behind

It has been said before many times. “Winners never quit and quitters never win.”

Certainly not every endeavor, every desirable pursuit, or every notion that you can do something more will work out with ease. You may have accepted that when you started. Is it time to quit?

Hard to catch doesn’t mean impossible to catch. If you quit, starting something new will likely mean that the next thing you start, you’ll already be behind.

Motivation often has to do with self-efficacy. The best way to improve self-efficacy and your motivation is to effectively manage your goals.

Front Runners

If you are going to catch the front runners, your first goal should be to become a runner. Then it should be to become a better runner than you were the day before.

The key is measuring progress step by step, compared to your level, not the front runner. Each successive small win will help build self-efficacy.

Looking to the front of the pack and deciding you’ll never get there is what causes many people to quit.

The first horse out of the gate doesn’t always win. The fastest car doesn’t always cross the finish line. The team ahead at half time doesn’t always win the game.

Good starts matter, but where you start is not where you’ll finish unless you quit.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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planning meeting

Planning Meeting, Will It Cause Action?

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A new idea seems to come out of nowhere. The competition launches a new advertising campaign, or sales are not reaching the goal. Do you have a planning meeting to discuss the next steps? Will your next meeting result in action?

Planning Meeting

Planning meetings, strategy sessions, or meetings for general updates, are any of these meetings effective? The best answer is probably, “Sometimes.”

There is value to talk. While we know that talk is cheap and it is much easier to say something as compared with actually doing it, there is still value.

Properly structured positive affirmation discussions can be inspirational and help to improve confidence. Both are often needed for high performance. Similar to the coaches talk before the big game, or the friendly, “You’ve got this!” before your big presentation, talk matters.

When you have a planning meeting to discuss what happens next, it may create the atmosphere that causes action. When teams fail to say it, it often fails to get done. So talk about it, and talk about it often.

Open Discussion

Are there items that should be said but are not discussed? Once again, the answer is probably, “Sometimes.” However, that may be a nice way of saying, “Often.”

During the planning meeting, it may be what is not being said that has relevance for high performance. Fear often prevents people from mentioning the forgotten item, the one that no one wants to do, or the new obstacle that popped up last week.

Looking for a software solution to help manage your meeting? (BlueSky)

Goals that you expect to come to fruition require some discussion. They may require updates, the keep it on track analysis, and inspiration to leap beyond the rough spots. Instead, these areas are often silenced because of the fear of being the messenger.

Planning meetings are not a waste of time when the discussion sparks positive action.

It’s the huddle before the next play of the game.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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worked yesterday

This Worked Yesterday, So It Will Work Today

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Habits are what carry most people through each day. Self-improvement experts are always suggesting that people should change their habits. If it worked yesterday, will it work again today?

Many people stick with what is familiar.

Right arm in the right sleeve first, it is the way to put on a jacket.

Coffee before any work begins.

The number four combo in the drive-through restaurant.

In the workplace people often groan about boredom. They can’t stand Monday, start a little happy dance on Wednesday afternoon, and are excited for the end of work on Friday. Included in their status quo are the grumbles about their repetitive, monotonous, and humdrum jobs.

They retire there, but before they do, in their final days, they discover something. They discover that it is their chance to leave something behind. Perhaps it is a legacy, a chance to make an impact, a chance to tell the story of how to make it better and why the work matters.

Risk Change

Some of the best companies have failed. Some of the best companies have changed.

People sometimes proclaim, “Nothing will ever change around here.” Yet it is that same story that they work for each day.

Some businesses strive for process improvement through Six Sigma, or other cleverly named methods of perfecting a process. Reduce waste, improve efficiency, and have no defects.

It is fantastic during the build. It accomplishes something. Long term it creates a mindset of perfect it, lock it in and never change. Then there is the concept of continuous improvement, but then people are at odds with the philosophy. Do we change or stay exactly the same?

Habits are micro steps to creating an outcome. They build confidence or destroy it. Lessons are learned, some should be kept and others discarded. This worked yesterday, it took a while to perfect the process, lock it in. It will work today.

What is familiar is comfortable. Habits are supposed to be the process that creates the desired outcome.

If it worked yesterday, it will work today.

Worked Yesterday

Some things never change and some shouldn’t. Some shouldn’t be the way they are, and some should never have started.

One of the best ways to start your day may be with the optimism of your first day.

I am not completely sure what is going here, but I really want to learn something new.

Maybe this is the best habit of all.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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team motivation

Team Motivation and People Who Care

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Getting people motivated to move or spring into action, is it possible? What are you doing about team motivation, is everyone excited and engaged?

Certainly, there are people who scoff at the suggestion of motivation. They believe that motivation is entirely intrinsic and that you cannot get people to be more motivated. We also can’t forget about the authoritarian, he or she believes that fear is the best motivator. Do it or you are fired.

Possibility of Motivation

There is likely little doubt for anyone that motivation does have an individual component. That is, one person may be more motivated or less motivated than another based on the stimulus, the working environment, and even their historical perspective.

People are mostly motivated by purpose. Do you agree, when you have a purpose or understand the purpose you may then decide to be motivated or not?

Here is a basketball. There is the hoop. How many shots can you make in one minute?

We need to ship one hundred cases today. Our previous best is ninety-six. Let’s get started!

When you understand the purpose, the goal or desired result, you may become more motivated. Of course, the quick argument is that you have to care. If you don’t care about the number of baskets or the cases of product then you probably won’t start.

Team Motivation

Fundamentally, this is exactly why hiring for character, integrity, or attitude is so important. When someone doesn’t care, you are left with the decision to revisit purpose and see if they will ever care, or get them off your team.

What everyone who cares is most concerned about is accomplishing the work. They want to make a difference and to feel satisfied with their individual performance and the performance of the team. Caring is the first factor for team motivation.

When they care, they perform.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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