Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
Blog
Project Drama and Workplace Advancement
What do project drama and workplace advancement have in common? They both seem to get attention. Are there other commonalities? Career minded employees are hungry for opportunity. They often create some of the opportunities by attracting attention to their work. Attention and Trust Tesla recently smashed some windows on their new prototype truck. Was this
Feedback Listeners Improve More
There is a good chance that feedback surrounds you. Feedback listeners will improve more, be better prepared, and build stronger relationships. Should this be you? We often think of feedback in a very formal sense. A performance review, a meeting with your boss, or even asking a friend for some reflection on your project or
Cell Phones Off and Engaging Your Team
You’ve likely heard it at the start of the meeting, “All cell phones off!” Is this the best way to engage your team? Is it the only way? It is interesting to see the differences in organizational culture. Some meetings invite you to BYOD (bring your own device) and others start with a command to
Ego Stumble and Getting Out of Your Own Way
Have you ever had an ego stumble? One of those cases where you let your emotions guide your choices and it didn’t end well? Emotion is critical in the workplace. Passion is an emotion. So is the excitement of launching a new marketing campaign, closing the sale, or achieving the goal. Emotion is important, yet
Think Improvement When It Is Less Than Perfect
Is perfect possible? Some might quickly suggest that it is. Are you ready to think improvement instead of perfect? When someone offers to schedule the meeting within your preferred time slot you may respond with, “Perfect.” It is a kind gesture and also sounds a little energetic. All of that is great. As time goes
Relentless Effort is a Part of Service Interactions
Are you giving relentless effort? Sometimes it feels like a thankless job. Does it make a difference for future outcomes? Yes. Mindset is powerful and often we need to shift the concept of problems to opportunities. Opportunities can be much more attractive when compared with problems. Mindset starts with a choice. When it comes to
When Service Expectations Get Set
Who decides about the quality of service? Hint: The customer. When do service expectations get set? Hint: Usually long before the product or service is received. Are you conscious about expectations and outcomes? They matter for service, they matter for workplace change, and they will matter for everything connected to your culture. Service Expectations Traveling
Work Attention and Why It Matters for Culture
Is work attention making a difference for your workplace culture? The psychology of work is important and it makes a difference for your culture. Absolutely, yes, people still concentrate. Some claim that they are required to do it by multitasking. For the record, many researchers believe cognitive multitasking is a myth. Waiting and Focus There
Are You Finished or Just Out of Time?
Many people accomplish a lot during their workday. For the project, new product development, or the marketing campaign, is the work finished or are you simply running out of time? Procrastinating students do it, they wait too long to start and they must turn in their work on time. It may be true for your
A Perspective About The Noise In Your Head
That noise that is rattling around in your head is obvious to you, but no one else really notices or cares. As people we often hope that someone will notice, and more importantly care. Ask someone why they were disappointed with their service and they’ll likely tell you that it was because no one seemed
