Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Stories Create Action When Action is Missing
“Once upon a time,” is a memory from childhood. It is how the child in you expects to open your mind for something really good. As adults we may discover, “Imagine if,” is just as powerful. Do your stories create action? Stuck or stalled organizations want action and often the only way to get more
Workplace Questions Are More Powerful
Many people want to make a statement. Shout it out, get it out, capture some attention. Have you ever considered that workplace questions are more powerful than statements? It is common that people will make a statement hoping to solicit some response. There are times when it is the quest for deeper understanding of an
People Centered Approaches Build Better Culture
What is the best leadership style? Will a people centered style will outshine other approaches? The contrasting views of leading are enormous. I am sometimes amazed at the pockets of people and businesses that are struggling with organizational culture. The struggle is often that so-called leaders, self-proclaimed leaders, inspire a culture focused more on self
Organizational Purpose is a Planned Path
Organizational purpose is the single most important aspect of getting to where you want to go. It is an expectation of leadership. Does everyone know your plan? Create buy-in for the change. Get everybody on-board. Rally the troops. One way to struggle is by not making the path clear. Another way is to state what
A Problem with Meeting Problems
There are a lot of reasons why meetings are held. Sometimes it is about ensuring a message is heard and understood. In other cases, it is about problem solving. Are meeting problems bringing you down? When you look to the task force, the committee, or the project management update there is a direct objective in
Generational Dignity, Is That What’s Missing?
The psychology of work has never been more important. Generational dignity suggests that workers on either end of the generational framework are feeling a lack of respect. Is this part of the missing link for generational harmony? In a strong economy with low unemployment numbers are there still workers? Some suggest that there are plenty
Cultural Deception and Why You Still Have a Chance
We often try to find a place to put the blame. It’s the economy, it is low unemployment numbers, or it is the younger generations. Cultural deception is problematic and it may be part of your struggle. It is easy to agree with or make assumptions that are consistent with what we wish is the
Workplace Quick Study and the Factor of Time
Have you ever been a workplace quick study? Have you witnessed fast-trackers, corner cutters, or a minion at work? Could any of these apply to you or someone you know? Successful workplace performance often depends on the metric. How is the performance measured? Is it a straight forward objective measurement such as sales revenue per
Is an Educational Illusion Stopping You?
It seems that there are always two sides. On one side people worry that they’re not enough and do nothing about it. And on the other, they never stop trying to prove their credibility. Are you suffering from an educational illusion? It is quite simple really. People make decisions about the reasons why. They decide
Why Conversation Starters Still Matter
Do you still use conversation starters? Do you have enough interest, time, and determination to own the launch of a discussion? Many people seek the pattern of ease instead of the pattern of meaningful. It isn’t new, it has been happening for two decades. It is the shift of convenience, the effectiveness of time, and
