Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Generation Google
Knowledge and information equal power. Solving problems or finding answers usually creates action and action generates results. When a traditional or baby boomer gets stuck where do they go or who do they turn to for answers? Depending on the scenario they may seek to find someone they believe has the answer, they make a
What’s New or What Sticks?
New is sometimes a code word for better and often we make the assumption that if it is new and better, or new and improved, it must be worthwhile. On the flip side of new and improved we may have failures (Example: New Coke), but that may be more the exception and certainly not the
Are You Focused?
When you are trying your best, working your hardest, and determined to achieve your goals you are focused. The opposite of focus may be distraction. Staying focused or distracted is really about your choice. When we lose the sale, come up short on the goal, or miss the deadline we can either focus on those
3 Generational Commonalities
What is more important our differences or commonalities? There is so much expression about how workforce generations are different; it might be refreshing to understand a little bit more about what they have in common. Have you ever thought about generational commonalities? Many people agree that there are challenges when reaching across the workforce generations
Commitment To Lead
Everyone knows that workplace leaders should be good role models. After all, you probably aren’t leading unless you can represent the appropriate model of culture, high performance, and excellence that you would expect from anyone on the team. Are you committed to leading? A commitment to taking the lead sounds like the right thing, and
Millennials, GenZ, and Soft Skills
Somebody once said, “You hire for hard skills and fire for soft skills.” Most people and organizations who have made the investment to hire, certainly don’t want to spend the time and money to replace an employee. Does the millennial and GenZ (Gen 9/11, iGen) population lack soft skills? Working Across Generations There seems to
Leadership Marathon
Step into the bowels of any workplace culture and you may find plenty of people seemingly armed with information ready to argue, complain, and describe the prominence of disrespect. We live in an information age, some argue information overload, but it is not the power of information itself that creates leadership, it is how that
Generational Learning
Working across the generational continuum has its fair share of challenges. Sometimes it feels like more people are just seeking a reason to avoid workplace synergy rather than create it, to find drama instead of eliminating it, and to focus on what doesn’t work instead of what does. When it feels like we just can’t
Taking The Lead On Tough Choices
People often wonder how to discover the key for success. They don’t always understand the discipline or the motivation involved. They second guess the purpose and the effort. They sometimes underestimate the commitment and the tenacity that is required. Most of your personal or professional growth will not come from luck, fate, or coincidence. When
Boomer Decisions, Millennial Decisions
Who makes better decisions? Are boomer decisions better, or is it millennial decisions? Talk to enough people about how decisions are made in their workplace and you’ll likely find someone who has a viewpoint different from the path typically chosen. While it might be common to find disagreement with courses of action handed down from
