Tag Archives: new

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never been done before

Never Been Done Before, That’s What You Need

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Everyone is forced to change. Some are willing, others are waiting and watching. Do you need to do something that has never been done before?

I’m not sure who deserves credit for this, but there is a saying, “You cannot just do things differently, you must do different things.”

Now is a great time to consider where you stand with different things.

A product built in your garage as a hobby may be cool, but if it never goes to market, it’s not a game changer.

The service model that sets higher expectations yet can’t be replicated as a system will likely implode.

Avoidance, from fear of failure or fear of success will limit what is different every time.

Where are you headed?

Never Been Done Before

Doing what hasn’t been done before requires something extra.

It’s creative, and it requires you and everyone involved to be on the hook. The energy behind it becomes contagious. It is valued, needed, and a game changer.

Trust and relationships will flourish with a game changer. You’ll make something happen.

People who join in near the beginning of the curve will benefit the most.

Those jumping in late will completely miss the power of the curve and may become a statistic for failure. Not because of lack of effort, energy, or ingenuity, but because, it’s been done before.

A starting question is, can you trust yourself?

Are you able to put a product or service to the test and succeed at doing something different?

Will you find your voice, your ideal customer, and possibly create a niche?

Is it different, or really just the same thing done differently?


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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Customer Service Habits

Why You Should Change Your Customer Service Habits

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Habits lead to traditions. Traditions become part of the culture.  Should you make room for some new customer service habits?

You probably have to clean out your closet before you can buy something new. When both hands are full you need to put something down and let it go before you can grab on to something new.

Do you have an old customer service habit that needs to be revised or replaced?

Customer Service Habits and Labels

Here are a few ways that we might label customer service habits:

Established. What is well established seems reasonable, but in a world of constant change the worst thing to do is to stay exactly the same.

Tried. Many times people have tried something new, only to discard it quickly and label it as not working. Just because it didn’t work then, doesn’t mean it won’t work now.

Old. Old habits are traditions and traditions may be the hardest to break. Traditions are good, but what if you can only have ten of them? Could one of them be replaced with something fresh, something new—should it?

Tested. Knowing what works is important. Passing the test is always critical. Did the test cover all possibilities? What has changed since the test?

Broken. Chances are good you have a habit that is broken. That doesn’t mean you’ve broke free, it means that the habit is not effective. Broken, weak, or useless means it should be discarded. Replace it with something new.

New Habits

The landscape of your service interactions are constantly changing. Certainly, you may have some fundamental values, policies, and procedures, but the interactions you have today may not still be effective tomorrow.

New doesn’t last very long. Some people see that as a problem, others see it as an opportunity. Tomorrow you’ll have a choice, some habits should stay for a while, others may need to be replaced.

There is an advantage to new, it gives you energy, something to talk about, something to promote.

People always ask, “What’s new?”

Will you have something to say?


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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What’s New or What Sticks?

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New is sometimes a code word for better and often we make the assumption that if it is new and better, or new and improved, it must be worthwhile. On the flip side of new and improved we may have failures (Example: New Coke), but that may be more the exception and certainly not the rule.


New might also be associated with thrilling. Ride the roller coaster, see the concert, or meet a celebrity and we might be thrilled, but after some time and enough exposure the thrill seems to diminish. The same may be true with first dates, a new job, and fast red sports cars. When we initially encounter them they are thrilling, but after some time, not so much.

Trying something new, different, or thrilling may be an attention grabber and initially boost interest which is great, but doing something that sticks provides long-term value.

Create something new, make it stick.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and coach that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is the author of the newly released book, Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at DennisEGilbert.com or by calling +1 646.546.5553.

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