Tag Archives: growth

  • 0
learning commitment

Learning Commitment Changes Your Job

Tags : 

Commitment means commitment. It isn’t about a half-hearted approach. Having a learning commitment is often visible, and it’s always a game-changer.

Many small businesses start from a hobby, an interest, and lots of initiative. Some of those small businesses will grow very large, some not as much.

There are two reasons for the differences between small and large. The first is that the owner may not want to grow it big, and the second reason is that something gets lost in the commitment.

Although on a smaller scale, workplace employees have similar outcomes. Employees that are really committed to the mission often rise above the rest. Those approaching their work half-heartedly, not so much.

Many employees suggest that they are committed. Is that suggestion visible?

Learning Commitment

Spotting commitment really isn’t that difficult.

Committed employees study.

They study the actions and behaviors of role models. They also encourage and desire training, they study written materials, watch videos, read books, attend conferences, and are always committed to learning.

Change is an obstacle or a blessing. A hurdle to jump or an opportunity to capture.

Someone who is coasting backs away from obstacles and hurdles. The energy commitment is lacking, the drive towards creating more success doesn’t really matter.

If they’re on the clock, the clock continues to click and they are satisfied with that.

They are content and complacent.

Having a learning commitment is a game-changer. Each successive learning experience is a win. It’s a win for the organization and it’s a win for the employee.

You can always identify who’s committed.

They’re uncomfortable with coasting.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • 0
serving everyone

Serving Everyone May Take Away Value

Tags : 

Does your business pride itself on serving everyone? Does the quest for more numbers flatten your value, or grow it?

Most businesses or organizations have a specific market. A segment, a group, a commonality that allows them to provide value to a piece of the pie, but not the whole pie.

Yet, it is often commonplace that people work really hard to accommodate the needs of everyone.

This has a price. The price is often that in the attempt to serve everyone they aren’t really great at serving anyone.

One user on the network, is just another user. Another product on display in Amazon’s website, just another potential source of revenue.

This may be true at the hospital, just another patient. It’s often true at the Pizza shop, the grocery store, and with your electric service provider.

Many of these service offerings don’t really make a big investment in you. They make and investment in the numbers. Yes, you may be one of them, but that’s it, just a number.

Serving Everyone

Some of the best service providers are building it with you which is not exactly the same as building it for you. Building it for you often scales to building for the number. It is the effect of the enterprise and the economies of scale.

Emerging software companies often start by building it with you. They are interested in your needs, the features you love, and the bugs that you discover.

The successful program starts to shift as the economy of the enterprise grows. They start building it for you. It is the attraction of the product, the marketing hype, and for the end-user, it’s a quest to remain part of the group.

Once they fought for you, now they fight to use you as a number in their game.

It is a similar concept for getting something for free. Sign up for the free webinar, the chance to win, or the no-cost obligation. If you aren’t paying you are not the customer, you are part of the marketing team. The goal is more numbers.

High value comes from those who are building it with you. The stakes are different and so are the outcomes.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • -
leveling up

Leveling Up Is What You Really Want

Tags : 

Do you see lazy effort among your colleagues? Have businesses you once favored declined in quality or offerings? Leveling up may be what most people are looking for, yet it is often different from what is received.

I love the pizza shop around the corner but every pizza they make seems really different. Some are great, others not so much.

Do you like our logo? We paid the best graphic design firm in the city big bucks yet it feels like something a four-year-old might whip up.

We went to the most prominent kitchen remodeler in the area. Look at our countertops, they aren’t even level.

Does the customer service you experience ever shift to the lowest possible delivery? Does it feel like you’re receiving the quality of work that is just barely enough to get by without a complaint?

It happens to the restaurant, the car repair shop, and even the local hardware store. Some remain in business for decades or more, and others seem more like a flash in the pan.

There is a fine balance between constructive feedback and critical criticism. The recipient always gets to decide what to ignore and what to change. When you are convinced that the feedback you receive doesn’t matter, it may be time to reassess the direction you are heading.

Leveling Up

The moment an employee or the entire business decides things are absolutely perfect and that they shouldn’t change a thing is likely the same moment that things start to decline.

When corrective actions, different tastes, quality, quantity, and colorful options stop. The business hasn’t only stalled, it’s now in decline.

It is relevant for your job or career.

It is relevant for your favorite restaurant across town.

Even at the barbershop, the fitness center, and the book store. The business of leveling up is the difference-maker.

Coasting means you’re moving, but for how long?

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • -
customers leave

When Customers Leave and Nobody Asks Why

Tags : 

What happens when customers leave? Does anyone notice, or only when it is far too late?

People sometimes call it growing pains. The pain an organization experiences as they’ve shifted from a very small operation to a much larger one.

It happens to restaurants. The fantastic mom and pop add on to their existing operation or buys an additional location to set up shop.

The concept is, more is better. More room, more customers, and more financial reward.

Often these measures crash and burn.

Watching the Store

It is true for many operations in many sectors, from manufacturing to banking, and from a landscaping contractor to the automobile repair shop.

When the business is small, those in charge notice everything that is happening. From the first customer to the one most recently served. If something goes wrong, responsible persons can fix it.

As the business grows, people are added, levels get deeper, and the resources are present but are likely underutilized.

There is a shift in focus.

When Customers Leave

The priorities shift. They shift from the job of satisfying the customer, to the job of satisfying the boss.

There are meetings to attend, policies to make, and metrics to measure.

Proving what is happening, or not, becomes a backroom deal. The front-line is happening, but only the front-line is aware of what is truly working and what is coming up short.

What is likely worse is that the quest for information often rewards good news over the bad. Bad news isn’t appreciated and the tough feedback is rejected. Messengers are punished and good news bearers receive more appreciation.

The metric of new customers, orders taken, and revenue gained is only part of the picture.

Become the customer and measure the experience.

Lose sight of your customers and they’ll lose sight of you.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • -
personal growth

Personal Growth Is Your Ticket To Workplace Success

Tags : 

Many people talk about personal growth. Likely, more than eighty percent of those discussing it stick with it long enough to make a significant change.

A lack of luck is often to blame. Yet, most people experience luck often. In reality, how you manage luck, good or bad, will make the biggest difference long-term.

Considering short-run management versus long-run change, are you able to balance both?

Plenty of short-run decisions have an impact on long-run change.

A bowl of ice cream on Saturday evening may feel good while satisfying the short-run. A bowl of ice cream every evening may have some impact on long-run weight management.

When you break it all down, nearly everything you do and the associated outcomes are predictors of what happens long-term.

Personal Growth

Most executives don’t start at the top.

A great car mechanic wasn’t born that way.

The fittest athlete didn’t get fit by laying on the couch all day, every day.

Your level of personal growth seldom just happens. It is a collection across time. A collection of little or nothing never gets very big. Yet a little bit collected often starts to add up.

A picture of a tree in the park, the one in the courtyard at your workplace, or outside your kitchen window. One taken now and one taken five years ago. Things have changed, yet you barely noticed.

Every tiny piece. Every bit of information. Successes, learning opportunities, and even every calorie burnt versus calorie consumed.

One nugget at a time, adding up across days, weeks, months, and years. That is the path to achieving more.

Many people like to focus on salary or money.

Your success isn’t always about what you get paid along the way. What you get paid for it may be stark in comparison to what you become for it.

Bit by bit, drop by drop, season after season, adding a little more across time is the surest way to achieve more.

Growth isn’t an accident.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • -
story change

How Will Your Story Change? Should It?

Tags : 

Sometimes, but not always, change is about choice. Decisions you make or actions you take have a way of changing things or keeping you stuck. Will your story change?

Whether it is the end of a year, a decade, or just the end of a current path that you are on, your story is your creation.

Future Connected to Choice

The recognition of choice is often hard to comprehend. As people we often tend to blame people, circumstances, or even the economy. While there may be some truth in all of those, we still have direct involvement through our choice.

When we dig a little deeper, we even make choices about our happiness, sadness, and the energy spent (or wasted) on either.

The stories that we repetitively tell ourselves will condition the choices we make next.

I could never do that job.

The client screwed me on the deal.

Jane got the promotion because she kisses up to the boss.

The story that you allow to play out for your future is connected to the decisions you will make because of your mindset.

Story Change

Do you want your story to change?

Thinking about a potential change and making a change are completely different things. Many people think about shoving a donut in their mouth because of the high caloric content, yet, it doesn’t stop them.

If your story is going to change it is going to be because of your choices, actions, and behaviors.

Knowing isn’t doing. Doing is doing.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • -
energized action

Energized Action and Learning Something New

Tags : 

It isn’t always about what we know. Often it is more about what we do with what we know. Do you have energized action?

We hear about it before the meeting, the workshop, or the conference breakout session.

I’m not attending because I already know that stuff.

That’s about as basic as it comes, I’m going to a different session.

These meetings are so boring, we always talk about the same stuff.

There is a difference between knowing and action. How you react to opportunities will often depend on how you look at them.

Open to Opportunity

Many people stop listening, often before they even start listening.

There are the stereotypes, biases, and the “set ways” that often keep people from learning more.

Our mindset and how we approach opportunities with differences depends on what happens next. What happens next is your action.

A coffee shop owner may have different business experience from the clock shop owner. One business author writes about finance, the other about marketing. The YouTuber gets a million hits from the skateboard event, another from an artistic display of human generosity.

Energized Action

When we block out new or different information, we set limits. We shelter and close the frame on our design. Having a frame can help us digest new or large volumes of information but never adjusting the frame will limit future outcomes.

Energized action comes from the willingness to adjust the frame. It comes from exploration, risk, and a propensity to see opportunity in differences.

You may feel like you already know it all. You may feel that you’ve mastered the craft. Yet, you may be surprised how things look through a different lens.

You want your next opportunity? You want energized action?

Give opportunity a chance.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • -
professional growth

Professional Growth Begins With Trust

Tags : 

Are you seeking professional growth? Does it surprise you that trust matters for growth?

Consider the small business CEO. He or she has a knack for doing many things. It is not uncommon that this knack is exactly what derails growth.

Sure, the business entity will grow to a point, yet when the responsibility and accountable don’t scale everything will stop and start with the CEO. In the absence, or unavailability of the CEO, nothing starts or finishes.

Workplace Roles and Careers

The same is true for the supervisor or manager. If the working supervisor decides it is easier to do it herself rather than train someone else, boom things fail to start or finish.

That eager board person on the non-profit board, you know the one, she raises her hand for all the volunteer assignments. Nothing starts and nothing finishes.

One person shows are hard to scale. In fact, more than hard, it is nearly impossible. Sure, there may be some scaling but only to a point, then nothing starts and nothing finishes.

Professional Growth

Professional growth starts with trust. When you discover that you can let go and trust another person with the assignment new growth begins.

It doesn’t begin just because you asked. It begins because you stopped, even for just a moment, you stopped being tactical and started being more strategic.

Tactics matter and they are how we execute the strategy. Yet, they can never become the strategy or there won’t be any growth.

Your growth begins with giving trust to others and then maintaining accountability for the quality, accuracy, and completeness of the work.

No trust, no growth, every time.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • -
being average

The Frustration of Being Average

Tags : 

Are you planning to excel in your career? Is being average the norm? By definition most people would fall into the average bracket.

It seems funny to me how controversial the subject of being average can be. I’ve had people unsubscribe and delete me from social media because they didn’t like a discussion about being average. It’s true.

Is it okay to be average? Certainly, but if my work was geared to just becoming average there wouldn’t really be much work to be done. My business depends on people who are working for something more.

Being Average?

When you consider the definition of average, you have to think about the middle. In manufacturing, if you build to spec, you are really building to the middle. In any service sector, most of your transactions are probably average.

This is a simple concept, because what falls below spec or is less than spec is poor quality, and once in a while if we stretch, we can go beyond average.

Most organizations are actually trying to hire for average. They look for what they define as “best fit.” Best fit is really about being average. Lousy work and you fall below, exceptional work and there isn’t enough room for you. At least, that is how things seem to shake out.

Frustration of Average

The argument for average is that we need certain levels achievement, but not so much achievement that you blow away the spec.

For most careers then, the goal of excelling in your work is counter intuitive. That is, unless there is room for advancement.

This is one of the cultural frustrations for the organization. It is what causes work in motion to slow down. It causes quality to be only about good enough, not about as good as it could be.

Sometimes we have to look beyond best fit. Yet, that is a risk that many choose not to take.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • -
something new

Try Something New, That’s Learning!

Tags : 

Are you interested to try something new? Are you the first one to taste the unknown dish at the picnic or try the unknown from the menu?

At the dinner event hors d’oeuvres are often served. The well-trained staff will likely explain the dish, the teenage volunteer will just hold it out in your space to see if you’ll take the plunge.

Fresh seafood in North Dakota may be risky, but the beef is probably a safe bet.

Exploration helps us learn. It may also be known as research.

Learning Moments

Many people will learn from mistakes. Yet sometimes they keep doing the same thing over and over. The fear of the unknown seems greater than the risk of the consequences of bad moves.

It may feel like there is safety in the known. Other times, the last thing we want is the known.

Hiring managers often have a choice between internal candidates and external candidates. It is common that they know the knowledge, skills, and abilities of the internal possibilities. Yet they are more interested to risk an outsider who they’ve spent an hour or two with during an interview.

When it comes to change, we often want safety.

Very few people are convinced that when they jump, the net will appear.

Something New

It is risk that we may evaluate incorrectly.

At the meeting, the risk of speaking up seems more threatening than the risk of watching the team make another wrong turn. You can help, or offer alternatives, but you may retreat to a place of safety.

Fear of separation may be a root cause, which then leads to action anxiety and ultimately negative fantasies. You assess the situation and become convinced that the worst outcome will result. It’s too risky.

Trying something new may be the exact thing that is holding you back.

Don’t make the same mistakes over and over. Give up some safety for calculated risk.

That’s how we learn.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


Search This Website

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Upcoming Public Events

  1. Management and Leadership Certificate (Virtual Training)

    March 9 @ 9:00 am - 12:00 pm
  2. LHU Leadership Institute Certificate (Virtual Training)

    March 11 @ 9:00 am - 12:00 pm
  3. Webinar : Creating a Motivational Climate

    March 30 @ 9:00 am - 11:00 am

Blog (Filter) Categories

Follow me on Twitter

Assessment Services and Tools

Strategic, Competency, or Needs Assessments, DiSC Assessments, 360 Feedback, and more. Learn more