Tag Archives: complacency

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workplace complacency

Workplace Coasting Is a Downhill Slide

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Is workplace coasting dangerous? It definitely may be a downhill slide.

Statistics show us that motivation and engagement drop drastically after the first six months on the job. That slide continues until about year six, seven, or eight, when somewhat surprisingly things start to pick up.

Of course, it is a stat, and not applicable to everyone.

Caught in a Trap

There is a trap. A trap connected to comfort and complacency.

Eventually, many people find themselves just trying to make it through each day. They show up, get some stuff done, and coast.

Certainly, they don’t always recognize that they are coasting. Their belief often is that they are making appropriate contributions. They insist they are committed and working hard.

In some ways, they might be. Yet, in other ways, they may really be coasting.

Workplace Coasting

Stretch a conversation about commitment and complacency far enough and you’ll find people who insist that their continued commitment outweighs any coasting.

I come in fifteen minutes early every day so I also leave fifteen minutes early.

What’s in the break room for breakfast? I’m hungry this morning?

Let’s find a conference to go to. I need a few days out of the office.

Harmless norms? Harmless, yes, in simple terms they probably are. Norms, I’m not so certain.

Nothing wrong with some flex scheduling, yet, often the flex becomes more favorable to the employee instead of the business.

Breakfast, as a general rule, should be consumed before the start of your work shift. Not used as an excuse to stall on the work that awaits you.

Conferences largely should be about employee or business development. Not a mini-vacation on the company dime.

These may all be considered forms of coasting. Just cruising along. Getting by.

Coasters Surprise

Often coasting is met with a surprise. The company is bought, sold, or now under new management. Jobs are changing. People are being rearranged. Perhaps a time of growth, or worse, a time of decline.

This is when coasters get burned.

While they were coasting others continued to peddle.

Life or careers don’t always seem fair.

Keeping peddling because coasting will only take you downhill.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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workplace confidence

Workplace Confidence and the Reality Shared

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After some time, you get confidently comfortable with your job and skills. Is workplace confidence distracting you from doing your best work?

There is often a discussion about over-confident in comparison with being under-confident.

Confidence is Good, Right?

People often size up a lack of confidence and believe that more confidence should be gained. A good idea.

On the other end of the continuum people are working with limited stress or worry about their performance. The belief is, “I know everything I need to know.” They start each day by just gently flowing into their work.

If asked, they’ll suggest that they are doing their best. Giving what they can give and that they are devoted and loyal employees.

What if the impression of doing your best isn’t really your best?

What if you are holding back a little? Perhaps you are saving some energy for your run at lunch time. Maybe you have a painting project at home and you’re distracting about finishing it before the in-laws visit next week.

It goes deeper sometimes.

What if you consider that if you really gave it your all today, and succeeded, that you’ll have to put out that kind of work every day. Better hold back a little.

Workplace Confidence

One thing that everyone in the workplace shares is the reality that on many days they are operating at something less than one-hundred percent.

Initially, you’ll challenge that notion. Upon deeper inspection you may agree that it is true.

It is rooted in our level of confidence and comfort. Total confidence may mean that there is more left in the tank. More room for learning, growing, or helping someone else succeed.

As humans our nature is to leave a little in the tank.

We’re saving it for when it really matters.

Maybe today is one of those days.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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Customer Sales Funnel

Customer Sales Funnel Feels Easy

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Many people make their living in sales. Often those who are not in a sales profession don’t realize how much they sell. I don’t mean quantity, I mean the activity of selling. Do you understand the customer sales funnel?

A sales funnel, also sometimes known as the sales pipeline is jargon for having many opportunities that eventually result in a closed sale. People are always selling. They may be selling their ideas, their thoughts, or an alternative direction.

Large Funnels

For everyone, sales professional or not, having a large funnel or an overflowing pipeline often feels good but it may also be deceptive.

Have some of my M&M’s, I have a five-pound bag.

My apple tree is loaded, stop by and pick some.

We just lost that sale, but no worries there are hundreds more in the pipeline.

Abundance and Complacency

Abundance may cause comfort, and with comfort comes complacency.

What is often not realized or forgotten is the scarcity of abundance. Having a sense of urgency or the realization that the funnel is nearly empty is much more productive.

The customers that you’ve talked to, the ones who have expressed interest, the quote, the sale coming next week, or the special of the month are not guaranteed. A big pipeline, the large funnel, signals that things are coming, until they don’t.

The pipeline is dry.

My funnel is nearly empty.

How do I get more sales?

Customer Sales Funnel

When you have many ideas, it seems like the possibilities are endless, so there is no need to spend energy on ideas. When your email inbox is loaded with new messages, your telephone always buzzing, and people seeking what you have your chance for complacency are much higher.

Five pounds of M&M’s are many, share some, and a loaded apple tree is a great problem, give some away.

Assuming things will always be this easy is a mistake you don’t want to make.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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