Tag Archives: scale

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new sheriff

New Sheriff, What Happens When You Get One?

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There is a new sheriff in town and now what will you do? Of course, this is a metaphorical expression. What happens when you get a new boss or what happens when your client hires a new buyer?

People adapt. We’re a species who has survived because of adaptation. We adapt to change, to the situation, or sometimes to survive.

Start a new job, and you’ll likely adapt. Get a new boss, and you’ll likely adapt. When your long-term customer retires or moves on, you’ll have to adapt.

Is it really that simple?

Small Business Scale

Many small businesses fail when they attempt to scale. The very small company might accel in a very small marketplace but when they try to expand, the world seems to collapse around them.

The same is true for your workplace culture, the lingo, buzzwords, and ways of doing things. It might work really well within the small environment, but expansion or new company ownership might be devastating

When you’ve adapted to what the boss wants, how she likes the information, or how he expects the behavior, you’ve survived. You know the routine and can perform it with or without a drum roll.

Does it scale?

The small restaurant with seating for a few struggles when they increase the seating to 50, or 100 people. Same food, but something has changed.

Not everything scales by keeping the product or service exactly the same.

It is true for your performance on the job and its true for the small business enterprise.

New Sheriff

Have you encountered a new sheriff?

The trick is not always doing the exact same thing in the exact same style or with exactly the same product.

If your boss changes you may need to do something different. If the company you’ve done business with for years gets a new buyer, you may need to do something different.

Whether you’re trying to scale or navigate something new, something different might be exactly what you need.

The assumption of, it worked here, now make it scale, isn’t always the answer.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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Employee development

Employee Development While The Pendulum Swings

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A refusal of the offer is not the same as rejection. It is common that small businesses and some larger ones too, will refuse the offer or opportunity for employee training. Is employee development important for your organization?

Behind the scenes, quietly, the label is sweatshop. The organization that believes employees are a tool, and only a tool. They are a tool to push the button, drill the hole, and fill the box. Jobs like that still exist, but largely, they are rapidly being replaced by robotics.


Most for-profit organizations are attempting to scale. They are trying to maximize value, ROI, and increase sales. The most fundamental underlying principle of scaling in a service economy driven by technology is, building knowledge.

General Managers, Presidents, and CEO’s alike have suggested to me that they don’t have time for training. The messages spreads, it goes to Human Resources, Engineering, and front line teams. The knowledge gain stops, stalls, and the organization temporarily stabilizes, right before the pendulum starts a backward swing.

Questions Drive Direction

Not so long ago a G.M. stated a rhetorical question, “When you have a chance to ship product and fulfill orders, or sit in training, what are you going to do?”

Perhaps we need to look at it through a different lens, with different questions.

  • How did you become the G.M.? (Not sarcasm, sincerity.)
  • What mattered most for you to become a supervisor, manager, or business owner?
  • Who will you promote or seek to help advance the organization?

The questions are the tricky part because they answers will illustrate the future of the organization. Will the organization scale, or will it become another statistic of stop, stall, and temporarily stabilize?

Employee Development

Nothing will help the organization scale faster than employee development. Knowledge gain for those who seek it will guarantee a better future.

Information and knowledge are spreading more rapidly and easier than ever before. Perhaps the best part of all is that developed employees create other developed employees. Standards for work performance rise and so does the quality, customer service, and sales.

Employee development ensures that reputation, loyalty, and job satisfaction continue to rise. People on the outside want in and those on the inside want to stay.

Momentum is a hard thing to start, but it is also a hard thing to stop. Which way is the pendulum moving?


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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