Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Recognizing Options On The Way To High Performance
What are your habits when it comes to workplace performance? Are you good at recognizing options, or do you follow the way it has always been done? When you are trying to delight the customer, impress the boss, or simply check the box on your to-do list, do you consider the options? A customer in
Workplace Multitasking is a Myth
Many people believe that they are multitaskers. That they can do two, three, or more things at once. Is workplace multitasking a myth? You can talk while you walk. You might listen to the radio or a podcast while driving in your car. Some people sing while taking a shower, or brush their teeth while
Positive Language is a Different Story
Are you choosing positive language? If so, has it made a difference? Have you had to change your language to change your outcomes? Did that work? When you don’t know what else to say, what do you bring up? Of course, the answer is easy. You bring up the weather. I’m sick of this rain.
Relentless Focus, Will It Make a Difference
Are you in pursuit of something special? Is it something that will make a long-term impact or is it more of a flash in the pan? Relentless focus may be the difference between a quick flash and lasting impact. You can be a special guest at the baseball game and maybe even throw out the
Small Fires and Your Workplace Success
Managing small fires is much easier than dealing with a full-blown blaze. What are your habits for the metaphorical, workplace fire management? Managers are often in place to solve problems. They’re also in place to execute strategy. Which activity consumes the most of your time? Fixing a problem sooner, when it is smaller, seems to
Priority Strategy, What Is Next For You?
Do you have a priority strategy? A strategy that helps you decide what to do next? What is most important, urgent, or has the squeakiest wheel? If you’re on a road trip, and you need a break for rest or for food, you might as well get gas too. At the grocery store for bread
Changed Meetings, How They Affect Outcomes
Do you want to get on a call with someone? Do you just ring their phone or do you schedule a time? What happens with workplace meetings? Have you been the victim of changed meetings? Time is valuable to everyone. Is your time more valuable when compared with someone else? If you started your day
Workplace Obstacles, You Decide How You’ll Navigate
What do you do when you encounter workplace obstacles? Did you ever wonder why they are there in the first place? When someone needs to drive a forklift truck through the warehouse or stock yard, does the business purposely place obstacles in the route? If you’re hired to write code for a new specialty software
Mechanized Jobs, Are They In Your Workplace?
Have you been striving for mechanized jobs? Is that the game plan for the future of your work? People often mention the self-checkouts at the grocery or superstore. People might joke about the absence of the grocery bagger, once popular in suburban supermarkets in the 1970s or 1980s. Some jobs may be nearly extinct. Is
Communication Experiences, Doc Holliday Changed Mine
Everyone has communication experiences. Recognizing how individual experiences affect conversation clarity can make a significant difference in the workplace and in life. A number of months ago my nephew sent me a text message, “I got a new whip.” I thought, what the heck? What does he mean a new whip? Moments later a picture
