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career choices

Career Choices and Navigating the Unexpected

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Largely, the decisions we make and the choices we see are based on our expectations. Are there other options? What are your career choices? What will you do when you, or an unfavorable circumstance, signals it is time for something different? Career Choices Career choices often don’t feel like they are our own. Very early,

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workplace change

Workplace Change and Remembering the People

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Has your workplace decided to shift direction, pivot, or use new technology? Have you changed machines, relocated, upsized, or downsized? Have you been bought by another entity? Never forget that workplace change involves people. Since I officially entered the workspace at the age of seventeen, I’ve been around more than a few decades. I’ve seen

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showing up

Showing Up Seems To Make Sense

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There are many stories out there about the effects of low unemployment numbers. Some doubt the validity of the numbers, some suggest they can’t find anyone to hire. Others are just thankful that employees are showing up for work. I want to ask, “Is that the best we can do?” If our expectation as an

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workplace narrative

Workplace Narrative, What Story Will You Share?

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Ask anyone about their problems and you’ll probably be engaging in a long discussion. Do you have a workplace narrative? What is it? Is it positive or more of a dramatic drudgery? As a coach, I hear a lot of stories. Many of them are unhappy. They expose an undesirable narrative and leave a path

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generation alpha

Who is Generation Alpha? Gen Z Gets Framed.

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Much of the talk is still about millennials. Millennials this, and millennials that, but much of the chatter is often misidentified. Unknowingly, they’re often talking about Gen Z. Now trends are emerging to define the next generation, generation Alpha. It seems like just yesterday, but in 2008, I published some of my first work related

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trendy customer service

The High Price of Trendy Customer Service

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Ask about a good customer service experience and people may cite Zappos, Amazon, or Disney. Are following the trends of others the best path? Are you caught up in trendy customer service? It seems to make sense. In life, much of what we do we learn by watching, listening, and getting hands on. Then we

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backup plan

What Is Your Backup Plan? Do You Have One?

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Is it smart to have a backup plan? Is there a plan B, or does a plan B set you up for failure with plan A? Some motivational experts and gurus will suggest that you shouldn’t have a backup plan. They’ll tell you that any thought put into a backup plan means that you are

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customer journey

The Friction of the Customer Journey

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Gaining traction is desirable. Inspire connections, build the brand, and grow revenue and profit. Yet, there may be another force associated with traction, friction. Are you reducing the friction of the customer journey? Creating a password that is more than nine characters, includes a special symbol, at least one capital, one number, and uses no

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being honest

Being Honest with Workplace Honesty

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Ask people if they trust their gut, and most will tell you that they do. Ask people if they are being honest and you’ll likely get an affirmative answer. How does anyone really know for sure? We are built to perceive and judge. We assess our environment, we listen, we watch. Call it evolution or

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making connections

Making Connections in the Connection Economy

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Many have labeled our current economic climate as a connection economy. Considering that is a fair label, are you making connections? So often we are focused on the product, the service, or other tangible aspects of our business. Build the best product. Have the best quality. Deliver the best service. We do it in our

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