Tag Archives: hearing

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good listening

Good Listening Requires Great Effort

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As a general rule everyone can be a good listener. Good listening is not an instinctive process, rather it is a developed skill that requires great effort.

It is funny, observations of workplaces struggling with communication challenges. The first thing they often do is attempt to have more communication.

Meetings increase in size and number of occurrences. Email lists grow, making sure everyone is copied. Time spent communicating increases but does the effectiveness?

We use the words hearing and listening synonymously. Yet, they really are not the same thing.

Assuming no disabilities, we hear sounds, noises, and people. Hearing is an instinctual process. Good listening is a developed skill.

Good Listening

Many people are lazy listeners. It is probably safe to say that most people are lazy listeners. We listen only to what we want, things that require little effort, or things we find enjoyable.

Everything else, it gets tuned out.

In the workplace, many people have already decided it is not worth the effort. Someone is complaining, someone else is blaming, and the boss, well, he or she is just micromanaging. Tuned out.

Great listening comes from high energy people. It is sparked by interest, sometimes fear, and always takes effort.

Great Effort

Effort to sort the information, qualify it appropriately, comprehend, remove bias, stereotyping, and other filters. When our emotions get activated it can enhance our listening or have us applying filters that mean we absorb the communication different from its intention.

It is not impossible to be a great communicator. It is not impossible to be a great listener.

Are you committed enough to put in the effort? Do you care enough?

More communication isn’t always the answer. In fact, it often makes things worse.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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redundancy impact

Redundancy Impact, Saying It Twice As Much

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Have you heard it all before? Are you suffering from redundancy impact? Does hearing it more than once have a deeper impact or is it weakening your communication?

It seems commonplace today. We get a marketing promotion email and we expect more to follow. We listen intently in the meeting and we keep hearing the same message. Is this a failure or exactly what we need?

Communication Repeats

Our business communications are cluttered with repeats. The habits we form are based largely on browse and scan. We believe we filter more effectively by just taking in tiny bits of information and labeling it as interesting, understood, and categorized. Otherwise, it is not heard.

Some people may be in love with the verbiage. It gives them confidence and satisfaction in repeating it over and over again. It does seem that redundancy has some form of impact, but what is it?

One problem area of redundancy is that many people, those who heard you the first time start to tune it out. It is Charlie Brown’s teacher, a mumble most won’t understand. More importantly, they decide they don’t care to understand.

Redundancy Impact

What is most important today probably needs to be said more than once. People expect it. People only half listen the first time or two, because they are too busy being distracted by something else. Chances are good things aren’t registering on the first pass.

All the clutter that we face is not necessarily the fault of the speaker, or of the listener, but a dynamic that has evolved in World full of constant noise.

Among all the noise, we may have to wonder what we are missing. Is our filter too fine or too loose?

Redundancy impact may feel costly, but it is likely much less expensive when compared with the price of not being heard at all.

There are some things that are worth saying more than once, and certainly those that are valuable enough to hear again.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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