Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
Broadcasting your message might be one of the first steps in marketing or advertising. Often the concept is to make it louder, larger, or increasing the possibility for more listeners or viewers. Does this work? The best answer is probably, sometimes. There is the law of numbers. If you are a popular television host you
Read MoreIs part of your job to solve problems? There is a good chance that it is, in fact, it may be the exact reason your business exists. Problem solving tactics are part of the process. It is commonplace for people to wish for a life (or career) without problems. Yet, that may be exactly why
Read MoreAre you telling drama stories? Do you recognize when you are doing it? Likely, a story isn’t a story until you add a little drama. Painting the picture might be drama. Exaggerating the moment with body language, sounds, or using props might add a little drama. Comedians get greater impact and connection by animating the
Read MoreDo you have a strategic plan? Are you really just pushing through each moment of each day by responding to situations with tactical approaches? In the workplace, tactics sometimes become a form of organizational firefighting. Whatever the emergency is, people jump in to solve the problem. Jumping in to solve the problem is important, it
Read MoreDo you know any brave leaders? In the workplace people are often confronted with choices. Choices for behavior that will condition what happens next. While many people seek success by merit, much of your success is created by navigation. Certainly, you need to have the knowledge, skills, and abilities to perform but you should never
Read MoreHave you ever tried to convince someone to see it your way but you just can’t quite pull it off? Personal experiences are more powerful than chit-chat which is precisely why you must create an experiential experience. Many businesses want change. They want to increase sales, improve efficiencies and build a dynamic culture that will
Read MoreAre you ready to work? What about being ready to learn, contribute, or go the extra mile? Project work may be exactly what you need to create more success. We might call work, work, but project work has a slightly different feeling. Thinking of work in terms of a project assumes that there is a
Read MoreHow much time or effort do you spend finding truth? Is truth really about facts or is it more about belief? In religion, many people insist that they are stating facts, yet they actually may be stating beliefs. Scientific research is sometimes based on belief. You might examine it statistically. Is it a null hypothesis?
Read MoreDo you have some urgent problems in your workplace? Maybe you haven’t started your day yet, or maybe you’re starting your day earlier than the most and haven’t encountered any, yet? Ask a group of managers if they ever feel like they spend most of their time fighting fires and you’ll likely have a lot
Read MoreFew people plan for navigating errors or setbacks, should you? Is that what some people call a plan B? Mistakes happen, at least sometimes. The recent launch by Virgin Galactic propelled its founder Richard Branson into space. What were the errors? Did no errors occur? Preparedness accounts for much of the success that we witness.
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