Tag Archives: integrity

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digital age stereotypes

Digital Age Stereotypes and The Challenge for Integrity

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How do you manage cold calls? Do you take them? Ever? Do you know who is on the other end of the call? What is the opportunity cost? Have digital age stereotypes contributed the challenge of sales or integrity?

Recently, I spoke with a client about the aspect of selling consulting or training services through cold calling. We chuckled a bit about how things have changed across the years. Things are much different now.

Digital Age Stereotypes

Once upon a time there wasn’t caller ID, there wasn’t voicemail, and it seemed like there was more time to politely address callers. Any caller.

Today it is the agony, I believe, that keeps us away from answering cold calls. The agony of trained callers who are not permitted to accept “No,” as an answer. They just keep pushing, and so it is easier to avoid the call.

It’s a stereotype. “All callers we don’t know are pushy sales people.”

Challenge for Integrity

Put up a website, create an eBay store, or sell on Amazon. There are basically not any rules of engagement or integrity.

If the website looks decent, and the content is compelling, we may buy. If the picture of the eBay item looks reasonable and there is evidence of a “good seller” we may place a bid.

Amazon is selling lots of product that never makes it to a retail shelf. We can argue that is good. It means more opportunity.

We can also argue that it is bad because what is being sold may be junk.

Social media channels are broadcasting get rich quick schemes, work from home and make easy money, or try this new diet with our eight-week meal plan.

Integrity and Risk

Digital age stereotypes have extended our feeling of risk.

It is true for the job seekers (and employers) who find themselves buried in the pool of thousands of candidates. It is true for the unknown caller, and it is true for the online shopper.

Remember, it may be a new age, but your integrity at every level still matters. Build a good brand.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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3 Leadership Traits For Every Generation

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If you believe great leaders are made, and not born, then you probably would also quickly agree that leadership is about choice. Choice would include a decision to constantly hone and develop your knowledge, skills, and abilities to demonstrate a greater leadership presence. While there are many skills that exemplify leadership and while in practice a very broad skillset may be necessary to tackle the demands of being a high performing leader, there are at least three that are universal for any leader of any workplace generation.

Visionary employee thinking of development

Integrity. People who are serious about high performance know that a lack of integrity at any level can quickly derail success. Like ethics some definitions of integrity may be subjective, but individuals who fail to connect with a like mindset for integrity will be less likely to engage and stay committed to future efforts.

Honesty. Can you trust someone who is dishonest? Trust is the lifeblood of any organized effort. Fear may sometimes (inappropriately) temporarily overcome all obstacles but most group efforts will fall short of expectations when there is a lack of trust. Often the root cause of mistrust can be directly linked to dishonesty.

Communication. You cannot lead without effective communication. Keep in mind that even the most effective communicator will face difficulty if they do not have integrity and they are dishonest. Remember that communication is not always the spoken or written word; it is sometimes gestures, actions, or even attitude that makes a statement.

Regardless of the workplace generation you represent or the breadth of generations you may be responsible to lead, having a solid skillset and constantly honing your craft as a leader will be critical for continued success.

Make the right choice. Decide to lead.


Dennis E. Gilbert is a business consultant, speaker, and coach that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is the author of the newly released book, Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at DennisEGilbert.com or by calling +1 646.546.5553.

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