Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Everyday people go off to work, they get in their car, get on a train, a bus, or even an airplane. They work hard, for some it is a labor of love, for others merely a source of income. People find happiness, disappointment, let downs, and sometimes breakdowns. As years go by people sometimes wonder
Get Started
You have the motivation Monday crowd and the opposite. You have the days you are energized and feel good about your work and the days that you don’t. Some people wonder what is missing, others believe they are missing the point. Motivation is sometimes associated with energy. It is the idea that those who are
Speak Early
Another meeting in the cycle, it’s weekly, monthly, or quarterly. You know the drill, it’s report outs, lectures, and stories of where everything comes up short. Change is what you want and change is part of the talk, but no one challenges the true status quo. You tell yourself it’s not the right time, the
3 Myths That Drive Millennials Crazy
Millennials aren’t alone; misunderstandings, disagreements, and stereotyping are problematic for nearly every workforce generation. Unfortunately the millennials seem to be the target of more bad press when compared with traditionals, boomers, gen x’ers, and even the emerging generation 9/11 population. My workplace discussions with most millennials, including those that I’ve coached, have some common themes
3 Reasons Millennials Are Leaders
Baby boomers (born 1946-1964) are often viewed as occupying a majority of the supervisory space in the workforce. While they enter their workplace every day brandishing a vast amount of experience, they are certainly not the only workplace leaders. Coming behind them we cannot forget or exclude the generation X population (born 1965-1976) who may,
Talk About Good
What is the worst experience you’ve ever had? What is the best? Often people talk about bad customer service, they talk about mistakes, and they are chronically obsessed with what happens if they fail. The sad but brutal truth about this is that we all experience some bad customer service, we all make mistakes, and
Long-term Thinkers
Around the workplace people are often expressing concern about accountability. Of course, the accountability they seek is usually not for themselves but is directed towards someone else. Often there are well meaning managers who come up a little short on holding themselves or others accountable. It seems that large numbers of people prefer the easier
What Did You Learn
Do you ask a lot of questions? People are often afraid of questions. They don’t have confidence in how to respond, they don’t know if they should respond, or perhaps they are afraid of the outcomes when they respond. Of course there are people who never ask questions and yet there are people who start
Most Important, Most Strategic
Many people and businesses believe they are doing what is most important. After all, they are doing what the customer asked for, what the department across the hall needed, or helping a co-worker to finish the project on time. They are convinced they’re doing the right things first, and the first things right. They know
Kidding Me
You hear the news. You thought it could happen. You knew it. The surprise of, “You’ve got to be kidding me!” isn’t really such a surprise. You’re not a prophet, or if you are, you’ll know exactly when to buy that lottery ticket. When you believe you know the outcome, the outcome becomes more believable.
