What is the worst experience you’ve ever had? What is the best? Often people talk about bad customer service, they talk about mistakes, and they are chronically obsessed with what happens if they fail. The sad but brutal truth about this is that we all experience some bad customer service, we all make mistakes, and we all experience failure.
Let’s face it; it is harder to deal with bad customer service when compared with acceptable or fantastic service. It is easier to accept the outcomes when we received a top score, didn’t drop the ball, or surpassed the competition. Those stories feel good, they are easy to deal with, but yet many people only talk about the shortcomings, let downs, and disappointments.
Sometimes you have to wonder, is a focus on the bad preventing you from becoming great?
Try something new, talk about the good.
Dennis E. Gilbert is a business consultant, corporate trainer, and keynote speaker that specializes in helping businesses accelerate their leadership, their team, and their success. Reach him through his website at http://DennisEGilbert.com or by calling +1 646.546.5553.