Tag Archives: fix problems

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Most Important, Most Strategic

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Many people and businesses believe they are doing what is most important. After all, they are doing what the customer asked for, what the department across the hall needed, or helping a co-worker to finish the project on time. They are convinced they’re doing the right things first, and the first things right. They know their priorities.


Suddenly, or not so much, revenues are off, more customers are frustrated, and they can’t keep up with demands. They’re busy, but falling short of expectations.

Management decisions begin to feel counterproductive. The business needs more employees not fewer, they need to spend more time with customers not less, and the employees could fix things if they only had a bigger budget.

In the workplace every time you are fighting a fire, oiling the squeakiest wheel, or fixing what is broken you risk missing what is most important. A strategy of fix may become a strategy of fate, or equivalent to no strategy at all.

Most important is usually not the easiest, the loudest, or the most popular, it is the most strategic.


Dennis E. Gilbert is a business consultant, corporate trainer, and keynote speaker that specializes in helping businesses accelerate their leadership, their team, and their success. Reach him through his website at http://DennisEGilbert.com or by calling +1 646.546.5553.

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Ask Why

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Young children often ask, “why?” Again and again they plead for an answer. Curiosity? Perhaps, but what they discover is the beginning. The root cause is at the beginning and it is found by repetitively asking why, not how much, when, or where.

ask why appreciative strategies


Fixing problems never starts with the most recent action, it starts at the beginning. The difference for people who are engaged in positive change starts the moment they discover why.

You may not be at the beginning, but you must find the right path. Most people are willing to spend their energy on something they care about; most problems are solved by those who are willing to put in the effort, find the resources, and ask, “why?”

They don’t ask because they are told, they ask because they care.

You already know when, now you have to care. Ask why.


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