Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
Blog
Knowing What Counts
A lack of effort is often not the reason for coming up short, but a lack of confidence might be. Confidence probably plays a bigger role in success than effort ever will. Effort matters, it matters a lot, but the problem is that many people work very hard only to come up short. Consider a
Boomers to Millennials, Comfort Slows Progress
If asked, many people would probably agree that one of the things they look forward to in life is to be comfortable. Work hard, study hard, be disciplined, be persistent, stay motivated, be committed, the list is long. The desired outcome might be to earn more money, have a better life and most of all,
Being Your Own Coach
Coaching can be a very tricky situation. Often the goal is to help the coached person see new opportunities, close a skill gap, or re-channel energy and effort to be the best that they possibly can be. Improve, make life easier, job performance better, or obtain new levels of competence and success, a good goal
Arm Chair Leadership
You can criticize the leader for being too soft, too harsh, or out of touch with reality. The trouble with this criticism is that often it is coming from those who aren’t responsible for the results. When the apple cart has tipped over it is easy to suggest it was loaded wrong, managed by the
Hindsight or Foresight?
People often mention that hindsight provides the clearer vision. What people often talk about then is the mistakes that they’ve made, after they’ve realized, they’ve made them. Proclamations such as, “Hindsight is 20/20” are commonplace. There is the restaurant that expanded but didn’t consider that servicing more customers meant less personal attention. There is the
Generations of Respect
Some people believe respect is given and then earned, others believe it is earned before it is given. SHRM’s (Society for Human Resource Management) 2016 job satisfaction report indicates that respectful treatment of all employees at all levels is a leading factor for job satisfaction. Are there generational differences when it comes to respect? Respect
When Popular Isn’t Permanent
People can spend an entire career, or their entire career up to this point chasing the current theme, trend, or what is viewed as the short track to success. The problem with this direction is that nothing is permanent, often leaving the disciplined feeling short changed. When was the last time you saw: A boom
How Will You Get There?
People always insist they are taking steps, building the resources, or that they are assertively in pursuit of positive change. They think of their work, their accomplishments, helping others, building a product, a team, or an entire organization, or perhaps they have their sights set on a pay raise, a promotion, or a new job.
Is Your Problem Expensive?
The Keurig coffee maker has a small basin under the spout to catch spills. Many desktop personal computers have a battery backup power supply in case of the loss of electrical power. Most cars have a warning light to indicate low or insufficient fuel. Without a catch basin, a battery, or indicator lights, we may
Do You Have Generational Wisdom?
Considering your job performance and setting aside the idea of formal education, the number one priority for most people is experience. When we consider having a balanced workplace culture and we set aside the feeling of belonging, happiness, or purpose, our number one desire might be gaining or keeping respect. Working across the five generations
