Tag Archives: popular

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Good work

Recognition For Doing Good Work

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Popular, famous, or good, which word is the most descriptive of your reputation. It is true for the business, the non-profit, and individual performance, are you known for good work?

Our society is riddled with opportunity for marketing. Social media, traditional media, and the world-wide web, opportunity is everywhere.

One problem spot is, how do we know what is really good? What is hype and what is the real deal?

Popular and Famous

As buyers, subscribers, and consumers, it is easy to confuse popular, famous, and good.

The Fyre Festival became popular, and now even though it was a big failure, it is famous. Was it any good? No, it is noted by most as a disaster.

There are automakers who invest heavily to advertise their product, it may create a feeling of being popular, does that also make them good?

In our workplace we have people who stand out, get promoted and are recognized. Are they really that good? Perhaps, yes, they are, and perhaps no they are not.

Sometimes our visibility is what makes the difference. Many workplace professionals feel that merit is the method to success. Do good work and you’ll be recognized, promoted, and grow in your career.

It does still happen that way, believe it or not. It just doesn’t always happen that way.

Good Work

Achieving recognition for doing good work sometimes also means you have to become more visible. You must do the work of the marketer, advertiser, and have good faith sponsors.

We know there are musicians, artists, rock bands, restaurants, chefs, engineers, authors, actors, and sports talent that go unnoticed, unrecognized, and that are underappreciated. They may be good, even exceptional, but they never become popular or famous. We shouldn’t confuse popular and famous for good.

When you’re doing good work, make sure your efforts are visible.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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popular customer service

Popular Customer Service and Long-term Value

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Fanny packs were once trendy, so was Zima, rollerblades, and Hacky Sack. Some things we don’t see very much of anymore, at least for now. Is there such a thing as popular customer service? What are the trends?

Give-away items have been popular for building sales and relationships. Fidget spinners even made their mark in 2017. The water bottle has been popular, and almost everyone has a pen with a slogan, name, and web address. The give-away seems to change but the concept may stay close to the same.

Bell Curve

Entrepreneurs are always interested to find the next great thing. The dream is to be on the left side (start) of the bell curve, ride it on its climb, and get out before the decline begins to show itself on the right hand side. Things are great, nearly magical if you are on the correct side of the curve.

What works well for customer service? What is the trend? Should you join in?

Long-term Value

In some regards, the customer experience is situational. What works at the restaurant is likely different from the bank or at the hotel. There are differences for organizations depending on sector, trade, or even geographic location.

Make no mistake about it, service and its connection to sales and relationships make it a very popular pursuit. Yet many claim that customer service has been weakened in the past decade or two through price and profit wars. Contrasting that weakness may be a renewed need.

Customer service is often viewed as the short-term fix, but when you put financial numbers to it, the ROI is in long-term value.

Popular Customer Service

Perhaps one thing is certain, what is popular or trendy today, won’t be tomorrow. Popular is a good idea, but it is also not permanent. Popular means you are riding the bell curve and it keeps you searching for what is next.

Customer service isn’t really a trend, and perhaps it shouldn’t be viewed as popular, it is a cultural value that builds brands.

Or else, it doesn’t.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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When Popular Isn’t Permanent

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People can spend an entire career, or their entire career up to this point chasing the current theme, trend, or what is viewed as the short track to success. The problem with this direction is that nothing is permanent, often leaving the disciplined feeling short changed.

Surprise Millennials

When was the last time you saw:

  • A boom box
  • Zima
  • Roller blades
  • Big hair
  • A fanny pack…

Long-term planning has become a short-term game. Blame technology, generational ideologies, or the economy but what you choose to do today is just that, for today. The best success may come to those who plan to pivot.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and coach that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is the author of the newly released book, Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at DennisEGilbert.com or by calling +1 646.546.5553.

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Pivot, Trend, Start Over

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Cut off denim shorts, telephone booths, and toaster ovens. We don’t see as many of these today as we once did. We could add many other things to this list such as, 8-track tapes, cassettes, big corrective eye glass lenses, vinyl records, fanny packs, typewriters, cameras with film, brief cases, and wooden clog shoes.


Most of these items were once wildly popular, now they are almost completely extinct. It may be a sign, a course of reckoning, and evidence of social and economic change.

Social media experts look for discussions that are trending, YouTube wants viral videos, and Instagram wants you to capture and share your photographic moments. None of these are permanent.

There may be a lesson here. The lesson is that no one person, thing, or feeling will stay on top. The limelight is reserved what’s new, different, changed, less expensive, more expensive, fast, slow, easy, or hard. Popular will never be permanent.

Your best chance for continued success is not to grow and stabilize, it is to pivot, trend, and start over. 


Dennis Gilbert is a keynote speaker, corporate trainer, and consultant that specializes in helping businesses accelerate their leadership, their team, and their success. Reach him through his website at http://DennisEGilbert.com or by calling +1 646.546.5553.

Photo Credit: kc7fys on Flickr, The Classic “Dyno-mite” 8 Track Player

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