Tag Archives: winning

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working today

Are You Working Today?

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Life is about choices. Often so is the work that we do. If you are working today, what is your motivation?

In the United States sports are big business. One sport or another many people show up to cheer on a team or curse an opponent.

We see it in many places, American Football, Soccer, Baseball, and even various forms of Motorsports.

Have you stopped to think about, “What is the goal?”

Often it is the collective enthusiasm of beating the opponent, the competition, or winning the championship.

What is the talk in the locker room? Do you think anyone in professional sports is talking about how they will lose?

Are they talking about the controversy among the team? The mistake from two weeks ago? How a couple of seasons ago there was a bad decision?

Unlikely, unless they have a twist on those aspects to increase motivation.

Working Today?

Your job and the work that you contribute to may be similar to professional sports. Are you arriving with a plan to win?

Today I’m going to close the sale.

Let’s be sure to ship 150 packages today.

Let’s build today without any mistakes or errors. Total quality.

One aspect that is always true about sports and our work, winning today (short run) is important but winning the championship (long run) is a collection of on-going wins.

Employees cannot sacrifice integrity just to win the game.

Maintain Integrity

Closing the sale in the system in the final hours of the day with the hope that the customer will buy tomorrow doesn’t work.

Throwing a few extra packages on the truck that will ultimately be refused at the customer site isn’t winning.

Fudging a little on quality to say, “We finished it, ship it.” will come back to harm your future reputation.

Are you working today?

Go do work that matters, work you are proud of, and work that will win the championship.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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manage micromanagement

Can You Manage Micromanagement?

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Will you change the behavior of your boss or the CEO? It is very unlikely, unless of course it feels like it is his or her idea. Is it possible to manage micromanagement? The easy answer is, “Yes!”

Understanding Root Cause

The solutions for managing micromanagement can vary drastically. It always depends on the root cause.

Sometimes managers micromanage because they:

  • feel let down by previous employees;
  • don’t trust you or your capabilities;
  • once did this very same job, so they are always the expert;
  • love the work that needs completed so they want to do it;
  • are insecure about their own role and don’t want you to take over;
  • and perhaps a dozen other possible reasons.

Manage Micromanagement

Probably the first step to managing micromanagement is to understand the reason that it is happening? Solving the problem at the root is the most effective course of action.

Each reason may require a different course of action, and certainly there may be more than one reason.

Trust is a common problem. For a variety of possible reasons, the boss may not trust that the work will get finished, or finished timely and with the appropriate quality. (Tips)

When the boss loves the work, or was previously the expert who did this job, you’ll probably benefit the most by finding ways to keep them involved.

If the root cause of micromanagement stems from insecurities, you may to find ways to reassure the boss that you are loyal, respectful, and won’t steamroll him or her.

How you manage micromanagement will also relate to your personal goals. If you decide you don’t want to support your boss, that is a different conversation.

Sometimes letting someone else have it their way (right or wrong) may feel like you are losing, but in fact, you’re winning. They’ll support you more in the future.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

 


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front runners

Front Runners Are Hard To Catch

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You have lofty goals, big dreams, and a desire to get there fast. Do you have energy and time in your favor, or is it a lost cause? Can you catch the front runners or should you quit?

Unless you are starting something completely new, you were already behind when you started.

You decide to start a coin collection. Someone who has been collecting for years already has some of the rarest.

You want to start a YouTube channel featuring technology product reviews. It has already been done and they have many subscribers.

There is a charity half marathon connected with your employer. You want to be the best competitor in your company. Your coworker started training for it three months ago.

The picture seems clear. Nearly anything you are about to start has already been started by someone else. Does this cause you to think about quitting or does it provide energy to pull you even harder in your pursuit?

Winning From Behind

It has been said before many times. “Winners never quit and quitters never win.”

Certainly not every endeavor, every desirable pursuit, or every notion that you can do something more will work out with ease. You may have accepted that when you started. Is it time to quit?

Hard to catch doesn’t mean impossible to catch. If you quit, starting something new will likely mean that the next thing you start, you’ll already be behind.

Motivation often has to do with self-efficacy. The best way to improve self-efficacy and your motivation is to effectively manage your goals.

Front Runners

If you are going to catch the front runners, your first goal should be to become a runner. Then it should be to become a better runner than you were the day before.

The key is measuring progress step by step, compared to your level, not the front runner. Each successive small win will help build self-efficacy.

Looking to the front of the pack and deciding you’ll never get there is what causes many people to quit.

The first horse out of the gate doesn’t always win. The fastest car doesn’t always cross the finish line. The team ahead at half time doesn’t always win the game.

Good starts matter, but where you start is not where you’ll finish unless you quit.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Customer Service is Winning

Why Customer Service is Winning

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Some organizations view customer service as an expense to minimize. Customer service is not about a department, it is about a culture. Delivering exceptional customer service is winning.

Winning to Lose

Businesses might sometimes be brutal with sales efforts. The pressure from management or the business owner creates pushy behaviors from account executives or others whose job performance and paycheck depend on closing the sale.

An intense focus on the close of the sale without a similar focus on the customer likely has a cost associated with it. When the push is too hard, it becomes a shove. People seldom forget a shove.

You might win the sale today but this win might become a loss since it is at the expense of no sale tomorrow.

Big city or small town you’ll rarely only interact once. The reputation you’re building is important. Future decisions to buy goods or services will be at stake. Your individual presence and the culture of customer service you’ve demonstrated will always matter.

Customer Service is Winning

Here are a few things to remember about why customer service is winning:

  • Reputation. You’re not just managing today’s transactions your building tomorrows reputation. This reputation will be a factor that is discussed anytime someone mentions a need for what you provide.
  • Trust. People engage with trusted resources. Consider that trust is earned, not just given. Price always matters but trust is part of your value. Even in transactional sales trust will play a role.
  • Connection. Beyond trust is the connection. It will only be a one and done if the perceived value is low. The service you provide might represent part of the sales team you never realized that you had.

Culture Matters

Customer service is never about a department, it is about a culture.

Most organizations will tell you about their exceptional levels of customer service.

It’s not what they tell you that really matters. It’s what they show you.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Knowing What Counts

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A lack of effort is often not the reason for coming up short, but a lack of confidence might be.

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Confidence probably plays a bigger role in success than effort ever will. Effort matters, it matters a lot, but the problem is that many people work very hard only to come up short.

Consider a world class athlete who fears their ability to overcome the next obstacle to achieve excellence. Do they perform with the same conviction as a similar athlete who is more confident? Consider your next sales meeting with a client, a presentation to peers or the board of directors, or that important conversation you have scheduled with your boss. The moment you doubt your ability to deliver and the moment you allow that doubt to creep into your performance is the very moment you are not at your best.

Fake it to make it may work, but then you really haven’t brought forward the real you. Why? Because you still have doubt.

Confidence sells and confidence wins, it isn’t built by doubt or by reliving failures, it is built by counting your wins.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and coach that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is the author of the newly released book, Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at DennisEGilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Win, Happiness, and Wealth

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There seems to be a correlation in many minds that winning equates to happiness. That happiness only exists if you win, that you must win at all costs, and that wealth is winning.

Coins-ByJeffBelmonte

If you’re working towards a win at all costs, then the temptation to alter the goal, take unusually high risks, or worse, engage in unethical conduct to further support your obsession with the win; may lead you to a path you didn’t think you would choose. But you did, or perhaps, you will.

You may feel like you don’t want to do it personally, but your boss, your neighbor or your judgmental mother-in-law is ready to remind you of your position in life, wealth, and assumed happiness. This creates pressure for action.

Winning is great, but it isn’t always about the win. More real estate, faster cars, and bigger investments don’t necessarily lead to more happiness. Winning at all costs bears a price tag that most shouldn’t be interested in paying. The price may be too high when happiness is confused with wealth and wealth is confused with winning.

Measure for happiness and not the win, measure against past performance first, bench-mark data second. Focus on why you do it, not what you get paid. Focus on the people who benefit from the product, good, or service.

The win exists at happiness, not necessarily luxury, money, or what someone else defines.   

– DEG

Photo Credit: Jeff Belmonte


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