Tag Archives: training

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bloomsburg university

Starts Virtually: Management and Leadership Certificate

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This Management and Leadership Certificate program is being brought to you by a special partnership between Bloomsburg University and the Columbia Montour Chamber of Commerce.

Dennis Gilbert, is serving as the instructor/facilitator for this series.

This five-module series is designed to help participants develop and sharpen skills that relate to leading in today’s workplace environment. It is appropriate for existing workplace leaders, managers, and supervisors; or those who are new or emerging.

Throughout the series, each module will provide specific learning objectives and will be delivered by a subject matter expert who will utilize a pleasing combination of lecture, experiential learning activities and exercises, and real-world examples.

Professional course materials will be provided and will include assessments, activities, and other learning enhancement components to help each participant individualize their learning experience.

The five, three-hour modules are:

  1. Supervisor Effectiveness
  2. Effective Communication for Managers
  3. Conflict Management
  4. Navigating a Multigenerational Workforce
  5. Being a Great Mentor or Coach

Sharpening management skills and your leadership presence are valuable for navigating today’s workforce. This series will help you prepare and improve your role as a leader.

This program is scheduled as follows:

April 14th (Will be delivered virtually through Zoom.)

April 28th (Delivery method TBD, most likely virtually.)

May 12th (Delivery method TBD)

May 26th (anticipated date)

June 9th (anticipated date)

This program will complete by June 30, 2020. 

Currently it is set as a half-day program to begin at 10:00 AM and end at 2:00 PM.

To submit an application to participate or to get more information please contact:  Deb Thomas at Bloomsburg University by calling 570-389-5162.

This program qualifies for WEDnetPA grant funding (for eligible businesses). For additional information please contact: Jennifer Williams at Bloomsburg University by calling 570-389-4004.

More Details

 

Columbia Montour Chamber

bloomsburg university


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training time

We Can’t Afford Training Time

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Does your company provide or encourage continuous learning? Is training time viewed as an investment or only an expense?

There are many small businesses with organizational leaders who scoff at the idea of training. One of the best excuses that leaders say, create, or allow, is that there is not enough time for training.

Certainly, the dollars spent for training can be a stumbling block, yet organization leaders may blame it on time.

Stuck, Stalled, or Stopped

Small businesses (and leaders) grow to the size or capability of management and then get stuck. They often get stuck because the theories and concepts they’ve grown accustom to only work up to a certain size.

The small business with fewer than ten people has a different dynamic from the business that employs one hundred and ten thousand. Leadership principles in these organizations are similar, yet strategic and tactical deployment may be different.

Examining costs for training in any business should not be based only on dollars spent or time made available for training. There are many other intangible costs that should be considered.

The list is long but here are a few:

  • Rework
  • Drama
  • Customer Experiences
  • Technology
  • Employee turnover

Some organizations that get stalled, stuck, or stopped, never recover. They stay there and slowly decline.

Training Time

I remember a rather successful CEO saying to me, “If we suggested people go to training right now, they would say they don’t have time and they wouldn’t be able to focus on the training because they would be too worried about the operation.”

On the surface it is hard to argue with that statement, yet, underneath the surface you have to question the culture (leadership) that drives that mindset.

Of course, there are times when every operation (especially small ones) need every hand on deck. The challenge may be determining when these times are real and when they become an excuse.

The real story here is that untrained employees are always more expensive than trained employees.

Trained employees will make decisions, they will make better decisions, quality will improve, commitment, engagement, and loyalty will all be better.

Training time may be the smallest price to pay.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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Penn State Smeal

Management Essentials – Lewistown, PA

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Dennis is headed to Lewistown, PA with PennState Smeal College of Business and Penn State Executive Programs to deliver this valuable professional development program.

 

This five-module series is designed to help participants develop and sharpen skills that relate to managing in today’s workplace environment. Throughout the series, each module will provide specific learning objectives, experiential learning activities and exercises, and real-world examples.

This program is appropriate for new first-level supervisors, individual contributors, or team leads who are considering the transition into supervision, as well as experienced supervisors who would like to refresh their skills.

Sample job titles include manager, supervisor, coordinator, superintendent, and team lead.

Five Modules all (8:30 AM arrival) 9:00 AM – 12 Noon

May 23, 2019 – Supervisor Effectiveness

May 30, 2019 – Effective Communication for Managers

June 5, 2019 – Conflict Management for Managers

June 12, 2019 – Navigating a Multigenerational Workforce

June 19, 2019 – Being a Great Mentor or Coach

$495.00 (for the 5 module series)

Register Now!

Or Call: 800-311-6364

Penn State Smeal


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immersive training

Is Immersive Training Really Hyperbolic Clickbait?

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Buzzwords keep things interesting. Many of the same concepts rebrand themselves across time. Have you ever participated in immersive training?

People spend hours scrolling their smartphone while browsing pictures, meme’s, and little innuendo’s that are otherwise known as clickbait. “See what this gorilla does with a banana.” and how can you resist?

Distraction or Learning

All the time people spend watching, listening, and reading you would think intelligence would abound. Yet we still can’t resist the temptation to be distracted. Just one more time, just another few seconds on the video, and one more listen.

Instead we could spend time to read a non-fiction book, really get immersed in it, engage and grow. We could also sign up for the seminar, the workshop, or the two-day retreat. Open our minds, dig deep, get a plan, let go of wasteful thinking and actions, improve.

Buzzword Bingo

Peter Drucker taught us about management by objectives (MBO’s) in 1954. In the late 1980’s it was TQM, then ISO 9000, and into the late 1990’s and early 2000’s more about Lean, Six Sigma, and Kaizen.

We can’t forget to thank W. Edwards Deming, Joseph M. Juran, and even Jack Welch for their contributions. Good stuff, all of it. What does it all mean?

While there are differences, largely the concepts behind all these acronyms and buzzwords are similar. Reduce waste, be efficient, have very high quality, keep expenses low, and have inventory just-in-time, or perhaps not at all.

What does all of this have to do with immersive training?

Immersive Training

Shouldn’t all training be immersive? Some may argue that lecture is not immersive, yet I guess that depends on if the lecturer can get you to take a deep dive.

If you are interested enough to engage. It’s immersive.

Don’t be surprised if your next workplace initiative to clean out the supply closet appears on the board report as a Kaizen blitz. Also don’t be surprised that when you register for the conference you’ll be signing up for immersive training.

You would think we are, “reinventing the wheel.”

-DEG

[PS: Marketing lingo works.]

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553. 


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Training cost

Training Cost And Other Expenses

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Have you evaluated the training cost? Have you evaluated the cost of not training? What about the time commitment, is that stopping you?

There are plenty of excuses why organizations shy away from training. Some popular excuses relate to budget, time commitments, and occasionally someone will mention a lack of need.

Measure Costs

What are the true costs associated with a lost customer? What are the costs of poor decisions made by supervisors, managers, and other workplace leaders? Employee turnover, what does that cost?

I’ve been told, “When we have a choice to ship the product or sit in training. We’re always going to ship the product.”

It is a statement that is hard to work with, yet it is a mindset that is associated with higher costs of doing business.

Shipping the product today matters. Conceptually it matters more than training. I should say, “More than training today.” Shipping the product without training is a short run game. It works while it works, until it doesn’t.

Training Cost

Most organizations deepest interest is to grow. Increase revenue, share the mission objective, touch more people, change lives, impress investors, and build, grow, build, grow.

In most businesses or even the non-profit, the long game matters more. A three-person company can ship the product efficiently, a three-hundred-person company may be different.

The infrastructure costs could be a few million, or rent or lease, is multiple tens of thousands per month. Salary and benefits, they are likely the largest item on the income statement.

Marketing and advertising, they are often paid months in advance of the collection of the accounts receivable from a possible sale.

Will you do all of that without training? That is just on the surface, dig deeper and you’ll discover more. What will shape your culture?

Every dollar invested in training accounts for many more dollars you’ll save somewhere else.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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Penn State Smeal

Developing Middle Managers – PSU

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Developing Middle Managers

Learn key managerial competencies in planning, communication, decision making, and more in five full days of this highly interactive classroom experience complemented with online resources. Completion awards a Professional Certificate in Functional Management, 3.6 CEUs, and 35 SHRM PDCs.

Dennis Gilbert and Mary Kay Williams will be serving as faculty for the Penn State Smeal College of Business, Executive Programs.

This is a 5-day program starting on April 8, and concluding on April 12, 2019.

For additional information please contact Sue Greene:

Smeal College of Business
The Pennsylvania State University
484 Business Building

University Park, PA  16801

Telephone: 814-865-6341


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great value

Great Value Is More Meaningful Than Price

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We know better, but we still do it. Every time we are about to make a big purchase we excruciatingly get stuck on the price. Great value is what we should really be assessing.

We may grab a snack from the convenience store, a coffee at the trendy shop, or feed a dollar or two into the vending machine and think nothing of it. Bigger ticket items often cause us to pause.

Value In Action

Yesterday, I joked with some friends on social media about buying a new Range Rover. The most consistent part of several threads across a couple of days was price.

Price can be an easy way of saying “no.” Why is that so easy? Often because no one is considering the value.

What are you or your organization buying? What are the big-ticket items that have your attention? How will you prepare your personal or departmental budget for the coming year?

Price, although often negotiable, is very apparent. We see the numbers and analyze the fit. Is it affordable? Will it work?

The CFO or your CPA may choose some deeper analysis. What is the anticipated life, the costs associated with ownership, and what will it do, if anything, to the balance sheet? Smart people.

Great Value

All these things matter, but many of them are more connected with price than value. Is value important?

Truly the Range Rover should be about value. The purchase of a personal computing device should be about value. Our home, our furniture, about value.

In the workplace when we bring on a new employee, about value. When we invest in employee training and development, about value. That large capital equipment purchase, it should be about value.

Beyond the technical or mechanical evaluation of price, there is often the intangible part of value.

One thing is certain. Be cautious of low price, it is often not connected with great value.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Interesting Story

Interesting Story, Now I Get It

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People have told stories for thousands of years. Is story telling the way we learn, grow, and become more successful? Do you have an interesting story?

Story Value

Go to any museum and you may wonder about the story. The artifacts are there, they are clearly visible and on display. We can often read a short version of history on a plaque or push a button to get an audio version. This helps us connect, but we still don’t always know the story.

If we are shopping for a used car, we may want to know the story. When we go to a new small town, or a mom and pop restaurant we may wonder, “What is the story here?”

Better yet, watch an episode of American Pickers or Pawn Stars. When they buy something, they want to know the story. Often you’ll hear the stars of these shows ask about the story and declare a perceived value based mostly on, you guessed it, the story.

Interesting Story

In the workplace, our connection with purpose, why we do what we do, is meaningless without the story.

When we are in training seminars or workshops the value of the training is increased with the story.

You’ve likely heard of death by PowerPoint. You’ve witnessed the endless slide decks that could simply be displayed while the participants watch and read. There is not really a need for the so-called, presenter.

When you want buy-in for your change. When you want your employee teams to learn more, be more, and connect more, you may want to consider the story. Most employable people can talk about or read a slide deck.

When you attend the meeting, go to a seminar, or take a seat in the grand ballroom at the conference the question you really want to know the answer to is, “Do you have an interesting story?”

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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need training

They Need Training, As The Leader I Don’t

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More common than you may think, the finger is pointing the wrong way. It seems pretty silly, but authority often gives the power of the point. Pointing to this, or pointing to that, and proclaiming a lack of change is the problem. Does your organization need training?

Adapt or Change

One often forgotten part of training is that training means change. Sometimes the boss will point out who needs training, but in his or her mind that means everyone else needs to adapt to their style and way of doing things.

This could be a great idea. It could also be a voice that screams divide and conquer. Conformity under duress is not consensus.

Scorned Employees

Many organizations have scorned employee teams. Employees who have been punished for trying a new way, expressing a different thought, or not abiding by the directions of the boss. Certainly, this may be a balancing act for any employee, and for their boss.

The best path, the one that feels safe, is the path of not too much or too little, just the right amount.

Why are employees sometimes punished for trying to make things better? Is it fear that causes the punishment?

Fear of Inferior

I will never forget the boss who wouldn’t participate in the playful online IQ test. The boss who shared with me how he will have to, “knock her down a few pegs,” because she spoke out of turn in a meeting. And a boss who advised your only role in the meeting is to listen, not contribute.

Another all-time favorite for the list are the bosses who want assessments for the team but are absolutely not interested the same assessment for themselves.

There are countless times that a business owner has recommended training when the front-line team is not the only place that training is needed.

Need Training

There are so many ways to engage, to inspire, and to lead. The small business owner, the boss, or the otherwise noted workplace leader should recommend training and be open to employee development. Not doing so would be such a waste.

One question the leader should always ask, “Are WE getting better?”

Training applies to everyone.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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training customers

Are You Training Customers or Is It My Imagination?

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Marketers, account managers, and brands all have something in common. They want to achieve more sales, build the brand, and make the most of their high value customers. Are you training customers? Do you realize what you are teaching them?

Our professional business interactions are driven largely by emotion. As people we act and react to joy, pain, and adversity. Many business people will suggest that everyone should remove the emotion, but the act of trying removing emotion is driven by emotion.

Businesses and organizations everywhere are conditioning their clients and customers for future interactions. As people of emotion and habit, we learn to adapt to situations. What we learn leads us to make decisions and choices that our connected with our past experiences.

Training Customers

Our restaurant is closed on Monday.  Later the restaurant wonders why business is off. Monday is a business day and people want lunch. The people don’t remember what day, they just know that they are not always open.

Every weekend we have a sale. Why go there on Tuesday, just wait to see what happens on the weekend. Otherwise, you’ll pay too much.

We will email you sixteen times before the sale ends.  No need to act now. I will be notified repeatedly. Maybe something else comes along and I don’t act at all. I also don’t trust or understand the deadline.

When I call, I can get a better rate. (Hotels) Don’t use the online registration system, they charge more there. Continue calling a staff that is untrained and unavailable since the hotel strategy is to move reservations to the online system.

You: I want to cancel my subscription. Vendor: Wait, I can give you a better deal. Punish the auto-renew or higher lifetime value customers. Who cares, they are not planning to cancel.

Punishment

Do you believe your business or organization has a customer centric focus? Do you have a culture of service? How are you training customers?

Are you training them the right way or punishing them to fit your agenda?

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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