Tag Archives: boss

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voluntary leadership

Voluntary Leadership Is What Everyone Faces

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Are you familiar with voluntary leadership? You may be, and you don’t even realize it.

Do you recognize that all leadership is voluntary?

Sure, some people are in positions of authority. Some of those positions are paid jobs.

There is a sharp contrast between the authority that a job or position grants you, and the leadership (or lack of) that is present with others.

Is there a difference between supervising, managing, and leading?

Being a supervisor or manager may provide you with some level of authority. Authority to make decisions, insist on quality, or even plan a work schedule for employees.

Is that leading?

While there may be shades of gray, in most cases the act of supervising or managing isn’t really leadership.

The reason is, leadership is a voluntary act.

Voluntary Leadership

Employees may decide to do what you say. They may even decide that commands are the method of how they receive their next job task or duty.

An employee may consider that they are paid for doing what the boss tells them to do. All of this is fine, and perhaps a cultural aspect of work for at least a few hundred years.

It is leadership?

When someone chooses to follow is there a leader? Likely, yes, of course.

When someone chooses to lead are there followers? Sometimes.

At the root of the matter, leadership is largely voluntary. People choose to lead and people choose to follow.

Receiving money for doing an instructed task is known as compensation.

It doesn’t guarantee leadership.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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smart boss

Smart Boss, Weak Leader, Do You Know One?

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Do you have a smart boss who at the same time may be a weak leader? Could you be one?

They really aren’t that hard to find.

They’ve often been promoted because they are very good at their craft. Perhaps they are a master in their trade, a genius engineer, or an incredible salesperson. Yet, when it comes to honing the culture of the organization or team, they are completely clueless.

Intensifying the situation is that they often continue to achieve accolades from people around them who see them in this role of leader, but only from the technical aspect of the job.

Worse, junior team members may see supporting the boss as a powerful ticket to enhancing their own career.

This often boosts confidence in the boss that he or she is doing is exactly what is needed.

The reality check? The reality check may be that while their technical skills are exemplary their leadership skill has stalled the progress of the people who are relied upon every day to further the organizational cause.

The team is stuck. Performance is off.

Who gets the blame?

Smart Boss

In most cases the blame is passed downstream. “It’s not me [the boss], it must be you. [the employee]”

The opposing force of blame might be leadership responsibility. When leadership team members understand that no matter what, they are responsible, the dynamic shifts and the vision changes.

What are the biggest areas of breakdown?

Maybe it is employee dependability and reliability. Who owns that? Who made the hire? It is easy to suggest it was a bad hire, and while that does happen, is there any responsibility within the culture?

Maybe it is drama, end-runs, and breakdowns in the chain of command. Who owns that? It may be easy to suggest the persons engaged in such activity own it, yet the leader allows it to continue.

The patterns nearly always point to culture.

Who owns the culture? The best answer is, everyone. Everyone.

The communication, the behaviors, the actions and inactions, all point back to culture. The good and the bad, they’re part of the culture. Culture is not just about the good.

Leadership is a responsibility.

What is one of the most powerful traits of a smart boss, weak leader?

In a word, ego.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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boss decides

The Boss Decides How Service Will Look and Feel

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Front-line employees are expected to follow the path created for them. The boss decides what that path will look like and how it should be followed. Does this system work?

Sometimes.

Largely though, the path created has some flaws. There are unexpected obstacles and hurdles. The flow chart reaches decision loops and dead ends.

Systems and People

Consequences for a failed system are shown on the income statement, or dealt with by the front-line, or both.

A system working in the black doesn’t mean that the system is working, at least not as completely or effectively as it could.

What could go wrong? It’s designed by the boss.

Businesses are comprised of a system. They’re also comprised of people.

Are investments made in the people?

What is the hiring practice? Hire a friend of a friend? The bosses relative? Are these the best choices?

Are people in the system listening?

Does the system allow for empathy and compassion?

What is the culture? Are employees trained and invested in, or are they viewed as a tool to accomplish a task?

The Boss Decides

Most workplaces are held to a standard.

There is always a culture and likely sub-cultures. Those components are developed by the boss. The boss decides what the organization looks like.

Most employees only have a few choices.

They can role model exactly what the culture illustrates, in a failed system or failing culture they can attempt to role model something better, or they can leave.

When the employees care enough to try to make a difference will anyone listen?

The boss decides.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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better boss

Finding a Better Boss Depends On Your Navigation

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Could you benefit from a better boss? Better than what?

Many career minded individuals feel frustrated with their boss. It may be because the boss supplies what feels like meaningless work. Perhaps he or she is too commanding, or is too close-minded. There may be more than a dozen other reasons.

The reality is that you always have some opportunity to shape your own future. That includes your interactions with your boss.

Opportunities Not Dead Ends

People sometimes suggest to me, “It must be nice to be your own boss.”

I’m typically quick to reply that at any given time I may have ten, twenty, or even fifty bosses. My clients are my boss.

Certainly, I have some ability to say whether I want that relationship or not.

It isn’t much different from traditional workplace roles. In a general sense, you work where you work by choice.

You’ll have things you have to do that perhaps you don’t enjoy. There are rules to follow that may not be your rules. There are organizational politics to navigate. And, work that may not always feel rewarding, efficient, or effective.

As for my job, it still has similarities to most jobs. You can make appropriate effort, or feel like a victim.

You can help by playing the role that needs played. That may be doing something creative, something necessary, or something monotonous.

Perhaps, you will also find opportunities to help by making suggestions. Have you ever considered doing it this way?

Not everything will be thought of as useful. Not everything will be welcomed with open arms.

Better Boss Navigation

There are at least three paths for your navigation.

  1. The boss (or client) welcomes your advice and that makes things different or better.
  2. You remain appropriately persistent. Eventually your contributions achieve a breakthrough and seem to matter. See number one.
  3. You pack up your toys and move to a different sandbox.

A fourth, alternative path, is to accept everything as is. Remember though, that is your choice.

Sometimes the best way to help yourself is to help your boss. Whether it is one boss or many, you have the choice for navigation.

There are trade-offs everywhere.

Choose the navigation that fits you best. Blaming the boss isn’t a solution.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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multigenerational supervision

Is Multigenerational Supervision Required?

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It is often hard to unlearn what we’ve learned. Informal discussions with people across all generations confirm this in my mind. Does your team or organization require multigenerational supervision?

Multigenerational supervision implies that a supervisor must flex his or her style to appropriately navigate and lead across all workforce generations.

Multigenerational Challenges

Ask anyone to put some thought into the problem areas for reaching across all generations. They would probably suggest that communication is one problem. Close runner-ups would probably include change and technology approaches to work.

Why is it that these areas are so problematic? You could argue it is connected to values and beliefs. You could argue it is connected to how we’ve learned, parental styles, educational backgrounds, rural vs urban living, and many other factors.

The truth is that all these factors are in-part a catalyst for generational challenges. So how do we navigate?

Multigenerational Supervision

Supervisors are always challenged with situational leadership. Which to me implies, they must manage situations somewhat differently depending on the circumstances. It does not mean the rules or policies are different for different people. Just the style is different.

There are two main factors to consider here:

  1. Traditionals and baby boomers learned to accept commands from the boss. The youngest millennials and generation Z (Gen 9/11, iGen) learned from a more servant style of leadership. True with many parental philosophies. True in their perception of workplace roles.
  2. Communication across the generations has similar aspects. Traditionals and baby boomers are more accustomed to not offering opinions or suggestions. They knew workplace cultures of not playing a role in decision making and problem solving, that was the job of management. The youngest in the workforce expect (and depend on) a more collaborative style.

So, the best multigenerational supervisors (regardless of their own generation) are the ones that can unlearn, adapt, or flex their personal style.

The underlying philosophies of adaptation and respect are required across the entire generational framework.

Are you able to unlearn? Are you flexible?

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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Another great start

Another Great Start, The Day Doesn’t Matter

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People have suggested for decades that attitude is everything. Attitude, or as I sometimes choose to label it, mind-set, can have a significant difference on our accomplishments. Is today a good day to have another great start?

You bet, not because we are specifically trying to be cheery while holding a grudge. Not because we have to get along, and certainly not because we want released from our (PIP) Personal Improvement Plan.

Your Best, Their Best

The best chance we’re going to have all day to make a positive difference is by engaging with other people when they are at their best. Monday’s are a good day, and so are Friday’s, every day in between and the weekend.

Wrongs and rights sometimes matter less when the focus is on forward. Reliving past negative experiences aren’t the best way to start the day. Any preoccupation with past negativity serves no forward purpose.

Fresh Starts for Everyone?

Does everyone get a fresh start, not necessarily? Is every customer a good customer, or are there sometimes bad customers? Has a colleague sold you out, ratted you out, or took credit for your work, possibly someone has.

There are always colleagues, customers, bosses, and people on the highway, at the store, or grabbing your parking space. You have some choices on who you’ll work with and how you’ll choose to engage. You’ll also decide when or if you want to move over or move on.

Outside of those limited people that you’ll choose to disengage with, there is opportunity for everyone else.

Another Great Start

The network is huge if you participate. Your participation remains about choice. The choices you make each day about mind-set will determine what you get back.

For everyone, another great start happens when you make it.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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When Your Boss is the Problem

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You’ve probably already heard a version of this, but there is a popular phrase that has been around for years. It goes something like this, “People don’t quit companies, they quit their boss.”

041119997-tired-worker-work

I’m not sure who deserves credit for those words but many times this is an absolute truth. What you’re about to read isn’t going to take a shot at your boss or support destructive behaviors to teach your boss a lesson. There is already too much of that in our workplaces and society.

What is most important is how you will navigate challenges related to working with your boss, and do it with poise, confidence, and (hopefully) with mutual respect.

The best boss on the planet isn’t necessarily the quietest, the loudest, the sharpest, the funniest, or the most serious. A relationship that you share with your boss really depends on both of you.

If you’re reading this you probably have self-identified that there are some challenges in your relationship with your boss, so let’s look at a few common possibilities to improve your interactions.

  1. Mutual Respect. Chances are probably good that you feel you could benefit from receiving a little more respect from your boss. Giving first in order to receive is always a popular resolution gesture. While it may seem challenging at times, try to consider ways that you can show more respect to your boss, perhaps it will then come back to you. In fact, the root of your disconnect might originate with either or both of you feeling a lack of respect.
  2. Trust. Both trust and respect are critical. Do you trust your boss, or vice versa? Be forthcoming with trust. Does your boss trust you with assignments or do you feel micromanaged? Trust must often be built, if you feel somewhat micromanaged consider how you can increase your bosses comfort level (tips) with your work. If trust concerns are rooted in confidentiality then consider what has weakened this, often it is connected to behaviors or misunderstandings like gossip or body language.
  3. Listening. You might feel like your boss doesn’t listen to your contributions. You most likely won’t change the behavior of your boss so you’ll need to think about how you can adapt. Have you considered your approach? Do you email, do you make your approach in the hallway, or schedule a meeting? Change or adapt your approach to get more focus and undivided attention during your discussions.
  4. Rejection. Have you felt rejected? Most feelings of rejection associated with your job are likely more of a refusal rather than a rejection. Your boss might refuse your idea or refuse to accept some of your work but that doesn’t mean it is rejected. Any time you feel rejected consider viewing it as a right of refusal, do some re-work and try again.
  5. Mind-set. You might have a past with your boss that has led your relationship to this place. Keep in mind that your approach to all of your interactions will have a lot to do with your confidence. The more confident you are the more compelling your message will be. Consider how you might flex your style to adapt because your boss isn’t likely to change to fit your needs.

Relationships are often hard work. In other cases they might feel natural and free flowing, so much so that you can become invisible with your boss or co-workers. If you feel some discomfort in your relationship with your boss chances are good that feeling is mutual.

So the positive part of this situation is that you are likely on the radar scope, you are noticed.

Make the best use of your visibility.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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boss takes credit

3 Reasons Your Boss Takes Credit For Your Work

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You suggested an alternative solution to a tough problem, you stayed late to get it finished, or you took a risk against the cultural current and it was a big hit.

Then, your boss takes credit for your hard work.

If you’ve been in the workforce for a while you’ve probably encountered a time when your boss took credit for something that you worked very hard to accomplish. If you are a boss, this could be about you.

Right upfront, the easiest rebuttal to any of this is that it is all about teamwork.

Yes, teamwork is absolutely important and yes in many cases we don’t accomplish much without the team, and yes you should care and always be sure to embrace all of the concepts associated with teamwork.

Still, we all have some individual needs and motivators and as such let’s save teamwork for another, different conversation.

Boss Takes Credit

There are probably many reasons why your boss takes credit for your work but let’s look at three of the most common.

  1. Your boss is oblivious. While it might sometimes seem hard to believe, your boss might not know any better. If they have gained their experience in an environment where this was a normal practice they might not see it any other way. It is how things work when you become the boss.
  2. Your boss is insecure. We all know that not every supervisor is a good leader and those who are in a formal leadership role but lack the experience and appropriate skills might be a little insecure. If you have a strong presence, exceptional levels of previous experience, or perhaps a stronger educational background your boss might feel a little insecure.
  3. Your work is their work. It is not uncommon for the manager of a department to take credit for work performed by the team. Some believe that any work you do is a work for hire and since they hired you they own all of your output. Certainly, in some professional fields, this might be legally valid, but from an employee morale standpoint, it can have costly consequences.

From my experience, all of this is most common with those who have recently moved to a supervisory status, but at the same time, there are still plenty of long-term supervisors who believe this is the way to lead.

By today’s standards, this is certainly not leadership, this is can be very demotivating, disrespectful, and sometimes even demoralizing.

What to Do

If you are the boss, step back, regroup and start praising the efforts of your team. Build your team up, error on the side of giving them more credit while you take less.

What if you are the direct report?

You can (and should) keep working hard while looking for ways to become more visible.

If you believe your boss is oblivious or insecure you can probably invite some constructive conversation that might help. Especially compelling is if you can discuss an example of another employee, not yourself, and in that way, it doesn’t come across as self-rewarding.

“I think Jack felt a little left out when everyone praised you for the work on that project. I’m wondering if there is a way to highlight his contributions.”

“I’m not sure but I got the impression that Jill was expecting some kudos for bringing in that large client. I wish we could do something to highlight her effort, it wouldn’t have happened without her work.”

What about the concept of your work, is their work? This might be the hardest to navigate since by its very nature it might imply that they get it, but they don’t care, after all, you work for them.

It always depends, but I believe in high road approaches. Try being the role model for the best behavior by highlighting examples of work well-done by your peers. You don’t have to be the boss to set the best example.

Loving Your Job

Having your job is great, being a team player is better yet; but having your job, being a team player, and feeling exceptionally motivated and inspired about your work is probably the best of all.

In the best organizational cultures, the boss takes less credit and gives more.

– DEG

Originally posted on December 5, 2016, last updated on August 13, 2020.

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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