Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Can Millennials Sell To Boomers?
The easy answer is, yes. The harder answer is that selling across the generations may require a certain amount of interpersonal finesse. Many people quickly recognize that there are some differences when selling across the generations and some will quickly jump on the idea that the use of (or lack of use of) technology is
Can Boomers Lead Generation Z?
Considering there are now five generations active in our workforce it seems reasonable that reaching across three, four, or five generations will represent some challenge. I am often asked questions about how to change the incoming workforce, not how to address the problems, but how to change the people. Reaching across the generations is complex,
10 Principles of Leadership Engagement
Depending on the industry, sector, and employee demographics finding the right motivational charge can sometimes be challenging. Adding to the challenge are differences in leading during times of growth versus decline, amount of tenure a leader may have with the team, and even core organizational values such as the difference between for-profit and non-profit organizations.
Leading the First Minute
Are you a do it at the last minute kind of person? Many people suggest they might be. Those same people may claim that they work well under pressure and do their best work during crunch time. Why not do it in the first minute? When you’re disciplined enough to focus on the first minute
Generation Definition Trap
If you have fallen into this trap, it’s ok, many people have. The generations are not about age, they are about birth year. Even the first newborn baby brought into the world in 2016 is getting older, but that doesn’t mean that when this baby turns 50 years old he/she will become a baby boomer.
Innovation and the Generations
Who are the best innovators? Does a generational trend exist that makes one workplace generation more innovative when compared to another? The fast argument may be that traditionals and baby boomers are stuck in their ways and in an opposing view the millennials or generation 9/11 people are more likely to innovate. Like most complex
3 Leadership Traits For Every Generation
If you believe great leaders are made, and not born, then you probably would also quickly agree that leadership is about choice. Choice would include a decision to constantly hone and develop your knowledge, skills, and abilities to demonstrate a greater leadership presence. While there are many skills that exemplify leadership and while in practice
Change Resisters–Boomers or Millennials?
Many boomers believe millennials resist change. Many millennials believe boomers resist change. Who is correct? Could it be neither? Consider the following three ideas: Pace of Technology – Millennials and Generation 9/11 will likely experience more technology advancements and change during their lifetime as compared to boomers. The pace of technology driving change appears to
Generational Inclusion or Diversity?
Organizations of all sizes are concerned about employee engagement and while some proclaim that employee engagement is a buzz phrase, others know from their own personal experiences that work is not about work / life balance, but more about life style. I’m not proclaiming a workaholic viewpoint, but I am suggesting that work and life
Generational Differences–Myth or Fact?
Everything from climate change to philanthropy many people seem to have an opinion about what each generation will do or how they will respond. We are flooded with information about jobs, advertising campaigns, and the financial behaviors of the various generations. Some argue that the generations are a myth, that it is all about age
