Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Leadership, Turnover, and Millennials
Someone recently suggested to me that training the more recent workforce generations in leadership skills would solve the cross-generational communication challenge. While you would likely never find me disagreeing with workforce training, it has to be the right training, at the right time, and in the right quantity. Of course, it also has to be
The Leadership Gamble
Most people will quickly agree that figuratively speaking everything in the world around us is changing. Big winners in this category include people (generational differences), our economy, and technology. What sometimes becomes harder to understand is that while so many people agree with the concept of big change happening all around them, they feel the
Yelp Employee Not A Millennial
The words, evidence based, are popular in many scientific and healthcare oriented fields. I believe the several day old viral outbreak (story) about the Yelp employee getting fired and the slightly older millennial who gave her a piece of her mind is yet another example of the emerging identity crisis in our most recent workforce
3 Lessons From The Intern
Comedy about business has had its share of success. We can consider the wildly popular television series, The Office, and depending on your taste the 2013 movie, The Wolf of Wall Street. Today, perhaps different from any other time in modern history, we have five generations active in our workforce and it is great timing
More Experience–A Generational Dilemma?
People who have been on the job longer have more experience. At least traditionally that has long been a popular mindset. Working for five years is better than five months, working for ten years is better than five years, and working for thirty is twice as much as fifteen. There is an Abraham Lincoln quote,
Millennials and Gen Z: Your Competitive Advantage
Experts in industrial sectors, experts in educational systems, and even experts in social and psychology disciplines likely have as much disagreement as they do agreement about the paths necessary to bridge gaps and manage talent across all five workforce generations. Some believe there are not any problems, some believe the problems can’t be solved, and
Managing Perfection: A Millennial Trait?
Does the pursuit of perfection affect the most recent workforce generations more than the earlier traditional or boomer population? Traditionals, boomers, and some of the generation X population may quickly shout out, “No!” However, some experts are seeing things differently. Do you have trouble managing perfection? The Problem There is a belief by some that
Leading Sales Across Generations – Boomers to Millennials to Gen Z and Back.
Are you responsible to sell across the five generations active in our workforce today? Surprising to some, nearly every professional has some sales responsibility, from selling themselves, to selling project ideas, and of course to include those who occupy full time sales positions. It is important to keep in mind that a one size fits
Leadership Required?
Arguably leadership approaches may be different in good times versus challenging times. Many would likely agree that it is easier if the obstacles are fewer and the barriers are smaller. When you consider economic conditions, changing government regulations or even declining interest in a product or service, leadership may be required. People may take for
Are Millennials Entitled?
One of the most prevalent stereotypes about more recent workplace generations is that they believe they have a sense of entitlement. Could this be true, or is it just a meaningless stereotype? Many argue that millennials and generation Z (Gen 9/11) are products of the participation trophy era. A societal trend which started in the
