Tag Archives: stereotypes

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digital age stereotypes

Digital Age Stereotypes and The Challenge for Integrity

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How do you manage cold calls? Do you take them? Ever? Do you know who is on the other end of the call? What is the opportunity cost? Have digital age stereotypes contributed the challenge of sales or integrity?

Recently, I spoke with a client about the aspect of selling consulting or training services through cold calling. We chuckled a bit about how things have changed across the years. Things are much different now.

Digital Age Stereotypes

Once upon a time there wasn’t caller ID, there wasn’t voicemail, and it seemed like there was more time to politely address callers. Any caller.

Today it is the agony, I believe, that keeps us away from answering cold calls. The agony of trained callers who are not permitted to accept “No,” as an answer. They just keep pushing, and so it is easier to avoid the call.

It’s a stereotype. “All callers we don’t know are pushy sales people.”

Challenge for Integrity

Put up a website, create an eBay store, or sell on Amazon. There are basically not any rules of engagement or integrity.

If the website looks decent, and the content is compelling, we may buy. If the picture of the eBay item looks reasonable and there is evidence of a “good seller” we may place a bid.

Amazon is selling lots of product that never makes it to a retail shelf. We can argue that is good. It means more opportunity.

We can also argue that it is bad because what is being sold may be junk.

Social media channels are broadcasting get rich quick schemes, work from home and make easy money, or try this new diet with our eight-week meal plan.

Integrity and Risk

Digital age stereotypes have extended our feeling of risk.

It is true for the job seekers (and employers) who find themselves buried in the pool of thousands of candidates. It is true for the unknown caller, and it is true for the online shopper.

Remember, it may be a new age, but your integrity at every level still matters. Build a good brand.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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More Experience–A Generational Dilemma?

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People who have been on the job longer have more experience. At least traditionally that has long been a popular mindset. Working for five years is better than five months, working for ten years is better than five years, and working for thirty is twice as much as fifteen.


There is an Abraham Lincoln quote, “And in the end, it is not the years in your life that count. It’s the life in your years.”

Millennials and generation 9/11 (Gen Z, iGen) are stereotyped with having values associated with immediate gratification, needing minute-by-minute feedback, and expecting a participation trophy. Traditionals and boomers are stereotyped with resistance to change, nose to the grindstone, and as being highly disciplined; perhaps as viewed by some, to the point of being a fault.

But those are all just viewpoints, as recognized by the observer.

Life is about experiences and it may not be so much about how long, but more about how often. So it seems to me that experience isn’t about stereotypes, it isn’t about age, and it is certainly not about your generation.

Experience comes from having more. (Yes, more experiences!)


Dennis E. Gilbert is a business consultant, speaker, and coach that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is the author of the newly released book, Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at DennisEGilbert.com or by calling +1 646.546.5553.

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