Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
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Failure to Confidence
Everyone has heard that you have the opportunity to learn more from failures or mistakes as compared to successes. Still others would argue that there is an equal amount of learning opportunity from either, and some, may argue there is more to be learned from success. Could it be that the learning or growth comes
Questions to ask…
It isn’t so much that we hate change. It is that change makes us feel uneasy, nervous, and afraid. Economic factors, competitive factors, and even government regulations may force our workplace to change, but those aren’t the only reasons to consider change. Change is happening all around us, and for that reason, staying the same
Good Race
It seems like we all sell something. You often have two choices, the high road or the low road. You assess your confidence and the risk. In one choice, you approach the problem from the side. You try to bring the opposition down. You say little unattractive things that may be cleverly disguised as attractive.
Second Place
Doing something new or different may involve watching and learning from someone else. What a great feeling learning can be, and when you’re really excited you want to be just as good (or better) than what you’ve learned. Children (and some adults) often fantasize about becoming a superhero, or in earlier generations, perhaps G.I. Joe
Pay Attention
Little things mean a lot, because someone recognizes the spirit, heart, and thought that went into it. Big things are what people plan for, the wedding, the new or improved product, or a new strategy kickoff. All of that makes sense, but it is often not what people notice or remember the most. The search
Desperately Seeking
In the workplace what… attracts people across the generations? captures everyone’s attention? makes earlier generations stay? makes newer generations leave? Every generation wants their own definition, they want to be respected and defined by who they are not how others are labeling them. In fact, what most may want is no generational label at all.
7 Reasons to Inspire
Leadership isn’t about motivating with fear; it is about motivating through inspiration. I’m fortunate to work with many organizations of many different sizes and in many different sectors. It may not be surprising that most of them express similar challenges. Often they are concerned about improving workplace communication, processing through change, and maintaining an engaged
High Road
What to wear, what to eat, or what will be first on our to-do list? We make choices and decisions every day that impact our lives and in many cases the lives of those around us. Most choices seem like just everyday life, and as a result are commonly taken for granted, ignored, or labeled
Right or Convenient?
Convenience is sometimes taken for granted. We flick a switch and we have light, we adjust the thermostat and we have climate control, and when we want to talk to someone across town or across the country we simply use a little device that is probably already in our hand. It may be convenient to
