Leadership, Generations, and Customer Service ~ Appreciative Strategies ®
Blog
Say Something
“I didn’t like what I heard, but I didn’t say anything.” “I wasn’t sure I agreed, but I thought it was best to keep quiet.” “Everyone in the group was already on board; I didn’t want to be the only one to disagree.” When you roll with it, go with the flow, or think you’ve
Right Time
You were born at the right time, in the right place, and with the right opportunities. After all, a changing world surrounds you. You’re right in the middle of the greatest achievements of mankind. You have the power of technology expanding at a commanding pace, opportunity is everywhere, possibilities abound, and it is unstoppable. Unfortunately,
Outlast It
Weather storms build, they may start out softly, but build to a peak intensity that can be very damaging. The same is true for storms in our personal lives, with friends or family, and even while on the job. As the intensity of a storm builds to its peak, the probability of damaging anything in
Goats, Fish, and Slopes
Scapegoats, red herrings, and slippery slopes, workplaces everywhere are filled with these social and sometimes cultural complications. Most employees come to work expecting to succeed, not fail, and while it often takes team effort to succeed, individual choices and mind-sets have a lot to do with the outcomes. Your workplace life is what you make
Too Hot
Too hot or too cold and we are uncomfortable. In the U.S. most of us live life with the comfort and convenience of a climate controlled environment. Many people go from their house, to their car, to their job, to the store, or nearly anywhere else, in a controlled climate. Our workplaces sometimes get too
Both Ways
In many ways it seems like the rules for work are changing, at least for those organizations that are serious about their success. Rules for work once included following the crowd, personal sacrifice, and doing what the boss says not what the boss does. Even when unemployment is high, the best organizations report challenges in
Model You
Do you stand a chance at modeling? I’m not talking about Miss America, or the runway platform, I’m thinking about modeling the behaviors and characteristics of someone who has already achieved what you desire. Role models are everywhere, but should their traits become yours? Selling yourself for a job, a promotion, or in your business
Know Everything
Christopher Columbus didn’t know everything, but he was prepared. Perhaps to his crew, he knew everything. When you prepare for a client meeting, a discussion with your boss, or to deliver a presentation it is important to focus on what you believe you will need to know and although you don’t know everything, properly prepared
Two Employees and a Boss
Jack and Susan are challenged by their boss to read a “new age” marketing book. Eager to get started they both download electronic copies (and order paperback copies) from a popular on-line store. Both order different books, read them in their entirety, and prepare to give their boss a verbal review of what they learned.
Who’s Buying It?
They’re playing tennis and washing their cars. Not that this is an extraordinary task for most people that are physically able, but the fact that they are doing it while obtaining their college degree certainly sparks interest or perhaps, debate. In a recent on-line “accredited” university television commercial traditional and some non-traditional characters are cast
