Tag Archives: reading

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customer service lessons

Ongoing Customer Service Lessons

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Lifelong learning is a popular concept in many circles. Yet many people quickly disregard the thought of new learning because they believe it is no longer necessary. Are you learning more about customer service? What are your customer service lessons?

People sometimes believe that learning is no longer necessary. It is often the story of the manager, the person with tenure, and sometimes the recent graduate.

The belief may be that the learning is over and what happens next is only about action. Additional training, learning, and even reading only provide a distraction from future accomplishments.

Constant Change

Customer service involves working with people. People and society, values and beliefs, they are always trending, shifting, and repositioning. Products and services fulfill needs and desires which don’t remain the same they constantly change.

The truth is that it is only over for those who stop learning and growing, not for those who consider that there is still more to do. The engineer, doctor, and CPA, they all have continuing education requirements. Not because they haven’t proven their knowledge, but because there is more to learn.

Not One and Done

Many people believe that practicing customer service is simple, easy, and something they’ve already mastered. Stepping closer to reality it might be something that they feel they can easily figure out, so it is a waste of time. It’s the I’ve learned it and I’m finished mentality.

We don’t eat just one meal and we’re set for life. We don’t do one push-up and were physically fit, and just because we can ride a bicycle doesn’t mean we’re ready for a triathlon.

Rocket science might be important but it is not always necessary. Knowing how is much different from practicing how. The best of the best, they insist on more learning, more customer service lessons, and exploring future possibilities.

Customer Service Lessons

Learning comes from the questions you ask, the seminars you attend, and the books that you read. It also comes from bad starts, weak finishes, and failed attempts. It doesn’t stop with what you’ve already learned.

Taking a shower today might be a good idea. It doesn’t mean you won’t need another one tomorrow.

The best don’t develop to then stop. They stop wasting space and time because they’re continuing to develop.

It’s not about what you already know. It is about what you’ll learn and practice next.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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Career Growth, It Sometimes Happens Off The Job

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Making a difference in your career will make a difference in your life. People often associate their career growth with what happens on the job, and while that is important it is often equally or more important to consider what you do off the job.

Career growth read more

Balancing work and life has been a popular topic area for many years. People often talk about working too much, getting stressed out, and even about being burnt out. It’s true, it happens, and often it feels like it sneaks up on you and grabs you from behind.

When I’m coaching or training people I hear a lot about the desire for career growth, the desire for a bigger paycheck, or some combination of health and wealth personal improvement.

That’s not really a surprise. Most people might assume that is the kind of conversations that might be uncovered. What is often somewhat surprising is when they learn that the suggestions for improving their position or circumstances are often just as much about what happens off the job, as on.

On The Job Mindset

There is a mindset that has great intentions. The mindset is that once you are active in the workforce, once you’ve had some formal education and on the job training, everything that happens next will be about what you do on the job.

Your work, your effort, and your focus, you play by the rules, you work honestly and with integrity. All of this, yes, it’s incredibly important.

You pay your dues, you gain more experience, and you’re committed to the organization so you’re expecting more. More opportunity, more responsibility, and often more money, that is great and certainly part of the process but it is likely not all of it.

Career Growth

Sometimes, your opportunities for growth and development have to do with what you do off the job. This isn’t the first time I’ve written about some of these opportunities. Recently I wrote about, 5 Ways to Grow Your Career, which included some on the job, and off the job considerations.

Are you looking for a great way to improve your skills and get more opportunities? Are you seeking more respect and confidence in your abilities among your colleagues or boss? You should strongly consider what you read. Yes, I said read.

While it could be argued that reading anything, romance, drama, or even horror, is better than reading nothing. Those seeking business or personal improvement might want to consider content that directly relates. Consider genres for self-improvement, management and leadership, or something technical or scientific that has a link to your profession.

Reading will help to improve your focus, your grammar, and certainly your intellect. It will help you with direct knowledge about a skill area, make your conversations more powerful, and improve your presence while also making your interactions more compelling.

If it is technical and related to your field it might help you to gain knowledge on the latest trends, best practices, or lessons learned.

If it is motivational or self-improvement it might help you to become more focused, stay focused, or find the strength to continue moving forward.

Books or articles about business, management, or leadership might help you strengthen your professional relationships, build better teams, and become a better communicator.

Doing this off the job helps create better positioning for you on the job, which just might mean, career growth.

Start Reading More

Therefore, you might want to consider reading more. It seems like starting conversations with friends or colleagues differently might help too. Instead of asking, “What’s up?” you might want to ask, “What are you currently reading?”

I know time is precious. There are on the job requirements, and also time requirements for family and friends. There is shopping, chores, and even getting appropriate amounts of exercise, rest and relaxation. All of those are critically important but if you want to grow in your career you should consider taking the time to read.

What are you reading?


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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