Lifelong learning is a popular concept in many circles. Yet many people quickly disregard the thought of new learning because they believe it is no longer necessary. Are you learning more about customer service? What are your customer service lessons?
People sometimes believe that learning is no longer necessary. It is often the story of the manager, the person with tenure, and sometimes the recent graduate.
The belief may be that the learning is over and what happens next is only about action. Additional training, learning, and even reading only provide a distraction from future accomplishments.
Customer service involves working with people. People and society, values and beliefs, they are always trending, shifting, and repositioning. Products and services fulfill needs and desires which don’t remain the same they constantly change.
The truth is that it is only over for those who stop learning and growing, not for those who consider that there is still more to do. The engineer, doctor, and CPA, they all have continuing education requirements. Not because they haven’t proven their knowledge, but because there is more to learn.
Not One and Done
Many people believe that practicing customer service is simple, easy, and something they’ve already mastered. Stepping closer to reality it might be something that they feel they can easily figure out, so it is a waste of time. It’s the I’ve learned it and I’m finished mentality.
We don’t eat just one meal and we’re set for life. We don’t do one push-up and were physically fit, and just because we can ride a bicycle doesn’t mean we’re ready for a triathlon.
Rocket science might be important but it is not always necessary. Knowing how is much different from practicing how. The best of the best, they insist on more learning, more customer service lessons, and exploring future possibilities.
Customer Service Lessons
Learning comes from the questions you ask, the seminars you attend, and the books that you read. It also comes from bad starts, weak finishes, and failed attempts. It doesn’t stop with what you’ve already learned.
Taking a shower today might be a good idea. It doesn’t mean you won’t need another one tomorrow.
The best don’t develop to then stop. They stop wasting space and time because they’re continuing to develop.
It’s not about what you already know. It is about what you’ll learn and practice next.
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.