Tag Archives: reliable

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reliable employees

Reliable Employees Always Seem To Get More Work

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Do you have reliable employees? Are you a reliable person? Do you have a really full plate?

Workplace dynamics are always a challenge.

Everything from drama, to respect, to perceptions of what is fair and what might be discriminatory.

Everyone knows the story of the squeaky wheel. It gets the oil.

There is another dynamic that often plagues some of the best employees and leaves bosses wondering what happened.

The most accountable, the best workers, the most trusted, timely, and accurate, they get more work.

In coaching scenarios, when I’m working with a boss and a direct report, it is not uncommon to find this dynamic. The boss, wanting the fastest, best, and easiest route to getting things done always dumps more work on the best employees.

On the other hand, those employees often feel taken advantage of, or worse, picked on.

Reliable Employees

If you are a top performer, an exemplary employee, this could happen to you. Instead of getting rewarded with an extra break or some relevant perk, you get more work.

The truth is that your hard work is probably what has landed you the spotlight. It has a lot to do with your past success and will condition your future path as well.

If you are a boss and have ever wondered about your best employees burning out, or after some time developing a more negative attitude, it could mean you’ve overstepped.

Certainly, it is not intentional, and most workplace leaders don’t have a clue or recognize the symptoms of it happening. Yet, it is commonplace.

For the boss, remember to deal with problem performers. Give employees more training on the essentials for becoming successful. Highlight those exemplars and identify them as role-models.

For the employee, consider some open communication on what you feel happening. Ask for relief to remove lesser items from your plate to allow you to work on more advanced assignments. Stay open-minded and remember you may be a Rockstar, which is exactly why you get more work. The alternative is much worse.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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Customer Service Balance

Customer Service Balance Is Reasonable

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Have you ever thought about what makes special things, special? What really creates a memorable customer experience? Having customer service balance may be what attracts the masses. Do you have it?

What is the difference between the racecar and one you buy off the dealership lot?

Why does the state of the art always come with bugs?

Making coffee at home is a fraction of the price at the gourmet shop, but the gourmet shop is always packed with people.

High Cost or Reliable

The fast racecar is expensive. It is custom built, requiring hours of special labor. It is fast, but it is designed to win the race, not go the most miles without maintenance.

The latest technology, most elaborate software, or techie gadget often isn’t perfected, but it is breaking new ground with features others don’t have. It is cool, but doesn’t always work and the learning curve is long.

Coffee from a home brewing device doesn’t allow you to easily visit a few friends, display your new shoes, or have others observe you in action with your mobile computing device.

Being the best has costs. Having the fastest car, the latest techno gadget, or sipping one dollar per every two ounces of coffee costs too. Those who produce the best and consume the best should realize that there is volatility to the market.

Volatile Market

The fastest car won’t last as long as the lower priced mass produced reliable one. Having the newest techno gadget is pretty cool, until those on the old platform are still surfing while you’re waiting for tech support or trying to figure out the new menu. The coffee shop is the place to be right now, it’s not the only place.

Having the best or creating a trend costs, but often being the most reliable, with a reasonable price will endure the volatile nature of the consumer.

Customer Service Balance

Customer service balance may be about the best solution. People paying a reasonable price don’t expect perfection.

What they do expect is to get what they pay for. Their purchase risk is smaller and long-term satisfaction is much higher.

Special, high end, and the fastest is cool, until it isn’t, which usually doesn’t take very long. This is exactly why it is only a trend.

Balance seems much more reasonable.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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