Boost Your Career With Customer Service Skills

There is considerable chatter about differences across the workforce generations. Many consider respect as problematic. Some connect respect with customer service. Regardless of your generation, one way to boost your career is with customer service mastery.

Many people believe that they know the art of exceptional customer service. No doubt, customer service skills are not hard to know or understand. The real challenge with customer service is more about culture, habits, and traditions.

Boost Your Career

Do you want to boost your career? Do you really, really want to boost your career? One of the best social skills you can master is being a leader with delivering exceptional customer service.

It is simple and here are three steps to consider:

1. Ask yourself, “How can I give more to this situation?” You need to be thinking things like ease of use, value, or even general kindness. Having good manners, being respectful, and demonstrating that you care will go a long way.
2. Focus on needs. You have to discover the needs of the person or organization. You do this by asking questions and being an exceptional listener. Then your goal is to make your delivery exceptional and memorable. So much so, they will want more.
3. Replicate. Everyone knows that practice makes perfect. Remember the concept of customer service is easy. Having exceptional habits of customer service is typically more difficult. Learn and understand the basics. Practice them every time. Make them become habits.

If customer service is so simple, why is there so much turmoil around its delivery? The answer is also simple. Customer service requires thought, action, and a set of behaviors to develop as habits. Many people forget their role or are not engaged enough to care.

Customer Service Mastery

If you want to boost your career, master the concepts and deliver exceptional customer service. Not just on the job, but everywhere.

It is for all generations.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSP^TM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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