Tag Archives: knowledge transfer

  • -
workplace meetings

Workplace Meetings And The Big Takeaway

Tags : 

People who join the conference are often curious about the takeaway. In workplace meetings, leaders are interested in the key points. What you takeaway is as important at what you bring.

The hope is that you enter the meeting prepared to be engaged. You’re curious about the key points, what you should remember, and why.

Most people attending are thinking about the information that they are about to receive. They’re sizing up the mood, the feeling, and the intensity.

There may be a joke, some laughter, and some anxiety. A sense of urgency, seriousness, or concern.

Retention Rate

Knowledge transfer has a retention rate. The rate is greater only three hours after the meeting as compared with three days. When it comes to weeks, months, or even years, the retention grows even smaller.

Worse, sometimes the retention is changed. It is the big fish story. The embellished version of what was really said.

If you are present and contributing what do you want people to remember about the meeting? Does it matter what color of shirt you wore? Will your behavior, gestures, or body language leave a lasting impression?

Sometimes what we have to offer, the information or the learning we intend to exchange, gets lost. It gets lost because our focus is on what we want to share instead of what we want to be remembered.

Workplace Meetings

Creating the big takeaway requires appropriate planning. It is suggested in the beginning, compelling during the middle, and reiterated at the end.

The best thing about workplace meetings is not when they are over. The best thing is about the opportunity you have to create or inspire change.

If your meeting reads like a dictionary not much will be remembered. Not because it is not valuable but because the expectation is that you’ll always have a place to look it up.

Information exchange is not about blurting it out, it is about the craft of creating retention.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


  • -
workplace questions

Workplace Questions Are More Powerful

Tags : 

Many people want to make a statement. Shout it out, get it out, capture some attention. Have you ever considered that workplace questions are more powerful than statements?

It is common that people will make a statement hoping to solicit some response. There are times when it is the quest for deeper understanding of an important issue and times when it is just stirring the pot.

Statements and Problems

One trouble spot with statements is that they often tend to place or shift blame. This isn’t problem solving. It may represent an attempt to establish the problem identity but likely not problem solving.

The truck left early yesterday and some orders didn’t ship.

The meeting was supposed to start at 9:00 AM and no one is here.

Last month sales dropped 10 percent. Customers don’t like the new product line.

Statements have their purpose, but questions are typically more helpful for problem solving and root cause analysis.

What can we do to improve time coordination with our shipping vendor?

Is 9:00 AM a good time to hold the meeting, should it be 8:30 or 9:30 instead?

Have we had any feedback about our new product line?

Workplace Questions

Questions are often more powerful for learning and for teaching. Show and tell is sometimes important, but gaining buy-in and understanding of purpose happens through reflection. Reflection is prompted through inquiry.

Your brand makes promises about timing, quality, and effectiveness. The solopreneur does those things as an individual. The very small business with just a few people.

As headcount grows something is sometimes lost in the message. Telling the story may help. Asking about the moral of the story without telling prompts reflection. Reflection solidifies knowledge transfer.

The next time you want to make a statement consider how helpful it may be. Would a question be more powerful?

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


Search This Website

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Blog (Filter) Categories

Follow me on Twitter

Assessment Services and Tools

Strategic, Competency, or Needs Assessments, DiSC Assessments, 360 Feedback, and more. Learn more