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March 2018

Customer Service Culture, not a Department Seminar – Wmspt, PA

March 27, 2018 @ 8:00 am - 12:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$179.00
business people #custserv

Customer service is a culture, not a department seminar. Half day seminar. Additional details by clicking on the website link below.

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April 2018

Customer Service Culture not a Department Seminar – Wilkes-Barre, PA

April 17, 2018 @ 8:00 am - 12:00 pm
Genetti Hotel & Conference Center, Wilkes-Barre, PA, 77 East Market Street
Wilkes-Barre, PA 18701 United States
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$179.00
business people #custserv

Customer service is a culture, not a department seminar. Half-day seminar. During this special event Dennis Gilbert will serve as the host and lead instructor. Dennis Gilbert   Also Marty Wolff will be on board and will give a brisk 15-minute talk about Customer Service as a Strategy. Marty Wolff   Join us on April 17, 2018 in Wilkes-Barre, PA Seminar Details / Registration

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October 2018

Managers Toolbox Event – Williamsport

October 2, 2018 @ 8:00 am - 5:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$299.00
Managers Toolbox Event

Coming October 2, 2018 to Williamsport, Pennsylvania! Today being a supervisor, manager, or even the CEO requires cultural development skills. These skills are necessary to turn a good department or organization into a great one. It often starts with habits and best practices that are executed across time. Many of these observed best practices are also adopted by others since many management team members are either knowingly or unknowingly serving as role models. This Managers Tool Box Event incorporates the

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Bridging the Gap Event

October 24, 2018 @ 8:30 am - 4:00 pm
SBDC Clarion Univeristy, 330 North Point Drive, Barnes Ctr Suite 100
Clarion, PA 16214 United States
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$99.00
Navigating Generations

Bridging the Gap: Helping Managers Understand Their Employees I'm excited to be delivering the opening segment for this training and development event in Clarion, Pennsylvania! I will be delivering: Navigating a Multigenerational Workforce (starting at 9:00 AM) This all-day event is being sponsored and promoted by the Clarion University Small Business Development Center. Details are still emerging but the date is confirmed for October 24, 2018. Please visit the SBDC website for additional contact information and details.   Visit SBDC

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February 2019

Leadership – Generational Leadership Summit

February 5 @ 5:00 pm - 7:00 pm
Williamsport Country Club, 800 Country Club Drive
Williamsport, PA 17701 United States
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Generational Leadership Summit Forgotten Respect

Generational Leadership Summit. This is an annual Local Leaders Summit organized by Leadership Lycoming (Northcentral Pennsylvania, USA).   I’ll be there serving as a SME (Subject Matter Expert) on navigating the workforce generations. I’ll be doing a book signing as part of the event.   This event is being held at the Williamsport Country Club.   Contact: Sharon Jones at the Williamsport/Lycoming Chamber of Commerce 570-326-1971

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March 2019

Management and Leadership Certificate

March 19 @ 10:00 am - 2:00 pm
Bloomsburg University, 50 East Main Street (Greenly Center)
Bloomsburg, PA 17815 United States
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bloomsburg university

This Management and Leadership Certificate program is being brought to you by a special partnership between Bloomsburg University and the Columbia Montour Chamber of Commerce. Dennis Gilbert, is serving as the instructor/facilitator for this series. This five-module series is designed to help participants develop and sharpen skills that relate to leading in today’s workplace environment. It is appropriate for existing workplace leaders, managers, and supervisors; or those who are new or emerging. Throughout the series, each module will provide specific learning objectives

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April 2019

Developing Middle Managers – PSU

April 8 @ 8:00 am - April 12 @ 5:00 pm
PSU Smeal College of Business, 484 Business Building
University Park, PA 16802 United States
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Penn State Smeal

Developing Middle Managers Learn key managerial competencies in planning, communication, decision making, and more in five full days of this highly interactive classroom experience complemented with online resources. Completion awards a Professional Certificate in Functional Management, 3.6 CEUs, and 35 SHRM PDCs. Dennis Gilbert and Mary Kay Williams will be serving as faculty for the Penn State Smeal College of Business, Executive Programs. This is a 5-day program starting on April 8, and concluding on April 12, 2019. For additional

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Navigating Generations – Clarion University SBDC

April 23 @ 8:30 am - 12:00 pm
SBDC Clarion Univeristy, 330 North Point Drive, Barnes Ctr Suite 100
Clarion, PA 16214 United States
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Clarion University SBDC Dennis Gilbert

Navigating Generations at Clarion University SBDC I'm excited to be back in Clarion, Pennsylvania, to present the popular seminar, Navigating a Multigenerational Workforce This is a half-day morning event. Sponsored and promoted by the Clarion University Small Business Development Center. April 23, 2019 - Morning Program Please visit the SBDC website for additional contact information and details.   Visit SBDC Website

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May 2019

WBHRS (West Branch SHRM) Event

May 8 @ 8:00 am - 9:30 am
Williamsport Country Club, 800 Country Club Drive
Williamsport, PA 17701 United States
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dennis gilbert #CustServ

I will be presenting, How HR Contributes to a Culture of Service. Come visit this SHRM chapter and join existing members for this dive into the importance of having a culture of service and how HR teams can contribute to or become role models for success. Excerpt from WBHRS website: "Dennis Gilbert will address and solidify the relevancy for organizations to develop more of a culture of service. Too often organizations look at customer service as a department. What happens

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Aspiring Leader Seminar – Williamsport, PA

May 22 @ 8:30 am - 4:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$299
Dennis Gilbert Aspiring Leader Seminar

Today's leaders are more than just supervisors or management team members. They are the heart of inspiration, team work, and create the atmosphere required for the pursuit of common goals. This seminar covers many of the foundation skills that build great leadership habits. Participants will explore what it means to be a leader, not just a supervisor or manager. We'll be covering change, communication, and motivating the team. Tough topics that are sometimes taken for granted such as resiliency, understanding

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