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November 2017

#CustServ Talk for BNI Regional Group

November 9, 2017 @ 6:45 am - 9:00 am
Farrington Place, 416 W 3rd Street
Williamsport, PA 17701
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Dennis Gilbert CSP Appreciative Strategies

I will be providing a short 20 minute talk about the importance of building a culture of customer service.   Books will be available for sale and I will be happy to sign them if you choose.   https://youtu.be/YHP2_1jqILc

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December 2017

Book Signing – Library Express

December 15, 2017 @ 6:00 pm - 7:30 pm
Library Express, 300 Lackawanna Avenue
Scranton, PA 18503 United States
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Book signing Dennis Gilbert

Dennis will be on-site signing books and chatting. Books will be for sale through Library Express.   https://youtu.be/YHP2_1jqILc  

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February 2018

Williamsport Inventors Club – Entrepreneurship and Lessons Learned

February 28 @ 5:30 pm - 7:00 pm
IMC Williamsport PA, 1127 W. 4th St.
Williamsport, PA 17701 United States
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Free
Dennis Gilbert Dennis E.

Dennis will be giving a casual talk about entrepreneurship and lessons learned. Launching your own business can be exciting and fun. It also doesn't always develop exactly the way you may expect. This will be an "off the cuff" format inviting questions and interaction. This event is free, guests are encouraged, registration is required. (Contact IMC, Williamsport, PA)

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March 2018

Customer Service Culture, not a Department Seminar – Wmspt, PA

March 27 @ 8:00 am - 12:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$179.00
business people #custserv

Customer service is a culture, not a department seminar. Half day seminar. Additional details by clicking on the website link below.

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April 2018

Customer Service Culture not a Department Seminar – Wilkes-Barre, PA

April 17 @ 8:00 am - 12:00 pm
Genetti Hotel & Conference Center, Wilkes-Barre, PA, 77 East Market Street
Wilkes-Barre, PA 18701 United States
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$179.00
business people #custserv

Customer service is a culture, not a department seminar. Half-day seminar. During this special event Dennis Gilbert will serve as the host and lead instructor. Dennis Gilbert   Also Marty Wolff will be on board and will give a brisk 15-minute talk about Customer Service as a Strategy. Marty Wolff   Join us on April 17, 2018 in Wilkes-Barre, PA Seminar Details / Registration

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June 2018

Aspiring Leader Seminar – Williamsport, PA

June 12 @ 8:30 am - 4:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$299
Aspiring Leader Seminar

Today's leaders are more than just supervisors or management team members. They are the heart of inspiration, team work, and create the atmosphere required for the pursuit of common goals. This seminar covers many of the foundation skills that build great leadership habits. Participants will explore what it means to be a leader, not just a supervisor or manager. We'll be covering change, communication, and motivating the team. Tough topics that are sometimes taken for granted such as resiliency, understanding

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October 2018

Managers Toolbox Event – Williamsport

October 2 @ 8:00 am - 5:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$299.00
Managers Toolbox Event

Coming October 2, 2018 to Williamsport, Pennsylvania! Today being a supervisor, manager, or even the CEO requires cultural development skills. These skills are necessary to turn a good department or organization into a great one. It often starts with habits and best practices that are executed across time. Many of these observed best practices are also adopted by others since many management team members are either knowingly or unknowingly serving as role models. This Managers Tool Box Event incorporates the

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Developing Middle Managers : Part 1

October 16 @ 8:00 am - October 18 @ 5:00 pm
PSU Smeal College of Business, 484 Business Building
University Park, PA 16802 United States
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$2795.00
developing Middle managers

Dennis is back at his alma mater, Penn State University, working with Penn State Executive Programs and the Smeal College of Business. PROGRAM FEE COVERS ALL SIX FULL DAY SESSIONS! With Today's flatter, leaner organizational structures much more is expected of the mid-level manager in delivering organizational results. Because they must rely more on cross-functional resources rather than dwindling direct reports, their communication, influencing, and networking skills are critical to success. Developing Middle Managers provides key competencies of management beyond

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Bridging the Gap Event

October 24 @ 8:30 am - 4:00 pm
SBDC Clarion Univeristy, 330 North Point Drive, Barnes Ctr Suite 100
Clarion, PA 16214 United States
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$99.00
Navigating Generations

Bridging the Gap: Helping Managers Understand Their Employees I'm excited to be delivering the opening segment for this training and development event in Clarion, Pennsylvania! I will be delivering: Navigating a Multigenerational Workforce (starting at 9:00 AM) This all-day event is being sponsored and promoted by the Clarion University Small Business Development Center. Details are still emerging but the date is confirmed for October 24, 2018. Please visit the SBDC website for additional contact information and details.   Visit SBDC

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November 2018

Developing Middle Managers : Part 2

November 6 @ 8:00 am - November 8 @ 5:00 pm
PSU Smeal College of Business, 484 Business Building
University Park, PA 16802 United States
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$2795.00
developing Middle managers

Dennis is back at his alma mater, Penn State University, working with Penn State Executive Programs and the Smeal College of Business. PROGRAM FEE COVERS ALL SIX FULL DAY SESSIONS! With Today's flatter, leaner organizational structures much more is expected of the mid-level manager in delivering organizational results. Because they must rely more on cross-functional resources rather than dwindling direct reports, their communication, influencing, and networking skills are critical to success. Developing Middle Managers provides key competencies of management beyond

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