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November 2017

Customer Service Culture Seminar – NJ

November 2, 2017 @ 8:30 am - 4:00 pm
Sheraton Lincoln Harbor, 500 Harbor Blvd
Weehawken, NJ 07086 United States
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$289.00
Customer Service Seminar at Sheraton

Customer service is a culture, not a department seminar. Being held in Weehawken, NJ. Full day event. Price is $309.00 or $289.00 if prepaid by 9/20/2017. Additional details by clicking on the website link below:

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#CustServ Talk for BNI Regional Group

November 9, 2017 @ 6:45 am - 9:00 am
Farrington Place, 416 W 3rd Street
Williamsport, PA 17701
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Dennis Gilbert CSP Appreciative Strategies

I will be providing a short 20 minute talk about the importance of building a culture of customer service.   Books will be available for sale and I will be happy to sign them if you choose.   https://youtu.be/YHP2_1jqILc

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December 2017

Book Signing – Library Express

December 15, 2017 @ 6:00 pm - 7:30 pm
Library Express, 300 Lackawanna Avenue
Scranton, PA 18503 United States
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Book signing Dennis Gilbert

Dennis will be on-site signing books and chatting. Books will be for sale through Library Express.   https://youtu.be/YHP2_1jqILc  

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February 2018

Williamsport Inventors Club – Entrepreneurship and Lessons Learned

February 28, 2018 @ 5:30 pm - 7:00 pm
IMC Williamsport PA, 1127 W. 4th St.
Williamsport, PA 17701 United States
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Free
Dennis Gilbert Dennis E.

Dennis will be giving a casual talk about entrepreneurship and lessons learned. Launching your own business can be exciting and fun. It also doesn't always develop exactly the way you may expect. This will be an "off the cuff" format inviting questions and interaction. This event is free, guests are encouraged, registration is required. (Contact IMC, Williamsport, PA)

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March 2018

Customer Service Culture, not a Department Seminar – Wmspt, PA

March 27, 2018 @ 8:00 am - 12:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$179.00
business people #custserv

Customer service is a culture, not a department seminar. Half day seminar. Additional details by clicking on the website link below.

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April 2018

Customer Service Culture not a Department Seminar – Wilkes-Barre, PA

April 17, 2018 @ 8:00 am - 12:00 pm
Genetti Hotel & Conference Center, Wilkes-Barre, PA, 77 East Market Street
Wilkes-Barre, PA 18701 United States
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$179.00
business people #custserv

Customer service is a culture, not a department seminar. Half-day seminar. During this special event Dennis Gilbert will serve as the host and lead instructor. Dennis Gilbert   Also Marty Wolff will be on board and will give a brisk 15-minute talk about Customer Service as a Strategy. Marty Wolff   Join us on April 17, 2018 in Wilkes-Barre, PA Seminar Details / Registration

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October 2018

Managers Toolbox Event – Williamsport

October 2, 2018 @ 8:00 am - 5:00 pm
Genetti Hotel Williamsport, 200 West 4th Street
Williamsport, PA 17701
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$299.00
Managers Toolbox Event

Coming October 2, 2018 to Williamsport, Pennsylvania! Today being a supervisor, manager, or even the CEO requires cultural development skills. These skills are necessary to turn a good department or organization into a great one. It often starts with habits and best practices that are executed across time. Many of these observed best practices are also adopted by others since many management team members are either knowingly or unknowingly serving as role models. This Managers Tool Box Event incorporates the

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Bridging the Gap Event

October 24, 2018 @ 8:30 am - 4:00 pm
SBDC Clarion Univeristy, 330 North Point Drive, Barnes Ctr Suite 100
Clarion, PA 16214 United States
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$99.00
Navigating Generations

Bridging the Gap: Helping Managers Understand Their Employees I'm excited to be delivering the opening segment for this training and development event in Clarion, Pennsylvania! I will be delivering: Navigating a Multigenerational Workforce (starting at 9:00 AM) This all-day event is being sponsored and promoted by the Clarion University Small Business Development Center. Details are still emerging but the date is confirmed for October 24, 2018. Please visit the SBDC website for additional contact information and details.   Visit SBDC

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February 2019

Leadership – Generational Leadership Summit

February 5 @ 5:00 pm - 7:00 pm
Williamsport Country Club, 800 Country Club Drive
Williamsport, PA 17701 United States
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Generational Leadership Summit Forgotten Respect

Generational Leadership Summit. This is an annual Local Leaders Summit organized by Leadership Lycoming (Northcentral Pennsylvania, USA).   I’ll be there serving as a SME (Subject Matter Expert) on navigating the workforce generations. I’ll be doing a book signing as part of the event.   This event is being held at the Williamsport Country Club.   Contact: Sharon Jones at the Williamsport/Lycoming Chamber of Commerce 570-326-1971

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March 2019

Management and Leadership Certificate

March 19 @ 10:00 am - 2:00 pm
Bloomsburg University, 50 East Main Street (Greenly Center)
Bloomsburg, PA 17815 United States
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bloomsburg university

This Management and Leadership Certificate program is being brought to you by a special partnership between Bloomsburg University and the Columbia Montour Chamber of Commerce. Dennis Gilbert, is serving as the instructor/facilitator for this series. This five-module series is designed to help participants develop and sharpen skills that relate to leading in today’s workplace environment. It is appropriate for existing workplace leaders, managers, and supervisors; or those who are new or emerging. Throughout the series, each module will provide specific learning objectives

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