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November 2017
#CustServ Talk at All-For-One-Wedding-Pros
Attending the chapter meeting and speaking with the group about important trends in customer service. #CustServ The Customer Service Culture Books will be available for purchase and I will be happy to sign them. https://youtu.be/YHP2_1jqILc
Find out more »#CustServ Talk for BNI Regional Group
I will be providing a short 20 minute talk about the importance of building a culture of customer service. Books will be available for sale and I will be happy to sign them if you choose. https://youtu.be/YHP2_1jqILc
Find out more »May 2019
WBHRS (West Branch SHRM) Event
I will be presenting, How HR Contributes to a Culture of Service. Come visit this SHRM chapter and join existing members for this dive into the importance of having a culture of service and how HR teams can contribute to or become role models for success. Excerpt from WBHRS website: "Dennis Gilbert will address and solidify the relevancy for organizations to develop more of a culture of service. Too often organizations look at customer service as a department. What happens
Find out more »October 2019
Pennsylvania State Tax Collectors Convention
Pennsylvania State Tax Collectors' Association Convention 2019 I'm delighted to be the opening speaker at this annual event. My talk will be connected to the service aspects (think customer service) of the important work of these individuals. I'll also have a table at this event and will be offering my books at a sizable discount. This is a two-day event, I will be on-site for the opening morning presentation on October 11, 2019. More Info
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