Have you experienced workplace ruckus? Of course you have. It happens often and it might be something good if it is properly managed.
In late 2002, Honda developed and released for the 2003 model year a small scooter type motorcycle that was called the Honda Ruckus. Powered by a small 49cc engine it likely has its roots in snappy short urban commutes.
Did it make a ruckus?
I’ve seen a few, but I’m not sure how many have been produced or sold. On a small scale, the name does seem to make people curious. Someone in R&D was behind this effort, they literally had to make a ruckus.
What about your job? What happens in your workplace? Are you making a ruckus? Should you?
Are you providing services or shipping goods that show that you care?
It isn’t always easy. In fact, it is often hard to put forward the effort required to only deliver the absolute best.
It requires dedication, commitment, and a willingness to produce time and time again with the customer in mind.
How will the product be used? If you were receiving it what would you want it to look like? What would exceptional levels of service feel like?
Most people in most organizations are striking some type of harmonious balance. A balance between what is viewed as practical, just good enough, and keeps costs low, as compared with what delights the customer, demonstrates high value, and spreads the good word.
When you care enough to strike a good balance you may also care enough to make it better than before. Build it better. Deliver it better. Create happy and loyal customer relationships.
When you really care you may have to make a bit of a ruckus.
Rally the team, get excited about opportunities, feel the need and be encouraged by change.
Everyone on your team is in it together.
Making a bit of a ruckus seems like a pretty good idea.
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.