Tag Archives: worth

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Status Quo

Confronting the Status Quo, What Is It Worth?

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Some work doesn’t come with a price tag, it is priceless. The hardest work for organizations is often confronting the status quo. It is the ground where experience and knowledge meet and advise that any change is a counterproductive threat to the work accomplished so far.

What’s it Worth

Think of the business ventures that failed to change, or changed too late. There are some good ones. Kodak and Blockbuster are two.

Many people believe that their workday energy is best spent fighting to keep the status quo. They need to use their energy wisely. Otherwise, someone may change something. That seems like a waste.

Imagine the onlookers at Kodak, watching digital imagining bit-by-bit, byte-by-byte, weakening their traditional film business. The very energy spent to protect the status quo was actually energy spent on their own demise.

All of that energy spent fighting to keep things the same. What is that worth?

Energy Spending

Imagine instead if all of the energy spent on protection was spent on real work. What if it was spent navigating the hurdles, the obstacles, and confronting the status quo. What would that look like?

Think for a moment, what if all of the resources were instead spent on observing what is challenging the customer and then making it easier, better and faster to do business. Instead of cheaper, with less overhead and reduced touch points.

What if the customer was considered the best investment? What if it started internally and spread virally externally?

Is it possible to reduce the friction of the customer journey? Can the organization shorten lead times, ship sooner, and stand by the product, will they?

What if internal teams actually started working together and stopped pointing fingers, and casting blame across departments?

Status Quo

What hard work would you rather do?

Confronting the status quo is hard, but for those who put in the effort and carry it through to produce lasting change that saves businesses, it is priceless.

All of that other hard work. It isn’t worth a dime.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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worth it appreciative strategies

What Makes You Worth It, Not Cheap

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People become so fixated on price, the price of gasoline, the price of the combo meal, and the price of your data connection. The pursuit of cheap is often a slippery slope. What makes you worth it?

Looking for Cheap

Unfortunately, some people don’t care about better, they care more about cheap. This lasts for a while, until they discover that cheap is more expensive.

I bought it on eBay, it was NOS (new old stock) but now I’ve realized it is used. It broke the first time I used it.

I grabbed the lowest priced coffee for our coffee maker. We have clients coming in today. It tastes terrible.

The repair shop gave me choices on a new battery for my car. I picked the cheapest one, now my car won’t start, the battery is dead.

So many frustrated people, the shortcut often doesn’t get you there faster and the lower price will often cost you more.

People and Organizations

This is true with nearly everything, and true with both people and organizations.

They go a little cheaper on their marketing or advertising budget. Sales haven’t been the same since. In fact, they are now worse.

Employees need training so they make it mandatory that everyone watches the video. Employees learn something new, but fail to understand how to apply the knowledge. There wasn’t an expert available to answer the tough questions. Now you have attorney fees and employees to replace.

They need a warm body to do some work, so they find the employee who will work for less. They ship the wrong product, provide poor service, and the organization’s reputation is changed forever.

Good Choices

As people, we have a choice. There are choices made and consequences of actions in every one of these examples. Is cheap worth it?

Make a conscious choice to not be cheaper, but to be worth it. Whatever you are selling, standing behind, or building a reputation on, don’t be cheap, be worth it.

Worth It

Do the hard work, work longer to make it better, stay late, come in early, provide reliability, be trusted, learn more, have some fun, and most of all, care.

The smartest people and organizations, the ones that really matter, they will notice. Everyone else is only interested in cheap.

It is a slippery slope. Be worth it instead.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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