Tag Archives: words

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communication pace

Communication Pace Helps Curb Conflict

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Do you know someone who is a little bit witty? Do you occasionally pop off a good one-liner? Have you ever had a slip of the tongue in the workplace? Communication pace may be what you need to consider.

Whether it is with serious intent in the meeting, with anger when expectations aren’t met, or as a playful joke, what you say can have lasting consequences.

I’ve said a few things I wish I hadn’t. I’ve also messed up a word or two here or there. In some rare cases, I may have even used a word that doesn’t exist.

Often it is the pace of our communication that gets us in trouble. The pressure to deliver now, on the spot, in the moment creates more risk for a big mistake.

Slowing down helps.

Communication Pace

When you stop trying to finish people’s sentences. When you exchange the statement you want to blurt out into a question, or when you refrain from being the class clown, your results improve.

Finishing sentences is often positions you as an egotistical know it all.

Rushed statements with a commanding voice invoke fear or anger.

Being the clown or having a joke for every moment means others won’t take you seriously when you have something valuable and important to offer.

Slow It Down

Removing words you’ve spoken is like a bad tattoo. Not everyone will see it, but those who do aren’t quick to forget it.

Perhaps some patience will help. Slow down a little. Consider the consequences and consider how you might feel if you were the recipient.

Second chances are valuable but they don’t always wash away what happened first.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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cultural words

Cultural Words May Matter More

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When you say, “soda,” someone else may say, “pop.” Do cultural words matter in your workplace?

When someone says, “Things don’t add up.” We assume that to be a universal truth. The saying, “Two plus two isn’t equaling four,” makes us believe something is off.

It is hard to dispute math.

Words Matter

Words always matter. They matter much more than most people realize. A simple change in our sentences, a word here, or a word there, often make a difference.

In workplace cultures belief is powerfully connected to words.

We have exceptional customer service.

We ship fast.

Patience is one of our core values.

Of course, the truth in each statement is subjective. Belief in these statements will matter for sales, operations, and brand.

Belief is part of your culture. The words used to describe how things happen, what will happen, and when, create images that form the culture.

Do you believe it?

Cultural Words

Everyone should get the same result when they add ten and five together. If you don’t believe it, check it on a calculator.

A twelve-inch ruler is a universal truth. It’s one foot.

When you suggest your workplace culture is diverse, committed, and engaged it is not a universal truth. It is a belief.

A great culture doesn’t come to life because of the technology, infrastructure, or a fancy conference room. You may have 80,000 square feet, but not much of that tells us the truth about your culture.

Words help create the image. After that, it is up to everyone in the community to believe, or not.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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your picture

Your Picture, Your Vision, Your Image Is a Thousand Words

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No, it is not that selfie you just snapped. What you picture, what you think or say about a picture will create the path that you follow. What is your picture?

Many of us have a camera in our hand or within arm’s reach. We snap photos of people, buildings, animals, and other cool things. Every photo tells a story, but is it a true story?

The Client

A few years ago, I was about to engage with a client and decided to browse their website to learn a little more about them.

Of course, I saw pictures and their logo. I read catchy slogans and about how they please customers. There were testimonials and expressions of longevity.

Then I watched their corporate video. Indeed, it was impressive. In the video happy employees were working hard.

The video included short clips as the videographer toured the facilities. There were drone shots, employee picnics and charity events. There was even a run through the woods to illustrate fitness and stress release.

Later, but before my first engagement, I privately asked my contact if I could ask a tough question. I suggested it would be important for my engagement with them and that it would guide what I delivered.

The response was, “Certainly, yes, please go ahead.”

I asked, “I noticed your video on your website. Is that culture, the culture it illustrates, is that real?”

The next words spoken by the contact were, “Hang on a minute. Let me close my door.”

I don’t think I need to explain what happened next. Honestly, I was disappointed. The video was a masterpiece, but it was more art than it was reality.

Your Picture

As you browse the pictures in your home, the pictures in your social media feed, or the pictures in the customer entrance of your workplace, ask yourself, “Are they real?”

Be honest, it is important for everything that happens next.

There is a good chance there is more work to be done.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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