Tag Archives: wasted

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wasted energy

The Big Frustration of Wasted Energy

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Do you need your go juice in the morning? Bottomless pots of coffee, maybe an energy drink or two? Have you ever thought about wasted energy? The things you do that don’t provide value?

What’s Your Fix?

I’m a coffee drinker. I know it is a sin, but often it is decaf.

Someone once said to me, “Why do you drink decaf? That doesn’t make any sense.”

There are probably several reasons. The best reason is because I like the taste of coffee. No sugar, no cream, nothing added, just coffee.

Certainly, I’ve had a few energy drinks in my day. I’ve drank bottomless pots of caffeinated coffee. Chocolate, soda, and other energy products.

The question really is, do we need more energy or do we need to stop wasting energy? Perhaps it is some of both.

Daily Routine

Everyday people make their move to work. They have a routine, a commute, stops they make and things they do to pass the time. How is that energy spent?

Once on the job, or in the surroundings of other people, there is often chatter, discussions, and usually some gripes and complaints.

Are you wasting energy on non-productive things?

While this may not be you – be sure you self-assess – many people waste gobs of energy reliving the negativity of the past. What this creates is negativity of the future.

Wasted Energy

In very limited measures there may be some relief in getting something off your chest. When most of what you talk about is doom and gloom, you’re going to experience doom and gloom.

Worry, anxiety, and anger, they are not positive energy. When you talk about it, relive it, and tell others, there really isn’t anything positive about that.

Everyone probably has something to worry about and at low or moderate levels worry can help us navigate life and even grow better. Anxiety or feeling anxious can sometimes be twisted and redirected. Even moderate levels of anger can be redirected for a positive outcome.

On the other hand, all this negative energy can eat us alive. It makes people depressed, inappropriately anxious, and in extreme circumstances causes other health problems.

It is your energy. How will you use it?

What does your day look like?

-DEG

Originally posted on November 1, 2018, last updated on November 5, 2019.

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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customer service time appreciative strategies

Customer Service Time You Will Never Get Back

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Apologies do not always make a difference. Attempting to fix a wrong will not always make it right. Unfortunately, in many circumstances customer service time is time that you will never get back. Have you lost time that you’ll never get back?

In a rapidly expanding service economy organizations that focus on proper delivery, minimizing breakdowns in service, and maximizing opportunities by caring most about the customer often find it easy to make a difference. It is easy because so many businesses get it wrong.

Time Wasted

Is your business getting it right or getting it wrong? Certainly, we recognize that time is money, who is wasting your time? How has your time been wasted?

  • Waiting in line or in the queue
  • Shipping delays
  • Bad weather shutdowns
  • Wrong product shipped
  • Product not to spec
  • Wait staff with too many tables
  • Order given to wrong customer
  • Wrong information in customer database record
  • Failure to place order on production schedule
  • Equipment malfunction or breakdown

Some of these, none of these, or all of these may result in an experience that is less than desirable for the customer. What is worse is that it represents a loss in time that can never be recovered.

There are times when apologies don’t really matter. There are times when trying to fix the wrong isn’t comparable to the damage.

Customer Service Time

We can’t control the weather, sometimes we can’t control equipment breakdowns, and sometimes we get more business than what we are prepared to handle.

For the customer, none of it matters because when it equates to time they’ll never get back, it is gone forever.

Sometimes they are too.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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