Tag Archives: support

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finding support

Finding Support For What You Want and Believing It

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Information is available in abundance but what is the quality? Are you finding support for your ideas or behaviors? Do you believe what you find?

Confirmation bias may be the correct term. It is when we find data or information that confirms our initial beliefs. It’s data or feedback that validates and supports what we want.

In today’s World it is easy to do.

Pick Your Path

If you like aggressive, loud, and boisterous behavior you can find information to support it.

If you want to riot, cause trouble, and disagree about the sun coming up tomorrow, you can find support.

Do you want political or religious affirmation? You can find it.

How is all of this affecting your job, your livelihood, or career?

Be careful what you read. Be careful about what you see. Most of all, be careful about your actions and behaviors.

This is true for how you manage a job interview. It is true for how you communicate with your boss. Of course, it is true for your attitude and the perceptions and expectations that others have.

Belief and Denial

Ask someone if they give good customer service, then ask the customer.

It is not uncommon for a person or an entire organization to be convinced they are delivering awesome service and anyone who disagrees is just wrong. They’ll just discount the information they don’t like, it’s a form of denial.

It is much easier and comforting to believe what we want and find the backup for it.

Finding Support

Are you finding support for your values and beliefs? Support for the way you see the World? You probably don’t need to look far.

In an economy that flourishes on connections you may want to carefully consider your path.

Some paths lead to a crowd we weren’t expecting, or worse, to a dead end.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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moving up

Moving Up and The Support Systems Around You

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Do you have career goals? Are you ready to move up? In many cases moving up is important, but there are not any goals or a good support system. What do your friends think?

It is interesting that we often talk openly about refusing a dessert, about being sure we are going to hit the gym, or that we want to drop a few pounds.

Friends often seem supportive, they’ll offer encouragement, and maybe even invite you to join them in their own similar endeavors.

Moving Up

What happens when you tell them you are going for a promotion, that you want to get an advanced degree, or that you want a luxurious home that puts you into a new neighborhood? Are they supportive or do they offer to help?

Goals are important for everything you want to accomplish. No goal means limited achievement. It is easier to deny yourself advancement when you don’t define what the advancement looks like.

Support systems matter. The weight loss program, the fitness routine, or skipping the dessert. Support and encouragement help.

If you are career minded, success driven, and want to accomplish more, do you have the support you need?

Support Systems

Your network is critical for your success. Those people who surround you matter. If you’re interested in moving up who is shouting encouragement?

Change is scary, it may cause friends to worry about being left behind, to get anxious because they aren’t as committed or lack the confidence. Yes, even jealously may be a factor.

Here’s the thing, you need a support system. You need encouragement and backup. Most of all you need belief. Sometimes belief from others is the trigger for belief in yourself.

What’s stopping your advancement? What is holding you back from moving up?

Most successful people hang around others who support success, not deny it.


Dennis E. Gilbert is a business consultant and succession coach who helps organizations and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating a Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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customer service promises appreciative strategies

Keeping Customer Service Promises

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Perhaps the biggest thing that disappoints the customer is when their expectations are not met. How did they develop their expectations? Are they reasonable? Do you keep customer service promises?

A promise may not always be spoken. Sometimes a promise is assumed or expected. At the restaurant or coffee shop, we may expect our table to be clean, our muffin fresh, and typically our coffee warm. They don’t tell us that it will be that way, we expect it.

Accept versus Expect

Many customers might accept less than perfect, but that doesn’t mean that they like it. It doesn’t mean that they will tell their friends that they did. It especially doesn’t mean that they will be back.

Consider any product or service, a website, video, radio, brochure, and email message. They might all make promises or set the expectation. In many cases competitors with like products also set expectations.

If the sandwich shop down the street provides french-fries with any sandwich order as inclusive within the price of the sandwich, we start to expect it. We don’t expect to order a sandwich and then order fries, we assume they are included.

Shoes, well, they come with shoestrings. Eyeglasses from an optometrist come with a case, our smartphones are loaded with a battery, and our new TV comes with a remote control. It is expected, it’s a promise.

Customer Service Promises

Marketers, competitors, and even traditions, they all contribute to customer expectations. If you deliver anything less or expect the customer to pay extra you may have already broken the promise.

The server who doesn’t smile, the queue on the technical support line, or our technology product with short battery life, they are all broken promises.

We expect a smile it is a promise kept or broken. We don’t want to wait, and we don’t always have an electrical outlet to charge a battery. Brighter smiles, shorter wait times, and longer battery life, it is what we want, anything less is a broken promise.

Keep your customer service promises.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a four-time author and some of his work includes, Forgotten Respect, Navigating A Multigenerational Workforce and Pivot and Accelerate, The Next Move Is Yours! Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

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