Tag Archives: strength

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little more

Humpfrey, Can You Do Just a Little More?

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Career minded people are trying to change. They want to achieve something better, greater, and more robust. The true love comes from what they do, what they become, and the good things that follow. Can you do a little more? Will you?

It is common that people in the workplace feel dumped on, piled on, and burnt out.

Camel Syndrome

Dumped on and piled on, you feel like a camel. Standing, waiting, looking over your shoulder. You see someone lingering with just one piece of straw, eager to throw it on someone’s back. Will it be yours?

It is difficult to dump the metaphoric load. The emotional labor required grows. No straws seem to fall off your back, just more piling on.

Carrying the load is often intensified because we relive that feeling. Even if the load is gone, we’re still carrying it. Worse yet, we feel compelled to share the story. We relive it once again, giving some burden to another weary traveler.

Big Loads

Of course, it is possible you’re carrying a big load. Perhaps the biggest load you’ve ever carried. It isn’t a test. It is reality.

Yet, another straw is hovering just above your shoulders waiting to drop.

If you want to make a difference for your career you are lucky then. You’re lucky that you have the opportunity to carry more.

It will show your strength. Your ability to overcome adversity and eliminate any perceived weakness.

A Little More

You should ask yourself, “Can I do a little more?” Can you push through the emotional labor? Will you find a way to be more responsive, more caring, and more patient?

Can you find the strength for one more straw?

Here is the thing, that one more, it makes you different, better.

If the journey is going to be tough the weakest camel is never selected.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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emotional labor strength

Emotional Labor Strength and Doing Whatever It Takes

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If you were self-assessing, would you indicate that you have emotional labor strength, or is it really one of your weaknesses? Do you procrastinate about your workload, to-do list, or visiting your in-laws?

Are you able to jump to attention at the slightest whimper from your boss? Perhaps you would rather put off that task until you really feel like doing it. Are you really committed to doing whatever it takes, or only when it fits your personal agenda?

Is Easy Better?

A traditional or baby boomer boss may suggest people are lazy. They may suggest that the younger half of the workforce will avoid the tough stuff, or avoid things that annoy them.

Instead of making the follow-up call, they’ll send an email. Instead of responding to an email or voice mail they’ll do nothing. Spending time with the customer, well, that is out too. It is all just too hard.

In customer service circles a lack of emotional labor strength may be mislabeled as a lack of caring. Is it really a lack of caring or is it just too disruptive to the flow of doing little or nothing.

Caring will cost. It costs in hard resources like money and people, and it costs in emotional labor. When people are required to think, be patient, have empathy, be farsighted, encouraging, and do whatever it takes, we may discover who really has emotional labor strength.

Emotional Labor Strength

Waiting until the last minute is not a skill. Broken promises are not someone else’s fault.

Effort should be at one hundred percent and should never be considered as scalable based on the rate of pay.

Doing whatever it takes is what emotional labor strength is often about.

Laziness, procrastination, or putting it off forever isn’t strength, it is a weakness.

Regardless of whether it is about customer-service skills, getting along with co-workers, being flexible, adaptable, staying late, or coming in early, your level of emotional labor strength is what sets you apart.

If you’re wondering about individual work ethic, you’ve either found it, or not.

– DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+


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