Trust is critical everywhere. Workplace trust affects everything that will happen next. It is true with customers, vendors, and employees. Are you a trusted resource?
Have you wondered why…
employees don’t seem to care;
micromanagement is rampant;
managers are unavailable;
electronic communication is preferred;
turnover ratios are high;
customers nibble on marketing but seldom bite;
vendors won’t negotiate on terms?
All of this may have something to do with trust and reputation.
Being a trusted resource is critical for efficiency, process improvement, and customer confidence.
Have you considered your customer, marketing, or brand promise? Are you living up to that or would the other side suggest that is a lie?
Are you consistent with employees and decisions? Do people know what to expect and when?
Being a trusted resource comes with an obligation. The obligation to live up to promises and expectations.
Successful organizations seem to get more of this right instead of wrong. They work on trust, realize the sensitivity and costs of a breakdown, and insist on the actions and behaviors necessary to promote it.
Consider this, has your project been on track and within budget? Is there gossip, drama, absenteeism, turnover, and a relentless focus on pay?
Are sales where they should be? Do you know your best customers and treat them with respect instead of rules? Do you have great terms and support with vendors?
What is all this costing you?
What is holding you or your organization back?
Perhaps you are not a trusted resource.
Do you need some help with trust? Call me.
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.