Do you let feelings get the best of you? Have you ever been told to stop being emotional? The truth is, emotion binds you to the experience. It may be the most important connection you make.
You’re driving in your car and an oldie comes on the radio. You remember a moment, a situation, an experience that touches your heart.
The high school or college graduation you attend. You remember a time when you were in a similar position and you wish for his or her dreams to come true.
It’s also true at weddings, first bicycle rides, first cars, and your first home.
It may even be true at your first job.
A bit of nostalgia.
As a person you connect to things based on emotion.
For your workplace, do emotions matter?
You bet that they do. We are an emotionally driven species.
I have a few clients who have been known to state, “Remove the emotion!”
When the opportunity is right, I’ll urge them to reconsider this statement.
The last time I checked, passion for the work is based on emotion. Caring about the customer is based on emotion, and accomplishing something new or different is aligned with emotion.
Do you want culture. Culture isn’t based on something tangible. It’s deeply rooted in emotions.
When you constantly remind the team to remove the emotion. You may be self-defeating the change or culture you’re actually trying to create.
Do you need buy-in for your change? Get people emotionally involved.
Are you trying to make a positive pivot for your culture? It’s connected to emotions.
Do you want people to do their best for the customer, put the customer first, and build strong relationships? It stems from caring. Caring comes from emotions.
Emotion may be the most underrated aspect of workplace productivity, efficiency, and employee loyalty.
It will be a positive influence on culture, or it won’t.
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.