Tag Archives: reciprocity

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workplace reciprocity

Workplace Reciprocity is Connected to Friendships

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Do you have friends at work? Many would quickly suggest that they do. Is workplace reciprocity the real force behind your connections?

We start to develop the basics of reciprocity at a very young age.

You give me your best Pokemon card and I’ll give you one of mine.

You pony tail my hair and I’ll pony tail yours.

Let’s switch bikes. You ride mine and I’ll ride yours.

All grown up and navigating a career many people carry the concept of reciprocity along with them. Everything is done, or not, with the expectation of reciprocity.

Transparency is great buzz word. People throw around the idea of being transparent as many times as they hit the coffee station before noon.

Are your friends at work really transparent? Do you know what their motives are? Are they genuine or more self-serving?

Workplace Reciprocity

Much of our success can be attributed to our relationships.

Make friends with the boss and she’ll help you get ahead. Make more contacts, always be friendly and kind, then people will refer you.

Relationships matter but the real question is, “Are they authentic?”

It may all circle back to the concept of reciprocity. What do you have that I want? What leverage can I build from our relationship?

Funny the values or techniques we develop in childhood. Funnier still how adulthood finds us not too far away from the earliest concepts we learned.

Build relationships and make good friends. Keep in mind that business will always be business.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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workplace generosity

Workplace Generosity and What It Means for the Team

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If asked, could you honestly suggest that there is generosity in your team? Workplace generosity is often suggested as a core value, but what actually occurs may be something different.

Generosity is an interesting aspect of organizational culture.

Giving Culture

Many people believe that every day they are giving. Giving, giving, and more giving, but never receiving in a reciprocal manner or amount.

This is the first fallacy of generosity. Generosity is about giving first, and not expecting something in return.

People can give in many ways. Most of them are not monetary.

We can give our attention and be a good listener. We may give new ideas or give valuable advice. In some cases, we are even giving respect, transparency, and appropriate consideration for others contributions.

These are all generous aspects of your culture.

Workplace Generosity

Do you view your teams as being generous? Are they giving on a supportive and emotional level? Are they keeping commitments and are they authentic?

Reciprocity is a nice compliment to generosity, yet if reciprocity is expected it changes the value.

When the cultural value is giving without reciprocity, and everyone participates, it seems that giving comes naturally and reciprocity may simply be a residue from the effort.

Be sure you’re using the correct labels. Generosity does not mean reciprocity. Reciprocity has an exchange expectation.

If generosity is your goal, give without conditions. Most of all, stay consistent and carry out the values that you are suggesting.

Your employee teams will thank you for it.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.


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dramatic change

Dramatic Change and the Squeaky Wheel

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Most stories are dramatized for the intended benefit of audience engagement. When change is happening in your workplace is it dramatic change?

It starts at a very young age. Children cry or dramatize the situation to garnish more attention, bring attraction to the problem, and spark someone else into action.

Often it is valid, sometimes it gets labeled as crying wolf, eventually the scale of drama is balanced out or the child gives up.

Workplace Drama

Drama in the workplace is common. Problems are often exaggerated, circumstances expanded, and somewhat minor situations capitalized on for a desired result.

Sometimes it happens with customers. The business representative moans through it, describes the pain involved, highlights the specialty of the experience but still gives the customer what they want.

In contrast there may be a different strategy. A strategy where the mistake is covered up, disguised, or camouflaged. The intent may be to make the business look strong, accountable, and error free.

Future Interactions

The interesting part is that internal or external service and the associated experience sets the stage for future interactions.

I can accommodate your need, but just this one time.

We aren’t supposed to do this because it is so costly but I will make an exception. 

This requires manager approval, I will ask. It is unlikely they’ll agree but I’ll do my best. 

Drama may be more common than you realize. It is fueled by emotion and often ignites reciprocity. Perhaps desirable in sales and service.

Dramatic Change

Changes in policy, scaling up, scaling down, economic turmoil, and even government regulations may spark dramatic change in your organization. How will the change be navigated?

Will the change process smooth and effortlessly? Will it be camouflaged, transparent, or dramatized?

You likely won’t remove the drama because drama is a choice. Your choice will condition the impact and engagement of others.

Drama is the squeaky wheel. A squeaky wheel may get oiled or get replaced.

-DEG

Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

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