Caring gracefully may be exactly what your organization is missing. Are you stuck between offerings and volume? Are the big box stores or eCommerce sites rattling your cage?
How will you compete?
The best way to get more is to bring it all to scale. Scaling your product and services is the best way to get bigger and often, yes, get better.
Where will you invest? Time, money, or people? Perhaps all of those?
Scaling not Failing
The small mom and pop restaurant will often fail when they try to expand. The small repair shop struggles to compete with the franchised option. And your product on shelves in Walmart, Best Buy, or available from Amazon may attain a different scale when compared with the small retail shop or static webpage.
The difference may come from the investment that many leaders overlook. The investment is in driving purpose which drives caring.
Many organizations and businesses insist that they are family-oriented. They insist that working in one of their shops, warehouses, or production facilities is just like being part of a big family.
Is it true?
Talk is cheap and true caring comes with a price.
The price is the sacrifice that people make when they care more.
It starts with a well-defined purpose. Achieving the metric matters but it isn’t achieved in dollars and cents. It’s achieved when people care enough to push more, push harder, and pull it off.
A deeper level of caring means everyone understands why quality inspection seeks perfection and not just to be good enough. It’s why packaging matters and the brand is built from a reputation not the size of the facility or number of locations.
People who work together for a common cause, who are smart, value learning, and want to do the job right are far more likely to achieve more than the competing organization that cares less.
The small shop or the multimillion-dollar franchise. The retail store or the eCommerce site. Caring gracefully matters.
Buying state-of-the-art equipment is one price to pay. It will never be enough to beat a team that invests in purpose and caring first.
It’s often hard to find.
Dennis E. Gilbert is a business consultant, speaker (CSPTM), and culture expert. He is a five-time author and the founder of Appreciative Strategies, LLC. His business focuses on positive human performance improvement solutions through Appreciative Strategies®. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.