Tag Archives: planning

  • -
backwards thinking

Backwards Thinking and Turning Things Around

Tags : 

Some people believe in doing it backwards. The thought is, “I will do it when…” In business this may be backwards thinking and you may discover things are more effective done a different way.

We will train our workforce when we are not so busy.

We will upgrade our computer system when we get a few more customers.

Our building will get remodeled if we hit our goal this year. 

All these things and many more are quite possibly critically important. Important for customers, for scaling, and even for employee morale.

Trouble Spots

One of the trouble spots is that business owners, the CEO, and the board may not always believe in these investments. It often feels a lot safer to do it later. Do it when the time is right.

Unfortunately, some of the greatest opportunities pass by when the organization is not prepared.

Customer service and leadership skills don’t hold an organization back, improvements help build the organization up. Software and hardware upgrades, the same is true. Building size, condition, and ambiance, always make a difference for employee morale and customer comfort. In some cases, it depicts the brand.

Things are easy to suggest waiting for. Will the organization be ready when opportunity knocks?

Backwards Thinking

Being frugal is important and often smart. In business though, you sometimes must leap while you are looking, and you must build the airplane while you are flying it. It is part of the risk assessment and the cost associated with getting the timing just right.

The hospital doesn’t build an addition only when the rooms are full. The restaurant doesn’t get fresh lettuce only when they run out, and the car dealership doesn’t sell their entire inventory before getting more on the lot.

Are you tempted to wait? Backwards thinking may be something worth evaluating. It may be what is missing. Turn things around.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten RespectNavigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

  • -
success planning

Success Planning and Actions That Take You There

Tags : 

Do you know what you are doing three weeks from now? What about two months from now, do you plan your days, or do they just happen? Have you thought about how success planning matters?

Many people get up every day and go to work. They go through the motions. The path that they are on is the same path every day, the path that appears, what pops up and things that must be done. Is that a plan?

Sure, there is the staff meeting next week, and oh, we are closed for about eight holidays per year. That isn’t really planning though.

Same Thing, Different Day

Days turn into weeks, weeks to months, and months to years. Does your path only change by chance, by luck encounters, or by the actions taken by someone else?

While this message may be a little about discipline that sometimes isn’t the biggest obstacle. Sometimes the biggest obstacle is that people let life happen to them, not make it happen for them.

It is easy to sit back after a few years and wonder what you’ve done. Also easy is to blame someone else if you aren’t where you thought you would be.


Everyday people go to work. They take the train, ride a bus, or drive their car. They enter their workspace and start their day, just as they did yesterday. For the most part, it is thoughtless. It is a sequence of actions and behaviors that meet the job requirements.

This is not success planning. This is cruising. Cruising is coasting, you only coast one way, downhill.

Success Planning

If you’re going to make a difference you’re going to have to sell, leap, connect, get involved, give, change, let go, risk, challenge, feel uncomfortable, build a plan, and take action.

Success planning is important, but so is action.


Dennis E. Gilbert is a business consultant, speaker (CSPTM), and corporate trainer that specializes in helping businesses and individuals accelerate their leadership, their team, and their success. He is a five-time author and some of his work includes, #CustServ The Customer Service Culture, and Forgotten Respect, Navigating A Multigenerational Workforce. Reach him through his website at Dennis-Gilbert.com or by calling +1 646.546.5553.

Dennis Gilbert on Google+

Search This Website

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Upcoming Public Events

  1. Bridging the Gap Event

    October 24 @ 8:30 am - 4:00 pm
  2. Developing Middle Managers : Part 2

    November 6 @ 8:00 am - November 8 @ 5:00 pm

Blog (Filter) Categories

Follow me on Twitter

Assessment Services and Tools

Strategic, Competency, or Needs Assessments, DiSC Assessments, 360 Feedback, and more. Learn more